ensemble thunderbolt

Do Apogee Thunderbolt products (Element, Ensemble Thunderbolt, Symphony I/O MkII, Thunderbridge) work with the 2016 MacBook Pro?

Question:

Do Apogee’s Thunderbolt products (Element 24, Element 46, Element 88, Ensemble Thunderbolt, Symphony I/O MkII Thunderbolt, and Symphony 64 Thunderbridge) work with the 2016 MacBook Pro?

 

Answer:

Yes. The 2016 MacBook Pro with Touch Bar, shown here, includes Thunderbolt 3 ports. You will need to use an Apple Thunderbolt 3 to Thunderbolt 2 adapter to connect a current Apogee Thunderbolt device. As discussed in this post, you can NOT connect Apogee Thunderbolt devices to the 2015 and 2016 12″ MacBook because it only has USB-C and does not support Thunderbolt. It should be noted that Thunderbolt 3 ports look exactly like USB-C ports and their cables also look similar. This can get a little confusing, so here are a few basic rules to help clear up any questions about connectivity:

  • USB-C and Thunderbolt 3 have the same-size port and the same-size connector for their cables. Since USB-C and Thunderbolt 3 ports look exactly the same, you will need to make sure your Mac has Thunderbolt 3 capabilities before using it with an Apogee Thunderbolt device and an Apple Thunderbolt 3 to Thunderbolt 2 adapter.
  • A Mac with Thunderbolt 3 ports, such as the 2016 MacBook Pro with Touch Bar, can use it’s Thunderbolt 3 ports to connect to any Thunderbolt 3 device, USB-C device, and Thunderbolt 2 or Thunderbolt 1 device if you use the Apple Thunderbolt 3 to Thunderbolt 2 adapter.
  • A Mac with only USB-C ports, such as the 2015 and 2016 12″ MacBook, can NOT connect to any Thunderbolt device, even when using adapters. It can connect to USB-C devices and other types of USB devices, using the proper adapters.

 

Click here for more information on the differences between USB-C ports and Thunderbolt 3 ports.

 

 

 

 

Do Apogee Thunderbolt products (Element, Ensemble Thunderbolt, Symphony I/O MkII, Thunderbridge) work with the latest 12″ MacBook?

Question:

Do Apogee’s Thunderbolt products (Element 24, Element 46, Element 88, Ensemble Thunderbolt, Symphony I/O MkII Thunderbolt, and Symphony 64 Thunderbridge) work with the 2015 and 2016 12″ MacBook?

 

Answer:

No. The 2015 and 2016 12″ MacBook, shown here, do not include a Thunderbolt port. They only have a USB-C port. The Thunderbolt 3 to Thunderbolt 2 adapters will not work with these MacBooks, despite using the same-size connectors. Apogee Thunderbolt devices will work with the 2016 MacBook Pro with Touch Bar, as discussed in this post. It should be noted that Thunderbolt 3 ports look exactly like USB-C ports and their cables also look similar. This can get a little confusing, so here are a few basic rules to help clear up any questions about connectivity:

  • USB-C and Thunderbolt 3 have the same-size port and the same-size connector for their cables. Since USB-C and Thunderbolt 3 ports look exactly the same, you will need to make sure your Mac has Thunderbolt 3 capabilities before using it with an Apogee Thunderbolt device and an Apple Thunderbolt 3 to Thunderbolt 2 adapter.
  • A Mac with Thunderbolt 3 ports, such as the 2016 MacBook Pro with Touch Bar, can use it’s Thunderbolt 3 ports to connect to any Thunderbolt 3 device, USB-C device, and Thunderbolt 2 or Thunderbolt 1 device if you use the Apple Thunderbolt 3 to Thunderbolt 2 adapter.
  • A Mac with only USB-C ports, such as the 2015 and 2016 12″ MacBook, can NOT connect to any Thunderbolt device, even when using adapters. It can connect to USB-C devices and other types of USB devices, using the proper adapters.

 

Click here for more information on the differences between USB-C ports and Thunderbolt 3 ports.

 

 

 

 

Is Ensemble compatible with Mac OS X El Capitan (10.11)?

Yes! Ensemble Thunderbolt and Ensemble FireWire are both fully compatible* with Mac OS X El Capitan (10.11 to current).  Please be sure to download and install the latest El Capitan compatible software package for your product from Apogee’s site.

*  Although Ensemble FireWire is not “officially supported” after OS X 10.10.5, it is still compatible with OS X 10.11 and should work just like it did on OS X 10.10. You can download the latest installer for Ensemble Firewire and use it on 10.11 even though it says “Mac OS X 10.10 and 10.9 only”.

 

Click to find the latest Ensemble Thunderbolt Software Installer

Click to find the latest Ensemble FireWire Software Installer

 

Ensemble Thunderbolt acting weird when connected to Mac- audio not showing up, Maestro slow

There is a known issue where having the Symphony I/O MkII software and the Ensemble Thunderbolt software installed on the same partition will result in multiple issues, such as audio not showing up on any inputs or outputs, Maestro performing sluggish, or one or both of the devices not being recognized in Maestro and/or the firmware updater app. This will be addressed in a software update. Until then, you would need to run each installer on a separate partition for both devices to be recognized properly. If you have already ran both software installers on the same partition and you’re currently experiencing this issue, follow the instructions below:

 

  • Disconnect both devices from your Mac.
  • Run the Ensemble Thunderbolt Uninstaller and restart the Mac.
  • Run the Symphony I/O MkII Uninstaller and restart the Mac.
  • If you have only one partition and you can’t create another one, you will need to choose which device you want to use and run it’s software installer. Restart the Mac.
  • If you have a separate partition available, restart the Mac on this partition and run the installer for the other device on it. Restart the Mac.
  • Reconnect device(s).

 

Is it ok to leave my Apogee device plugged in and connected to Mac?

Yes, it is perfectly fine for any of our devices to remain plugged in and connected to your Mac (or iOS device). There is no harm in the device remaining powered up while you’re not using it.

Signal not showing up where it’s supposed to and routing incorrect in Pro Tools

If your signal isn’t showing up correctly in Pro Tools, coming out of Pro Tools to the desired outputs, or if the routing isn’t showing up as expected, there are a few things to check. Look below for the section that applies to the Apogee product you’re using:

 

JAM, JAM 96k, MiC, MiC 96k, Groove

  • Confirm that the device you’re using is selected as the ‘Playback Engine’ in Pro Tools by going to the the ‘Setup’ dropdown menu in Pro Tools and selecting ‘Playback Engine’. Make sure your Apogee device is selected in the ‘Playback Engine’ dropdown menu at the top of the window. If you are using JAM or MiC, you will first need to create a ‘Pro Tools Aggregate I/O’ and then you will select ‘Pro Tools Aggregate I/O’ as your ‘Playback Engine’. Click here for setting up JAM for Pro Tools.  Click here for setting up MiC for Pro Tools.
  • You may need to reset the I/O paths in Pro Tools. This is a very common thing. Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’. Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard.  After you’ve deleted them, click the ‘Default’ button in the lower part of the screen. Follow the same steps for each tab in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.

 

ONE (every model), GiO, Duet (every model), Quartet, Ensemble (every model)

  • Confirm that you are using the correct inputs/outputs on your device. Click here for instructions on how to setup ONE.  Click here for instructions on how to setup Duet.  Click here for instructions on how to setup Quartet.
  • Confirm that the device you’re using is selected as the ‘Playback Engine’ in Pro Tools by going to the the ‘Setup’ dropdown menu in Pro Tools and selecting ‘Playback Engine’. Make sure your Apogee device is selected in the ‘Playback Engine’ dropdown menu at the top of the window.
  • Launch ‘Apogee Maestro’ and click the ‘Reset Routing’ button in both the ‘Input Routing’ and ‘Output Routing’ tabs. If you’re using an Avid Duet or Avid Quartet, you will use ‘Pro Tools I/O Control’ app instead of Maestro. Click here if you need to download the Pro Tools I/O Control app for Avid Duet or Quartet.
  • You may need to reset the I/O paths in Pro Tools. This is a very common thing. Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’. Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard.  After you’ve deleted them, click the ‘Default’ button in the lower part of the screen. Follow the same steps for each tab in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.

Symphony I/O, Symphony I/O MkII, AD16x, DA16x, Rosetta 200, Rosetta 800

 

 

Duet, Quartet, and Ensemble Thunderbolt’s 1/4″ and XLR inputs explained

When using Duet2, Duet for iPad & Mac, Quartet, and Ensemble Thunderbolt, it is important to remember that any of the dual XLR-1/4″ combo jacks are set up so when the input is set to ‘Mic’ or ‘Line’ (+4dBu or -10dBV), only the XLR part of the jack will receive signal. This means that you will need to use an XLR cable or a cable with an XLR adapter connected to it.

The same is true in reverse- when the input is set for ‘Instrument’, only the 1/4″ part of the jack will receive signal.  This means that you will need to use a 1/4″ cable.

 

Here are some examples for setting up different types of input sources on Duet, Quartet, and Ensemble Thunderbolt:

 

Mics

Connect your Mic using only an XLR cable (no 1/4″ adapters or cables) to the XLR input jacks on your Apogee device.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘Mic’.

If you’re using a condenser mic that requires phantom power, engage the ’48′ button on the input you’re using.

Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn’t going into the red.

 

 

Guitars, Basses, Keyboards, Hi-Z Mics that have 1/4″ cables, such as harmonica mics:

Connect your Instrument using only a 1/4″ instrument cable to the 1/4″  input jacks. (be sure that you’re connecting to the 1/4″ inputs on the combo XLR-1/4″ jacks and not the 1/4″ output jacks)

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘Instrument’.

Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn’t going into the red.

 

Sending Line-Level audio to your Apogee device and bypassing it’s mic-pres

Connect the output from your line-level piece of gear (such as a compressor or external mic-pre) to the XLR input jacks. If your Line-Level device only has 1/4″ outputs, you will need to use balanced 1/4″ to male XLR cables. You can’t use the 1/4″ input jacks on your Apogee device, as they are only used for guitars/basses/keyboards.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘+4dBu’ (for use with professional audio gear) or ‘-10dBv’ (for use with consumer audio gear).

 

What is the ‘A button’ (device ID) in Maestro for?

Most Apogee products that use the Apogee Maestro 2 control application will include a ‘Device ID’ button that can be found in multiple Maestro tabs under a graphical icon for the connected Apogee device. You will usually see this button as an ‘A’.

Here is an example of what it looks like when you have a Symphony I/O connected:

img-0

 

The purpose of this button is to quickly identify which Apogee device you’re adjusting parameters in Maestro for. When you click on the button, it will light up the front-panel of the corresponding Apogee device so you can see which device you are adjusting parameters in Maestro for. Click the button again and the device will no longer be identified.

Since multiple Apogee devices can be connected and appear in Maestro at the same time, it can sometimes be confusing to know which device you’re adjusting parameters for. Having more than one Duet or Quartet connected to a Mac may not be as common as having multiple Symphony I/Os or Ensembles connected, but the ‘Device ID’ buttons are there for each product, just in case.

 

A typical use-case:

You have 2 Symphony I/Os connected to one Mac and both are showing up in Apogee Maestro. You can go to the ‘Device Settings’ tab in Maestro and change the peripheral prefix of the 2nd Symphony I/O to ‘B’ (or any other letter you want). Now, when you click the ‘B’ button (Device ID) in Maestro, the 2nd Symphony I/O will become identified.  If you click the ‘A’ button, the 1st Symphony I/O will become identified.