Duet (iPad and Mac)

Why do I only hear the left output channel when recording with ONE or Duet in Garageband?

Note- if you are experiencing audio in one output channel only when using the CAMERA APP, please click here. The article below is for GARAGEBAND.

If you’re only hearing sound from the left output channel when recording with ONE for iPad & Mac or Duet for iPad & Mac in Garageband (or other apps), this is most likely because you’re using a stereo track when you need to be using a mono track.

 

If you create a MONO track in Garagband, it will send your input out both Left & Right output channels. When you create a stereo track in Garageband, it will hard-pan both inputs, so input 1 goes out only the left and input 2 goes out only the right. This is why you’re only hearing sound in 1 channel. Stereo tracks are typically used for stereo mic situations or if a keyboard has a stereo output.

 

Here are some videos on how to set up ONE with Garageband (you can also apply these videos to Duet):

 

 

For Mac:

 

 

 

 

 

For iPad/iPhone:

 

Not getting sound/no output from Duet

Please go through these steps to ensure that everything is set up properly:

 

Setting up Duet’s inputs:

 

Mics

Connect your Mic using only an XLR cable (no 1/4″ adapters or cables) to the XLR input 1 or 2 of Duet’s breakout cable.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using for ‘Mic’.

If you’re using a condenser mic that requires phantom power, engage the ’48’ button on the input you’re using.

Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn’t going into the red.

 

Guitars, Basses, Keyboards, Hi-Z Mics that have 1/4″ cables, such as harmonica mics:
Connect your Instrument using only a 1/4″ instrument cable to the 1/4″  input 1 or 2 of Duet’s breakout cable. Make sure you’re plugging into one of the input connectors (the fat ones that are dual XLR and 1/4″) and not the 1/4″ output connectors.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘Instrument’.

Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn’t going into the red.

 

Sending Line-Level audio to Duet and bypassing Duet’s mic-pres

Connect the output from your line-level piece of gear (such as a compressor or external mic-pre) to the XLR input 1 or 2 of Duet’s breakout cable. If your device only has 1/4″ outputs, you will need to use balanced 1/4″ to male XLR cables. You can’t use the 1/4″ input jacks on Duet’s breakout cable.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using and set to ‘+4dBu’ (for use with professional audio gear) or ‘-10dBv’ (for use with consumer audio gear).

 

 

Setting up Duet’s outputs:

 

Using Duet with DAW or audio playback software:

– Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Output’ tab and set the Speaker output and Headphone output to ‘Out 1-2’ (the drop-down menus under the software output knobs)

– Confirm that the mute or dim buttons aren’t engaged in Maestro’s output tab.

 

Using Duet without any software- input directly to output:

– Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Output’ tab and set the Speaker output and Headphone output to ‘Mixer’ (the drop-down menus under the software output knobs)

– Confirm that the mute or dim buttons aren’t engaged in Maestro’s output tab.

For more on using the Maestro Mixer, see this article: Read More

No input in Auria

If you are not able to get input in to Auria, follow these steps:

 

– On your iDevice, go to ‘Settings’.

– In the Settings page, go to ‘Privacy’.

– Select ‘Microphone’.

– Find Auria in the list and enable the switch next to it.

 

 

 

Duet FireWire not recognized on Mac OS X with 10.7 and above

Symptom: When using Mac OS X 10.7 or greater, the Duet FireWire’s OUT LED flashes and the device is not recognized by the mac.

Solution: Please run the Duet uninstaller before installing the latest software package.

 

Step 1: Run the Uninstaller found in the latest Duet FireWire installer package.

Step 2: Run the software installer found in the latest Duet FireWire installer package.