So it doesn’t drain your iPad or iPhone’s battery, the JAM Plus only passes audio through the built-in headphone jack when the LED turns green.
The LED turns from blue to green when you:
- Playback audio from an application (like iTunes, Spotify, Pandora, YouTube, etc.). As soon as playback stops, the light turns blue again to save power.
- Have a recording application open (like Garageband, Audacity, Music Memos, etc.)
NOTE that the input Blend feature only works when the LED is green.
Here are some other reasons you may have trouble hearing audio through the headphone jack on your JAM+:
- Is the JAM’s LED blue? If so, this means that you don’t have recording software open. Launch a recording app and wait for the LED to turn green- then you’re ready to go.
- Is the JAM’s output muted or turned down too low? Confirm that the output volume is turned up enough on your Mac, PC, or iOS device by using the built-in computer or iOS device volume controls. If you’re using a Mac or PC, make sure that the audio output level is set for JAM + on your computer.
- If your recording app has input monitor buttons on its tracks, make sure you have monitoring turned on in your recording app.
Apple’s iPad Pro with the USB-C port marks a significant change that affects Apogee’s iOS-compatible devices.
First some background:
Apogee’s iOS compatible products have been officially certified for all past iPad/iPhone/iPod models (the ones with Lightning or 30-pin connectors) by Apple through their MFi Licensee program. However Apple does not offer MFi certification for the new USB-C iPad Pro models. With this change, some Apogee accessory features will be slightly different on the new iPad Pro USB-C models.
NOTE: This information is only regarding connection to iOS devices (iPads & iPhones), and does not affect anything regarding connection to a Mac or Windows computer.
All versions of MiC & JAM and Groove – COMPATIBLE
These units will send/receive audio and all functions can be controlled via the knobs/buttons on the hardware or the buttons and sliders on your iPad/iPhone/iPod.
Connect to the new iPad Pro USB-C with the Apple USB-C to USB Adapter together with the standard USB A cable that came in the box with the product
We also make a direct USB Micro to USB-C cable, which can be used with the MiC Plus, Jam Plus, and Groove:
One/Duet/Quartet – *PARTIALLY COMPATIBLE
Basic functions of our larger USB units work. This would be audio playback, audio input, & output level control. (Note that ONE & Duet do not need the external power supply connected because the USB-C port provides bus power just like on a Mac!)
However these units are unable to connect to the Apogee Maestro iOS app, and thus are unable to access the Input Settings like Gain and Phantom Power or Output Routing and Volume.
Apogee will address the connectivity of the Maestro app with these devices in conjunction with Apple at a later date. A significant update will likely be required.
For now, if you need to adjust the settings on your Apogee ONE/Duet/Quartet it must be done with the ONE/Duet/Quartet connected to a Mac computer or Lightning iPad/iPhone first. Then you can connect to the USB-C iPad Pro and the settings will be retained so you can record the inputs.