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Will the AMBEO Smart Headset work with my Android Phone?

Currently, AMBEO SMART HEADSET will not work with Android phones, only with an iOS product.

For a list of compatible iOS devices, see this article:
http://www.apogeedigital.com/knowledgebase/sennheiser/apple-products-ambeo-smart-headset-compatible/

What Apple products is the AMBEO SMART HEADSET compatible with?

iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone 5s, iPhone 5c, iPhone 5, iPad Pro (10.5-inch), iPad Pro (12.9-inch) 1st generation, iPad Pro (12.9-inch) 2nd generation, iPad Pro (9.7-inch), iPad Air 2, iPad Air, iPad (4th generation), iPad (5th generation), iPad mini 4, iPad mini 3, iPad mini 2, iPod touch (6th generation)

Can I answer phone calls with the AMBEO SMART HEADSET?

Yes, AMBEO SMART HEADSET includes a microphone (in addition to the omnidirectional mics in each earpiece) so that you can answer calls and even say “Hey Siri” at any time to activate Siri on your iOS device.

How can I share my videos recorded with AMBEO SMART HEADSET?

AMBEO SMART HEADSET allows you to record 3D sound using the standard Apple Camera App on iPhone, iPad or iPod touch. To share these videos, simply click on the “share” button on your iOS device (the square with an arrow pointing up) to send via Messages, Email, Social Media and more. Videos recorded with AMBEO Smart Headset can be enjoyed on any other device with normal headphones. 

ONE for iPad & Mac: Flashing Red Over LEDs while running batteries

When the batteries reach a charge level that is getting close to causing shut down, the red Over LEDs will flash in an alternating pattern.

This is a warning system and you should stop your session. Disconnect ONE or connect the AC power, change batteries (remove AC ) then continue on.

NOTE: Apogee highly recommends using rechargeable batteries as some off the shelf standard AAs can be old and in a very depleted state even if purchased brand new.

I hear a delay between what I play and what I hear in my monitors. Can I do anything about this?

This delay is called latency, and is caused by your computer and/or recording software.

Using the low latency mixer found in the Apogee Maestro 2 application may help. Click on the mixer tab to configure it to your desired settings. Be sure to set your desired output to “mixer” on the output page.

For more on using the Maestro Mixer: Read More