One for iPad & Mac

Do Apogee USB products (Groove, ONE, Duet, GiO, MiC, JAM, Quartet) work with the latest MacBook?

Question:

Do Apogee’s current USB products (Groove, ONE for Mac, ONE for iPad & Mac, Duet 2, Duet for iPad & Mac, GiO, MiC, MiC 96k, JAM, JAM 96k, Quartet) work with the 2015/2016 12″ MacBook?

 

Answer:

Yes. The 2015/2016 12″ MacBook includes a USB-C port. Since USB-C uses a different size port and connector than traditional USB ‘Type A’, you will need to use an Apple USB-C to USB adapter to connect any USB device with a traditional ‘Type A’ connection, such as Apogee’s line of USB audio interfaces, to this port.

Apogee’s line of USB audio interfaces are also fully compatible with the 2016 MacBook Pro, as outlined in this post.

 

*It should be noted that Apogee’s Thunderbolt products will NOT work with the 2015/2016 12″ MacBook.

 

Click for information about compatibility with Apogee’s Thunderbolt products and the 2015/2016 12″ MacBook.

Click for information about compatibility with Apogee’s Thunderbolt products and the 2016 MacBook Pro.

Click for more information on the differences between USB-C ports and Thunderbolt 3 ports.

 

 

 

 

Do Apogee USB products (Groove, ONE, Duet, GiO, MiC, JAM, Quartet) work with the 2016 MacBook Pro?

Question:

Do Apogee’s current USB products (Groove, ONE for Mac, ONE for iPad & Mac, Duet 2, Duet for iPad & Mac, GiO, MiC, MiC 96k, JAM, JAM 96k, Quartet) work with the 2016 MacBook Pro?

 

Answer:

Yes. The 2016 MacBook Pro with Touch Bar includes Thunderbolt 3 ports, which can also be used to connect USB devices. Since Thunderbolt 3 and USB-C use the same size ports and cables, you will need to use an Apple USB-C to USB adapter to connect any USB device with a traditional ‘Type A’ connection, such as Apogee’s line of USB audio interfaces, to these ports.

Apogee’s line of USB audio interfaces are also fully compatible with the 2015/2016 12″ MacBook, as outlined in this post.

 

*It should be noted that Apogee’s Thunderbolt products will NOT work with the 2015/2016 12″ MacBook.

 

Click for information about compatibility with Apogee’s Thunderbolt products and the 2016 MacBook Pro.

Click for information about compatibility with Apogee’s Thunderbolt products and the 2015/2016 12″ MacBook.

Click for more information on the differences between USB-C ports and Thunderbolt 3 ports.

Are Apogee iOS products compatible with all versions of the iPhone 6?

Yes, every Apogee iOS-compatible device (JAM, JAM 96k, MiC, MiC 96k, ONE for iPad & Mac, Duet for iPad & Mac, Quartet) has been tested on and is compatible with all versions of the iPhone 6, including:

  • iPhone 6
  • iPhone 6 Plus
  • iPhone 6s
  • iPhone 6s Plus

Are Apogee’s products compatible with iOS 9?

YES!  The following products have been tested and are fully compatible with iOS 9 (every version of 9) on iPad, iPhone or iPod touch:

  • JAM
  • JAM96k
  • MiC
  • MiC 96k
  • ONE for iPad/Mac
  • Duet for iPad/Mac
  • Quartet for iPad/Mac
  • Apogee MetaRecorder app
  • Apogee Maestro for iOS app
  • Sennheiser ClipMic Digital
  • Sennheiser MKE2 Digital

 

Apogee strongly recommends upgrading the Maestro App when using iOS 9 with the following products:

  • ONE for iPad/Mac
  • Duet for iPad/Mac
  • Quartet for iPad/Mac

To upgrade Maestro, simply tap the “App Store” Icon and go to the “Updates” tab.  If an update is necessary, Maestro will appear on the list of Apps and you will need to tap the Update box to download.

Is my Apogee product compatible with iPad Pro?

YES!  The following products have been tested and are fully compatible with iPad Pro:

  • JAM
  • JAM 96k
  • MiC
  • MiC 96k
  • ONE for iPad/Mac
  • Duet for iPad/Mac
  • Quartet for iPad/Mac

Video recorded with camera app has audio on one side only- how to fix (stereo to mono)

Note- if you are experiencing audio in one output channel only when using GARAGEBAND, please click here. The article below is for the CAMERA APP.

When you use a ONE for iPad & Mac, a Duet for iPad & Mac, or a Quartet as your audio interface on an iOS device and you record a video using the camera app, you might notice that when you play the video back, the audio is on only one side of the outputs. This issue is often misinterpreted as the audio being recording in mono, when what’s actually happening is Input 1 in a stereo input track is being hard-panned to the left (or right if you were recording with Input 2). This is because the Apogee device is being seen as a multi-channel device by the iDevice so it’s recording a stereo audio file while your input is only coming in on Input 1– the left side of the stereo input (or right if you were recording with Input 2).

Some apps (such as the camera app) do not give you the ability to set the input for mono recording, which is what you want if you want your audio to be coming out of both output channels. There are 2 different  workarounds for this. The first one is the easiest and requires using a Mac and QuickTime 7 Pro. The second one is more time-consuming and involves using a Mac and the Audacity and iMovie (or Final Cut Pro) apps.

 

 

WORKAROUND- OPTION #1 (QuickTime 7 Pro)

  • Export your video to the Mac that you will be using. The quickest way to do this is to plug your iDevice in to the Mac and launch the ‘Image Capture’ app on your Mac, select the video in ‘Image Capture’ (make sure you select ONLY the video you want to import) and click the ‘Import’ button (not ‘Import All’ !).

 

  • Once you’ve saved the video file to your desktop, you will need to open ‘QuickTime Player 7 Pro’. If you don’t already have ‘QuickTime Player 7’, you can download it by clicking here. You can keep your current version of QuickTime Player on your Mac and continue to use it for everything else. You only need version 7 for this file conversion.There is no need to delete the current version.
  • To unlock the ‘Pro’ functionality that you will need for converting the audio in the video file, you will need to get a Registration code. Once you have a Registration code, launch ‘QuickTime Player 7’ (it can be found in Applications > Utilities), click on the QuickTime Player 7 menu and select Registration.

1. QT File> Regist

  • In the Registration window, type in the correct name and registration code and hit Return on your keyboard. The QuickTime logo will now display the word Pro on it. Close the Registration window.

2. QT Pro Regis Code

  • Locate your video file that you imported from Image Capture. Control-click the file and open it with QuickTime Player 7. Make sure you’re not using the current version of QuickTime for this.
  • Once you have opened your video file with QuickTime Player 7, click on the File menu and select Export.

3. QT- File Export

  • Once the ‘Save Exported File As…’ window opens, go to the bottom middle of the window and click the Options button.

4. QT- Export Options

 

  • You should now be in the Movie Settings window. Go to the middle of the window and click the Settings button under the Sound checkbox.

5. QT- Sound settings

 

  • Once the Sound Settings window opens, click on the Channels drop-down menu and select Mono.

6. QT- Mono sound

 

  • Once you’ve selected Mono, click the OK button at the bottom of the window and then click the OK button at the bottom of the next window.
  • Once you’ve named the video file you’re about to save and chose where it will be saved on your Mac, click the Save button.
  • Find the new video file you just saved and open it in QuickTime (whichever version you want). The audio should now be coming out of both output channels!

 

 

 

 

 

 

WORKAROUND- OPTION #2 (Audacity + iMovie/Final Cut Pro)

  • Export your video to the Mac that you will be using. The quickest way to do this is to plug your iDevice in to the Mac and launch the ‘Image Capture’ app on your Mac, select the video in ‘Image Capture’ (make sure you select ONLY the video you want to import) and click the ‘Import’ button (not ‘Import All’ !).

  • Once you’ve saved the video file to your desktop, open it in ‘Quicktime’ and export the audio by clicking on File > Export > Audio Only.  Name this file and save it to your desktop.

2. QT- export audio only

  • If you don’t already have the ‘Audacity’ app, you will need to download it. It’s a free download:  Click here to download Audacity.
  • If you get a message saying that Audacity can’t be opened because it is from an unidentified developer, go to the Security & Privacy panel in your Mac’s System Preferences and click the ‘Open Anyway’ button at the bottom of the panel.

3. open anyway- System Prefs

 

  • Once Audacity opens, go to File > Import > Audio and select the audio file that you exported in Quicktime.

4. audacity- import audio

  • Once your file has imported, it should display one stereo track with audio waveforms on only one side. Go to Tracks > Stereo Track to Mono and it will convert the track to a mono track.

5. audacity- stereo to mono

 

  •  The track should now have only bar instead of 2:

6. audacity- mono track

 

  •  Go to File > Export Audio and choose what type of file format you want. It’s usually best to stick to WAV, which is what it should default to.

7. audactiy- export

 

  •  For this part you will need either the iMovie or Final Cut Pro app if you don’t already have one of them. They can both be downloaded on the App Store. Quit Audacity and launch iMovie or Final Cut Pro. Create a new project. Find your original video file that you imported from Image Capture and drag the file into the bottom of the iMovie/Final Cut Pro timeline at the bottom of the window.

8. drag video file into iMovie

 

  • Select the video file that you just put into the Timeline, making sure there’s a yellow line around it. Now Control-click the file and choose Detach Audio.

9. detach audio imovie

 

  • You should now see the audio track below the video track. It will be a green colored bar. Click on the audio track to select it and then hit delete on your keyboard to delete it.

10. audio detached- imovie

 

  • Once you’ve deleted the audio track, look for the mono audio file that you exported from Audacity. Find this file and drag it into the iMovie/Final Cut Pro timeline where the old audio track was. Make sure to line the audio track up with the video track so they have the same starting point.
  • Now you are ready to export. Go to File > Share > (whatever format you want), name the file, and save it to your desktop (or wherever you like). Open this new video file in Quicktime and the audio will now be coming out of both sides!

 

 

 

Is it ok to leave my Apogee device plugged in and connected to Mac?

Yes, it is perfectly fine for any of our devices to remain plugged in and connected to your Mac (or iOS device). There is no harm in the device remaining powered up while you’re not using it.

Why are the input and output level/volume popup indicators not showing up?

Several Apogee products have pop-up level indicator graphics that will appear on the desktop of your Mac when the input and output levels are adjusted from the device or from the Mac’s keyboard volume buttons.

 

If the pop-ups aren’t appearing, there are a few things to check:

Launch ‘Apogee Maestro 2’ from your Applications folder, click on the ‘Apogee Maestro 2’ drop-down desktop menu and select ‘Preferences’. Confirm that the ‘Display pop-ups’ checkbox is checked. If you don’t see this option, then pop-ups aren’t available for the product you’re using.

 

If you’ve confirmed that the ‘Display pop-ups’ checkbox is checked and you’re still not getting the pop-ups, try the following:

 

– Unplug/replug your Apogee device

– Restart your Mac

– Launch ‘Activity Monitor’ (Applications> Utilities> ‘Activity Monitor’), click the ‘View’ drop-down desktop menu and select ‘All Processes’. Type ‘apogeepopup’ in the searchbar in the upper right-side corner of Activity Monitor. Once you see ‘ApogeePopup’ displayed in the list, highlight it and force-quit the process by clicking the ‘X’ button in the upper left-side corner of Activity Monitor. Wait a few seconds and you should see the popups again after adjusting input/output level.

 

*Note for Duet Firewire and Ensemble Firewire customers*

There was a known issue with pop-ups not working for Duet Firewire and Ensemble Firewire when using any version of Mac OS 10.8. It is recommended that you use either a version of Mac OS earlier than 10.8 or later than 10.9.

 

 

Maestro on the iPad/iPhone/iPod Touch shows v0.0.0 for ONE’s firmware even though I already updated it

There is a known issue with Maestro for iOS where it will display the firmware version for ONE for iPad & Mac as “v0.0.0”, even when the firmware has already been updated. The firmware update will still work on Maestro for iOS, so you can go ahead and run the updater, but it will still display the firmware as v0.0.0.  If the updater finished, that means the firmware updated.

 

This is a bug with the labeling in Maestro. You can double-check that the firmware for the ONE is up to date on your Mac by doing the following:

 

– Connect the ONE for iPad & Mac to your Mac via USB.

– Hold down the Option key and click on the Apple menu and select ‘System Information’

– Select ‘USB’ in the left-side column

– Select ‘ONE’ on the right-side USB device tree

– Confirm that the correct firmware version is displayed for ONE for iPad & Mac.