pro tools hd

HDX or HD Native is not showing up in Pro Tools HD Playback Engine

If you have an Apogee Symphony I/O or Symphony I/O MkII (or a Rosetta/16x with X-HD card) and you’re using it in Pro Tools HD mode with an HDX card, HD Native card, or HD Native Thunderbolt and you’re not able to see HDX/HD Native as a possible selection in the Pro Tools Playback Engine, there are a few things to check:

 

  • If you’re using a Symphony I/O (mkI or mkII), confirm it is properly connected to the HD card/box and that the unit is in ‘Pro Tools HD’ mode.
  • Confirm that you have installed the ‘HD Driver’ for the version of Pro Tools you’re using (this is a separate install from the Pro Tools software). The installer is included in a separate folder in the Pro Tools installer package.
  • If you are using a current (12.6 and above) version or Pro Tools HD, you will need a ‘Digilink IO’ license to use 3rd-party hardware with your system. Click here for more information.

Setting up the different audio modes of Symphony I/O MkII

Audio Modes of Symphony I/O MkII

 

Symphony I/O MkII in THUNDERBOLT mode
•    Download the installer package (www.apogeedigital.com/support/symphony-io-mk-ii) and run the Symphony I/O MkII installer. After connecting unit to Mac and powering up, update the firmware if prompted.
•    The Symphony I/O MkII’s parameters can be controlled from the front-panel touchscreen, the Symphony Control app that gets installed in your Applications folder, and the optional Apogee Control hardware remote.
•    If your unit has both a Thunderbolt card and a Pro Tools HD option card installed, read the Symphony I/O MkII in PRO TOOLS HD mode section below.

 

Using 2 units together in Thunderbolt mode:

Make sure you are using the Symphony I/O Release 3.0 (or greater) software/firmware. Multi-unit functionality will not work in older releases. Download the latest installer here: www.apogeedigital.com/support/symphony-io-mk-ii

•    Connect a Thunderbolt cable from the Mac to either Thunderbolt port of the unit intended to be the Master Unit A. Using a 2nd cable, connect from the remaining TB port on Unit A, to either of the Unit B’s TB ports.
•    Connect a BNC Word Clock cable from the Master unit’s (Unit A) Word Clock output port to the second unit’s (Unit B) Word Clock in port.
Symphony I/O MkII in PRO TOOLS HD mode

•    A unit with only a Pro Tools HD option card installed will startup, by default, in Pro Tools HD mode. Parameters will be controlled from Pro Tools HD software and from the Symphony I/O MkII’s front-panel. There is no need to install any Apogee software. The Symphony Control software and optional Apogee Control hardware remote can not be used when a unit is in Pro Tools HD mode.
•    When using multiple Symphony I/O MkII units in Pro Tools HD mode, the unit connected to Port 1 of an HD Native PCIe card or HD Native Thunderbolt box will need to have 2 i/o modules installed for the system to function properly.
•    If the unit has both a Pro Tools HD option card and a Thunderbolt card installed, go to the Configuration tab of the Settings page on the front-panel and confirm the Audio Interface Mode is set for Pro Tools HD. If the Audio Interface Mode button says Thunderbolt, tap the button and then tap Yes in the dialog to change modes. To go back to Thunderbolt mode, follow these steps again.

 

 

 

Symphony I/O MkII in STANDALONE mode

Make sure you are using the Symphony I/O Release 3.0 (or greater) software/firmware. Standalone functionality will not work in older releases. Download the latest installer here: www.apogeedigital.com/support/symphony-io-mk-ii
•    You can use the Symphony I/O MkII as a Standalone converter out of the box without installing any software (keep in mind that you will need to install the software before connecting it to your Mac). When the Symphony I/O MkII is not connected to a Mac, it functions in Standalone mode. Standalone mode is only accessible when the unit is in Thunderbolt mode and disconnected from the Mac.
•    You will need to engage the Standalone routing by going to the Configuration tab of the Settings page on the front-panel and tapping the Engage button and making the routing selection(s):

Signal not showing up where it’s supposed to and routing incorrect in Pro Tools

If your signal isn’t showing up correctly in Pro Tools, coming out of Pro Tools to the desired outputs, or if the routing isn’t showing up as expected, there are a few things to check. Look below for the section that applies to the Apogee product you’re using:

 

JAM, JAM 96k, MiC, MiC 96k, Groove

  • Confirm that the device you’re using is selected as the ‘Playback Engine’ in Pro Tools by going to the the ‘Setup’ dropdown menu in Pro Tools and selecting ‘Playback Engine’. Make sure your Apogee device is selected in the ‘Playback Engine’ dropdown menu at the top of the window. If you are using JAM or MiC, you will first need to create a ‘Pro Tools Aggregate I/O’ and then you will select ‘Pro Tools Aggregate I/O’ as your ‘Playback Engine’. Click here for setting up JAM for Pro Tools.  Click here for setting up MiC for Pro Tools.
  • You may need to reset the I/O paths in Pro Tools. This is a very common thing. Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’. Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard.  After you’ve deleted them, click the ‘Default’ button in the lower part of the screen. Follow the same steps for each tab in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.

 

ONE (every model), GiO, Duet (every model), Quartet, Ensemble (every model)

  • Confirm that you are using the correct inputs/outputs on your device. Click here for instructions on how to setup ONE.  Click here for instructions on how to setup Duet.  Click here for instructions on how to setup Quartet.
  • Confirm that the device you’re using is selected as the ‘Playback Engine’ in Pro Tools by going to the the ‘Setup’ dropdown menu in Pro Tools and selecting ‘Playback Engine’. Make sure your Apogee device is selected in the ‘Playback Engine’ dropdown menu at the top of the window.
  • Launch ‘Apogee Maestro’ and click the ‘Reset Routing’ button in both the ‘Input Routing’ and ‘Output Routing’ tabs. If you’re using an Avid Duet or Avid Quartet, you will use ‘Pro Tools I/O Control’ app instead of Maestro. Click here if you need to download the Pro Tools I/O Control app for Avid Duet or Quartet.
  • You may need to reset the I/O paths in Pro Tools. This is a very common thing. Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’. Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard.  After you’ve deleted them, click the ‘Default’ button in the lower part of the screen. Follow the same steps for each tab in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.

Symphony I/O, Symphony I/O MkII, AD16x, DA16x, Rosetta 200, Rosetta 800

 

 

Setting up and configuring Symphony I/O for Pro Tools HD

A Symphony I/O in Pro Tools HD mode is compatible with the following:

  • HDX
  • HD Native PCIe
  • HD Native Thunderbolt
  • HD Core/Accel/Process PCIe

 

For the rest of the instructions, we will refer to whichever HD card(s) or HD Native Thunderbolt box you’re using as “the HD card”.

 

1.  Confirm that you have Pro Tools HD v8.1.1 or higher installed on your Mac or PC, along with the applicable HD driver (a separate install) and a connected iLok with HD license.

 

2.  If you’re using more than one Symphony I/O, make sure the unit that’s going to be connected to Port 1 has two I/O modules installed, as explained in greater detail here.

 

3.  Power up the Symphony I/O and make sure it’s in ‘Pro Tools HD’ mode by pushing in and holding on the right-side front-panel encoder and scrolling through the different modes until you get to ‘Pro Tools HD’ and then push in on the encoder again to restart the unit in ‘Pro Tools HD’ mode.

 

4.  You can not daisy-chain Symphony I/Os off of Avid interfaces or other Symphony I/Os. Since the Symphony I/O can contain 32 channels of I/O in one unit, it needs a dedicated port on the HD card. Connect the first Symphony I/O to Port 1 of the HD card (if you’re using an Avid or Digi interface and you already have it connected to Port 1, you can connect the Symphony to Port 2 of the HD card). Connect any additional Symphony I/Os to the next port on the HD card(s). Keep in mind that each Symphony I/O will need its own port on any HD card.

 

5.  If you are using only one Symphony I/O and no other Avid or Digi interfaces, you can skip to the next step. If you’re using multiple interfaces, you will need to connect them all via Loop Sync, using BNC cables. Connect the Loop Sync output of the 1st interface to the Loop Sync input of the 2nd interface.  Connect the Loop Sync output of the 2nd interface to the Loop Sync input of the 3rd interface and so on.  Once you come to the last interface in the chain, send its Loop Sync output to the Loop Sync input of the 1st interface.  If you’re using a Digi Sync I/O or an Avid Sync HD, you would do the same thing, except you would treat the Sync I/O  or Sync HD as the 1st interface and start by sending its Loop Sync output to the Loop Sync input of the 2nd unit and so on until you bring the Loop Sync output of the last unit in the chain to the Loop Sync input of the Sync I/O or Sync HD. Your Sync I/O or Sync HD must be connected to your HD card using the serial cable that was included with it to use it.

 

6.  Make sure all Symphony I/Os and any other HD interfaces are connected properly and powered up and then launch Pro Tools HD.

 

7.  After Pro Tools HD has launched, click on the ‘Setup’ menu in Pro Tools and select ‘Playback Engine’. Confirm that HD, HDX, or HD Native is selected as the ‘Current Engine’.  If it’s not, select it and click ‘OK’.  If it wasn’t already selected in the Playback Engine and you had to select it, you will need to quit/relaunch Pro Tools after doing so.

 

8.  Click on the ‘Setup’ menu in Pro Tools and select ‘Hardware’.  Confirm that the expected interfaces show up in the correct order under the ‘Peripherals’ column in the upper left-side corner.  Keep in mind that each I/O module in a Symphony I/O will show up as one Avid HD I/O.  Once you have verified this, click ‘OK’ to exit.

 

9.  If you are not using a Sync I/O or Sync HD, you can skip to the next step.  If you are using a Sync I/O or Sync HD, click on the ‘Setup’ menu in Pro Tools and select ‘Peripherals’ and go to the ‘Synchronization’ tab.  Under ‘Synchronization Device’, select ‘Enable Sync HD’.

 

10.  Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’.

 

11.  Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard.  After you’ve deleted them, click the ‘Default’ button in the lower part of the screen and confirm that the “Compensate for delays…” checkbox is checked. Follow the same steps for the input, output, bus, and insert tabs in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.

 

12.  You are now ready to use Symphony I/O with Pro Tools HD.

*  Keep in mind that the first 2 analog outputs of Symphony I/O will default to a -20dB level for using the Symphony I/O as a monitor controller. If you are using an external monitor controller and would like all of the Symphony I/O’s outputs to be at 0dB line level, first make sure your external monitor controller is turned down all the way.   There are 2 ways to set the main first 2 analog outputs to 0dB Line Level:  you can raise or lower the level of outputs 1-2 from the front-panel by using the left-side knob to set the control for speaker (the speaker icon will be visible) and then using the right-side knob to raise the level to 0dB (make sure you’re not setting the headphones to 0dB) or from launching ‘Apogee Maestro’ from your Applications folder, going to the ‘Output’ tab, scrolling all the way to the right until you see the Main Output control knob (with the speaker icon), and clicking on the drop-down menu and changing the selection to ‘Line’.

*  If you would like to change the headphone routing on the Symphony I/O, you will need to launch ‘Apogee Maestro’ from your Applications folder and go to the ‘Output’ tab. Scroll all the way to the right until you see the 2 headphone level knobs.  Click on the drop-down menus next to them and you will see a list of all the available outputs you can send to the headphones.

 

 

Setting up and configuring Symphony I/O MkII with Pro Tools HD

A Symphony I/O MkII that has a Pro Tools HD Option card installed is compatible with the following:

  • HDX
  • HD Native PCIe
  • HD Native Thunderbolt
  • HD Core/Accel/Process PCIe

A unit with only a Pro Tools HD option card installed will startup, by default, in Pro Tools HD mode. Parameters will be controlled from Pro Tools HD software and from the Symphony I/O MkII’s front-panel. There is no need to install any Apogee software. The Symphony Control software and optional Apogee Control hardware remote can not be used when a unit is in Pro Tools HD mode.

For the rest of the instructions, we will refer to whichever HD card(s) or HD Native Thunderbolt box you’re using as “the HD card”.

 

1.  Confirm that you have Pro Tools HD v8.1.1 or higher installed on your Mac or PC, along with the applicable HD driver (a separate install) and a connected iLok with HD license.

 

2.  If you’re using more than one Symphony I/O MkII, make sure the unit that’s going to be connected to Port 1 has two I/O modules installed, as explained in greater detail here.

 

3.  If you’re using a 2×6 I/O module in a unit with two I/O modules, make sure the 2×6 module is installed in the secondary slot of the unit, as explained in greater detail here.

 

4.  Power up the Symphony I/O MkII and go to the ‘Setup’ page on the touchscreen by tapping on the icon that looks like a gear at the bottom right-hand corner of the touchscreen. Once you’re on the ‘Setup’ page, tap on the ‘Configuration’ tab and confirm that it says ‘Pro Tools HD’ under ‘Audio Interface Mode’. If it says ‘Thunderbolt’ instead, tap on the button to restart unit in ‘Pro Tools HD’ mode. If you’re not able to tap on the button to change modes, you may need to confirm your firmware is up to date. Follow these steps for every unit you’re going to use with Pro Tools HD.

 

5.  You can not daisy-chain Symphony I/Os off of Avid interfaces or other Symphony I/Os. Since the Symphony I/O can contain 32 channels of I/O in one unit, it needs a dedicated port on the HD card. Connect the first Symphony I/O MkII to Port 1 of the HD card (if you’re using an Avid or Digi interface and you already have it connected to Port 1, you can connect the Symphony to Port 2 of the HD card). Connect any additional Symphony I/Os to the next port on the HD card(s). Keep in mind that each Symphony I/O will need its own port on any HD card.

 

6.  If you are using only one Symphony I/O and no other Avid or Digi interfaces, you can skip to the next step. If you’re using multiple interfaces, you will need to connect them all via Loop Sync, using BNC cables. Connect the Loop Sync output of the 1st interface to the Loop Sync input of the 2nd interface.  Connect the Loop Sync output of the 2nd interface to the Loop Sync input of the 3rd interface and so on.  Once you come to the last interface in the chain, send its Loop Sync output to the Loop Sync input of the 1st interface.  If you’re using a Digi Sync I/O or an Avid Sync HD, you would do the same thing, except you would treat the Sync I/O  or Sync HD as the 1st interface and start by sending its Loop Sync output to the Loop Sync input of the 2nd unit and so on until you bring the Loop Sync output of the last unit in the chain to the Loop Sync input of the Sync I/O or Sync HD. Your Sync I/O or Sync HD must be connected to your HD card using the serial cable that was included with it to use it.

 

7.  Make sure all Symphony I/Os and any other HD interfaces are connected properly and powered up and then launch Pro Tools HD.

 

8.  After Pro Tools HD has launched, click on the ‘Setup’ menu in Pro Tools and select ‘Playback Engine’. Confirm that HD, HDX, or HD Native is selected as the ‘Current Engine’.  If it’s not, select it and click ‘OK’.  If it wasn’t already selected in the Playback Engine and you had to select it, you will need to quit/relaunch Pro Tools after doing so.

 

9.  Click on the ‘Setup’ menu in Pro Tools and select ‘Hardware’.  Confirm that the expected interfaces show up in the correct order under the ‘Peripherals’ column in the upper left-side corner.  Keep in mind that each I/O module in a Symphony I/O will show up as one Avid HD I/O.  Once you have verified this, click ‘OK’ to exit.

 

10.  If you are not using a Sync I/O or Sync HD, you can skip to the next step.  If you are using a Sync I/O or Sync HD, click on the ‘Setup’ menu in Pro Tools and select ‘Peripherals’ and go to the ‘Synchronization’ tab.  Under ‘Synchronization Device’, select ‘Enable Sync HD’.

 

11.  Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’.

 

12.  Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard.  After you’ve deleted them, click the ‘Default’ button in the lower part of the screen and confirm that the “Compensate for delays…” checkbox is checked. Follow the same steps for the input, output, bus, and insert tabs in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.

 

13.  You are now ready to use Symphony I/O MkII with Pro Tools HD.

*  Keep in mind that the first 2 analog outputs of Symphony I/O will default to a -20dB level for using the Symphony I/O as a monitor controller. If you are using an external monitor controller and would like all of the Symphony I/O’s outputs to be at 0dB line level, first make sure your external monitor controller is turned down all the way and then go to the ‘Monitor’ page on the front-panel touchscreen (tap on the speaker icon at the bottom of the touchscreen), tap on the box below the speaker graphic that is most likely set to ‘Stereo’, scroll down the menu until you see ‘Line’, select ‘Line’ and then tap the ‘OK’ button at the top of the menu to confirm.

*  If you would like to change the headphone routing on the Symphony I/O MkII, simply go to the ‘Monitor’ page on the front-panel touchscreen (tap on the speaker icon at the bottom of the touchscreen) and tap on the box under the headphone icon and it will open up list of available output channels to route to the headphone output.

 

 

Do I need to install Apogee software to use Symphony I/O MkII with Pro Tools HD?

A Symphony I/O MkII with a Pro Tools HD Option card installed requires no Apogee software to use it as an HD interface with Pro Tools HD. All of the Symphony’s parameters can be adjusted from the front-panel touchscreen and things like routing, sample-rate, and clock source are adjusted from Pro Tools HD software.

If you’re using the Symphony I/O MkII as a Thunderbolt interface, you will need to make sure the Symphony I/O MkII software is installed and the firmware is up to date.

How does the routing for the Symphony I/O 2×6 I/O module show up in Pro Tools HD?

When using a 2×6 i/o module in a Symphony I/O (MkI or MkII), the 2×6 i/o module shows up as a 16ch Avid HD I/O in Pro Tools HD. Here is how the I/O corresponds with the ProTools I/O (Note that PT inputs 3 through 6 are nothing. This is so all the input and output channel numbers line up with each other when using hardware inserts):

 

Pro Tools Inputs 1-2             Line Inputs 1-2
Pro Tools Inputs 3-4             N.A.
Pro Tools Inputs 5-6             N.A.
Pro Tools Inputs 7-8             AES Inputs 1-2
Pro Tools Inputs 9-16           Optical Inputs 1-8

Pro Tools Outputs 1-6          Line Outputs 1-6
Pro Tools Outputs 7-8          AES Outputs 1-2
Pro Tools Outputs 9-16        Optical Outputs 1-8

 

 

 

The routing is incorrect/no audio in Pro Tools HD Native with Symphony I/O

There is a known issue when using Symphony I/O or Symphony I/O MkII in Pro Tools HD mode with a Pro Tools HD Native card or HD Native Thunderbolt. The routing will be incorrect and/or audio will not show up where expected when you connect 2 Symphony I/Os (MkI or MkII) and the 1st unit only has one I/O module installed. This only occurs with HD Native– not with HDX or the older Core/Accel/Process HD cards.

 

Solution:

Make sure the 1st unit connected to the HD Native card or HD Native Thunderbolt on Port 1 has 2 I/O modules installed if you have 2 units connected.

Input routing incorrect in ProTools HD when 2×6 module installed in primary slot

There is a known issue with the input routing in ProTools HD if you install a 2×6 module in the primary slot of a Symphony I/O MkII and any other I/O module in the secondary slot and use it in ProTools HD mode.

 

Solution:

If you are using a 2×6 module in combination with another I/O module in a Symphony I/O MkII in ProTools HD mode, make sure you install the 2×6 module in the secondary slot and the other module in the primary slot.

 

Supported 2×6 configurations for Symphony I/O MkII in ProTools HD mode:

Primary: 2×6
Secondary: none

Primary: 8×8 (any old or MkII 8×8)
Secondary: 2×6

Primary: 16×16 Analog In/Out (original or MkII)
Secondary: 2×6

 

2×6 configurations not supported for Symphony I/O MkII in ProTools HD mode:

Primary: 2×6
Secondary: 2×6

Primary: 2×6
Secondary: 8×8 (any old or MkII 8×8)

Primary: 2×6
Secondary: 16×16 Analog In/Out (original or MkII)

Note: the older 16 Analog In/Digital Out and 16 Digital In/Analog Out modules are not supported in Symphony I/O MkII regardless of what mode you’re using the unit in.