Yes! Ensemble Thunderbolt and Ensemble FireWire are both fully compatible* with Mac OS X El Capitan (10.11 to current). Please be sure to download and install the latest El Capitan compatible software package for your product from Apogee’s site.
* Although Ensemble FireWire is not “officially supported” after OS X 10.10.5, it is still compatible with OS X 10.11 and should work just like it did on OS X 10.10. You can download the latest installer for Ensemble Firewire and use it on 10.11 even though it says “Mac OS X 10.10 and 10.9 only”.
Yes, it is perfectly fine for any of our devices to remain plugged in and connected to your Mac (or iOS device). There is no harm in the device remaining powered up while you’re not using it.
If your signal isn’t showing up correctly in Pro Tools, coming out of Pro Tools to the desired outputs, or if the routing isn’t showing up as expected, there are a few things to check. Look below for the section that applies to the Apogee product you’re using:
JAM, JAM 96k, MiC, MiC 96k, Groove
- Confirm that the device you’re using is selected as the ‘Playback Engine’ in Pro Tools by going to the the ‘Setup’ dropdown menu in Pro Tools and selecting ‘Playback Engine’. Make sure your Apogee device is selected in the ‘Playback Engine’ dropdown menu at the top of the window. If you are using JAM or MiC, you will first need to create a ‘Pro Tools Aggregate I/O’ and then you will select ‘Pro Tools Aggregate I/O’ as your ‘Playback Engine’. Click here for setting up JAM for Pro Tools. Click here for setting up MiC for Pro Tools.
- You may need to reset the I/O paths in Pro Tools. This is a very common thing. Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’. Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard. After you’ve deleted them, click the ‘Default’ button in the lower part of the screen. Follow the same steps for each tab in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.
ONE (every model), GiO, Duet (every model), Quartet, Ensemble (every model)
- Confirm that you are using the correct inputs/outputs on your device. Click here for instructions on how to setup ONE. Click here for instructions on how to setup Duet. Click here for instructions on how to setup Quartet.
- Confirm that the device you’re using is selected as the ‘Playback Engine’ in Pro Tools by going to the the ‘Setup’ dropdown menu in Pro Tools and selecting ‘Playback Engine’. Make sure your Apogee device is selected in the ‘Playback Engine’ dropdown menu at the top of the window.
- Launch ‘Apogee Maestro’ and click the ‘Reset Routing’ button in both the ‘Input Routing’ and ‘Output Routing’ tabs. If you’re using an Avid Duet or Avid Quartet, you will use ‘Pro Tools I/O Control’ app instead of Maestro. Click here if you need to download the Pro Tools I/O Control app for Avid Duet or Quartet.
Symphony I/O, Symphony I/O MkII, AD16x, DA16x, Rosetta 200, Rosetta 800
- If you are using Symphony I/O, Symphony I/O MkII, or Legacy gear with an X-HD card (AD16x, DA16x, Rosetta) in Pro Tools HD with an HD Core/Accel/Process, HD Native, or HDX card, you will need to make sure the ‘Playback Engine’ is set for whatever HD card you’re using. If the HD card isn’t showing up in the ‘Playback Engine’, you need to double-check the HD license on your ilok and confirm that you have installed the applicable HD driver (usually a separate install from the main Pro Tools software). Click here for setup of Symphony I/O with Pro Tools HD. Click here for setup of Symphony I/O MkII with Pro Tools HD.
- You may need to reset the I/O paths in Pro Tools. This is a very common thing. Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’. Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard. After you’ve deleted them, click the ‘Default’ button in the lower part of the screen and confirm that the “Compensate for delays…” checkbox is checked. Follow the same steps for the input, output, bus, and insert tabs in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.
- There are a couple of routing scenarios to be aware of when using Symphony I/O (MkI or MkII) with Pro Tools HD: Click here if using 2 Symphony I/Os with HD Native. Click here for routing of 2×6 module in Pro Tools HD. Note- using a 2×6 module in the primary slot of a unit with two modules installed is not supported.
- If you are using an AD16x, DA16x, or Rosetta (200 or 800) with an X-HD card in Pro Tools HD, there are a couple of routing scenarios to be aware of: Click here to see the expected routing for each version of X-HD firmware. Click here is you’re experiencing an intermittent issue with incorrect routing.
Use the following steps to set input and output levels on your Apogee interface.
Before launching your recording software:
1. Turn down the speaker/headphone output level of your Apogee interface.
2. Connect your audio source to your Apogee interface. Make sure to use the proper inputs.
• If you’re using a microphone, plug the microphone into the XLR input.
• If you’re using a guitar, bass, or other high impedance instruments, plug them into the 1/4″ instrument input.
• If you’re using an external mic-pre or another piece of line-level gear, use the XLR inputs.Quick Tip: Some keyboards and synths can be plugged into either the Instrument or XLR inputs. You might have to experiment with what sounds better.
3. Launch Apogee Maestro and go to the input tab. Make the appropriate selection in the Analog Level drop-down menu for the input channel you are using.
• Microphone (Mic) – depending on the Apogee interface you are using, you would choose Ext Mic/Ext Mic 48v (ONE) or Mic (Duet, Quartet, Ensemble, SymphonyI/O with MicPre module). You will need to engage the 48v button for if you’re using a mic that requires phantom power.
• Instrument (Inst) – Guitar/Bass/some keyboards
• Line Level (+4dBu/-10dBV for balanced/unbalanced connections) – This setting is used when connecting external microphone preamps and other line-level gear.NOTE: If you have the ONE, a line-input is accommodated by choosing Ext Mic and turning the input gain all the way down.
4. Set the input gain of your Apogee interface.
There are two ways you can adjust your input gain:
• By adjusting the input software encoder in Maestro
• By turning the physical knob (encoder) on your Apogee interface (make sure you’ve set the knob to control the input channel and not the output level. See your User’s Guide for more information on setting this).Quick Tip: Ideally, the level in the input meter should be as high as you can get it without hitting an “over”. If you see red in the meter, you know you need to turn the input gain down. In some cases you may need to adjust the output of the audio source you are using. You may need to move your microphone closer to the sound source or further away. You may need to turn the level of your guitar or keyboard up or down.
Launch your recording software, create an audio track, and put the track into input or record mode. It is a good idea to leave the fader of the track you are recording and any Master Fader for the mix set at their default setting.
5. Adjust the output level of your Apogee interface.
• Gradually increase the output level of your Apogee interface so you can hear what your input source sounds like in the speakers or headphones.
• After you get the output set to a comfortable listening level, listen for any distortion in the input audio.
• If the audio sounds bad, you may have something set wrong. Go through steps 2, 3, and 4 to trouble-shoot the problem.
Note: Two common issues are that the sound is too quiet or that it’s distorted. It may be a simple case of needing to turn the input gain up and the output level down or the input gain down and the output level up.
Symptom: When opening any Cubase session or selecting Apogee as the audio device, the output goes to full volume every time.
Solution: In Cubase, go to Devices > Device Setup > Control Panel > Core Audio Device Settings. Under Options, verify that set device attenuation to 0 dB is unchecked.
For Logic 9 and lower:
With your Apogee devive selected as the input/output in Logic’s Audio Preferences, go to the “Options” menu and select “Audio” and then “I/O Labels”. Now you can select the custom Apogee labels for your device.
For Logic X and higher:
- Go to Logic’s Mix menu at the top of the screen and select “I/O Labels…”
- There are several columns: Channel, Provided by Driver, User, Long, & Short.
- To use the labels provided by the Ensemble:
- Click the button in the Provided by Driver column.
- To enter your own custom label:
- Click the button in the User column.
- Double click the “-” in the Long column, type in a new name, then press Return on your Apple keyboard
|The I/O Buffer setting found in most audio software is one of the most crucial, but often ignored, settings in a Mac-based recording system. When choosing a buffer setting, a compromise between the latency through the application and the amount of computer processor power accessible to the application must be made.Latency– the slight delay between the moment you play a note and hear it in your headphones after conversion and processing.
A lower buffer setting results in lower latency but less available processing power. If the application can’t access enough processor power, processor overruns may occur, resulting in audible clicks and pops or error messages that interrupt playback and recording. A higher buffer setting, on the other hand, results in greater amount of accessible processor power (i.e. less chance of overruns) but increases the latency. Determining the best setting requires some trial-and-error in order to find the best compromise.
Keep in mind that as tracks and plug-ins are added to a software session, processor requirements increase. Thus, the buffer setting that works during the early stages of a session might result in processor overruns during later stages. The best strategy is to set the buffer to a lower setting during recording and accept certain limitations on plug-in usage, and then raise the buffer during mixing to utilize the computer’s full processor power when latency isn’t an issue. With the processing power of today’s Macs, you may find that adjustment of the buffer isn’t necessary, and you can leave it at a setting for low latency and still access a sufficient amount of processing power when adding tracks and plug-ins. If you do encounter clicks, pops or software errors, don’t hesitate to experiment with the buffer setting. Please consult the section on Working with GarageBand, Logic and Mainstage to determine how to se the I/O buffer setting is found in your audio application.
Decrease the I/O buffer size in your audio application. See “How do I set my software’s I/O buffer?” for more information.
Any Apogee product that includes microphone inputs with 48v phantom power is designed to handle loads up to a complete short, or 14.1 mA. This will properly power any microphone.