Product Posts

Symphony I/O, AD/DA-16x and Rosetta series compatibility with Pro Tools HD 11

With the latest firmware updates, Symphony I/O and any X-HD equipped Apogee interface (X-Series or Rosetta Series) emulate an Avid HD I/O interface.  This provides connectivity to Avid’s HD Native and HDX systems and solidifies compatibility with the latest Pro Tools 11 software release.

Click here for Symphony I/O Firmware and Software Installers

Click here for the most recent X-HD Firmware Updater

 

How do I connect Quartet to my iPad, iPhone, or iPod Touch?

All Quartets can be connected to iPad, iPhone, or iPod Touch. Follow these three steps to enable compatibility:

STEP 1: Get the 30-pin iOS cable or Lightning iOS cable

     

Apogee’s iOS cables let you connect Quartet to any Apple iOS device.

 

US ResidentsBuy the 30-pin or Lightning iOS cable from Apogee’s Webstore
International CustomersContact your local Apogee dealer to purchase

 

 

STEP 2: Download and install new Quartet Firmware from your Mac

Connect Quartet to your Mac via USB, download the latest Quartet Software from Apogee’s site and run the firmware updater.

 

 

STEP 3: Download Apogee Maestro from iTunes App Store

Apogee’s free Maestro app for iOS brings total hardware control to iPod touch, iPhone and iPad. The app includes all the same essential functions available on the Mac including low latency monitoring. Download the app from the app store on your iOS device>

More about Maestro>

 

 

 

 

System Requirements

Mac OS (for updating firmware)

  • Computer: Intel Mac 1.5GHz or faster
  • Memory: 2 GB RAM minimum, 4 GB recommended
  • OS: 10.6.8, 10.7.4 or greater
  • Connection and power: Any available USB port on a Mac
  • Power: DC Power supply included

 

iOS:

  • iOS version: 5.1.1 and later
  • Connection: 30-pin dock connector or Lightning connector
  • DC Power supply included

 

iOS device compatibility:

  • iPod touch (5th generation), iPod touch (4th generation)
  • iPhone 5s, iPhone 5c, iPhone 5
  • iPhone 4s, iPhone 4
  • iPad (4th generation), iPad (3rd generation), iPad 2, iPad
  • iPad mini

 

Is AD-16X, DA-16X, Rosetta 200, or Rosetta 800 with compatible with Pro Tools HDX?

With the latest firmware update (v. 3.00), any X-HD equipped Apogee interface (X-Series or Rosetta Series) emulate an Avid HD I/O interface. This provides connectivity to Avid’s Pro Tools HDX PCIe system and compatibility with Pro Tools HD 10 and 11.

 

For more info, please see the X-HD Version 3.00 Release Notes.

 

What iPad/iPhone apps are compatible with MiC?

These apps have been successfully tested with MiC running iOS version 6.  Apps will be added to this list as they are identified and determined to be compatible.

  • Anytune
  • Apple GarageBand
  • Audio Deck Professional
  • Bias iProRecorder
  • Bossjock Studio
  • Evernote
  • EveryDay Looper
  • Fairlight Sampler
  • Fantastocrats StudioMini
  • GhostHunting Toolkit EVP Recorder
  • Hindenburg Field Recorder
  • iAnalyzer
  • iMovie
  • iRecorder Pro
  • Loopy
  • McDSP Retro Recorder
  • Multitrack DAW
  • Nano Studio (TRG-16 pad sampling)
  • ScratchTones
  • Sonoma FourTrack
  • Sonoma GuitarTone
  • TwistedWave
  • VocaLive (version 1.5 or greater)
  • Voice Memos
  • Wavepad
  • Xewton Music Studio 2.0

Which iPad/iPhone apps are compatible with JAM?

These apps have been successfully tested with JAM on an iPhone 4 running iOS version 6. Apps will be added to this list as they are identified and determined to be compatible.

  • Ampkit
  • AmpliTube (version 2.5 or greater)
  • Amps & Cabs
  • Anytune
  • Apple GarageBand
  • Audio Deck Professional
  • Bias iProRecorder
  • EveryDay Looper
  • Fairlight Sampler
  • Fantastocrats StudioMini
  • Gibson’s L&M
  • Hindenburg Field Recorder
  • iAnalyzer
  • iMovie
  • iRecorder Pro
  • iShred Live
  • JamUp
  • Loopy
  • McDSP Retro Recorder
  • Multitrack DAW
  • Nano Studio (TRG-16 pad sampling)
  • PocketAmp*
  • PocketGK*
  • Reap DFX
  • Riot FX
  • Rock Prodigy: Guitar*
  • ScratchTones
  • Sonoma FourTrack
  • Sonoma GuitarTone
  • Studio Devil Guitar Amp
  • Taylor EQ
  • VocaLive (version 1.5 or greater)
  • Voice Memos
  • Xewton Music Studio 2.0

Symphony I/O Release 5 System Requirements

Symphony I/O Release 5 Requirements

 

 Click here to download Symphony I/O Release 5

Symphony Audio Interface Mode

Requirements to connect Symphony I/O to Apogee Symphony 64 or Mobile PCI cards:

  • Apogee Symphony 64 Thunderbridge or Symphony 64 PCIe card (sold separately)
  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • 2GB memory required, 4 GB recommended

 

Pro Tools HD Audio Interface Mode

A Symphony I/O based Pro Tools system consists of two independent computer connections: audio (to a Pro Tools HD PCI card) and software control (via USB to an Intel Mac running Maestro 2). In the case where PCI cards are installed in a PowerPC Mac or Windows computer, it’s possible to run Maestro from a separate Intel Mac, such as Mac Mini or MacBook.

Note:

Running Symphony I/O in Pro Tools HD mode on a PowerPC Mac requires an older firmware version. You can request this older firmware by emailing: betafeedback@apogeedigital.com. Only the 8×8, 16 Analog In/Digital Out, and 16 Digital In/Analog Out modules are compatible with versions of Pro Tools HD older than version 9. The 16×16 Analog In/Out and 2×6 modules are only compatible with Pro Tools HD versions 9 and above.

 

Requirements to connect Symphony I/O to Avid Pro Tools PCI Cards:

  • Avid Pro Tools HDX, HD Native or HD Core/Accel/Process card installed in a computer in accordance with the Pro Tools HD Compatibility Grids, available at www.avid.com
  • Pro Tools 8.1 (requires older Symphony I/O firmware), 9.0 or greater, 10.0 or greater, 11.0 or greater

Requirements to run Apogee Maestro software, to control Symphony I/O via USB:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac

USB Audio Interface Mode

 

Requirements to connect Symphony I/O as a USB audio interface:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac – 2GB memory required, 4 GB recommended

 

Standalone Audio Interface Mode

In Standalone audio interface mode, all audio connections are made using the standard analog and digital i/o found on the I/O Module(s). For software control, connects Symphony I/O’s USB port to a Mac.

 

Requirements to run Apogee Maestro software, to control Symphony I/O via USB:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac

Are Apogee products compatible with Pro Tools 11?

Yes!  The following products have been tested and are fully compatible with Pro Tools 11 (every version of 11):

  • JAM
  • JAM 96k
  • MiC
  • MiC 96k
  • Groove
  • GiO
  • ONE for Mac (old and new versions)
  • ONE for iPad & Mac
  • Duet FireWire
  • Duet 2
  • Duet for iPad & Mac
  • Quartet for iPad & Mac
  • Ensemble FireWire
  • Ensemble Thunderbolt
  • Symphony I/O (USB, Symphony, and Pro Tools HD modes)
  • Symphony I/O MkII (Thunderbolt and Pro Tools HD)
  • Symphony 64 PCIe
  • Symphony 64 | ThunderBridge
  • X-Symphony equipped X-Series and Rosetta Series Converters
  • X-HD equipped X-Series and Rosetta Series Converters

Duet has no output from audio software applications and is flashing

If the OUT LED is flashing, the output is muted. Press and hold down the top panel encoder until the OUT LED stops flashing. Also, if the Maestro Mixer’s “To Hardware” fader has been set to Out L-R, then the “From Software” fader must be raised to 0 dB in order to send the output of a software application to Duet’s outputs.

 

If the unit does not show up in Maestro, please download the most current Duet software package, run the UN-installer included in the package, and then run the software installer included in the package: Click here to download the latest Duet FireWire installer package.

Volume and Gain are changing by themselves – Auto Gain Control

If your Apogee’s Input Gain or Output Volume are changing on their own, this may be caused by a 3rd-party program like Skype, Facebook Live, Google Hangouts, and others.

How is this possible? All modern Apogee interfaces have input gain and output volume that are digitally controlled rather than an analog potentiometer that must be physically turned. The advantages of digital control are many:

  • Improved Sound Quality (turning the gain doesn’t cause a “scratchy” sound, and enables the advantages of our Step-Gain preamp technology)
  • Settings can be saved to presets that can be recalled later.
  • You can also control these settings directly from recording applications like Logic or Garageband’s Device Control feature instead of having to open a separate app.

Unfortunately, other applications are also able to take over these controls in an undesirable way. Most often the culprit are Voice-over-Internet-Protocol (VoIP) applications like Skype or GoToMeeting, or video conferencing apps like Google Hangouts, as well as Video Podcast features like Facebook Live.

These apps want to optimize the sound as much as possible for phone & video calls or recordings. This feature is usually called “Auto-Gain Control” and is actually pretty great when the computer’s built-in microphone and speakers are being used. However it’s very disruptive when you want to manually set the levels of your own interface and have them stay there.

Sadly, many of these applications do not provide you with the ability to turn off this Auto-Gain Control feature.

There are many applications out there, but there are a few that are most popular that we’ll briefly cover:

SKYPE: Can disable auto-gain 👍

The more recent versions of this app provide the ability to turn off AutoGain Control. The example below shows the Mac version. The iOS app is restricted to only using the built-in iPad/iPhone mic and can’t use external sound cards.

Google Hangouts: Cannot turn off auto-gain 👎

On a Mac, Hangouts typically needs a Chrome or Safari browser extension installed. None of the settings menus provide an option to turn off auto-gain. Even worse: even if you are not in a hangouts session but your web browser is open, the hangouts plugin will still be active and can adjust the gain on you. If you are in a DAW or recording program at the time, this is obviously bad. Turn off or disable the extension to avoid this:

Safari Browser:
 

 

Chrome Browser:
 

 

Facebook Live: Cannot turn off auto-gain 👎

The Facebook Live interface only allows you to select your interface, there are no audio options beyond that so if it is adjusting your Apogee’s levels there is no way to turn it off.

Are there any alternatives?

Yes. At least on a Mac or PC there are 3rd-party programs that stream through Facebook Live, or Twitch, or YouTube, and has extensive audio features. Apogee does our Facebook Live streams using an open source broadcaster software called OBS. There are many other such programs out there so look around to find one that serves your needs.

On an iPad or iPhone, you are limited by the capabilities of the iOS operating system and the app you are using, so there are usually even fewer options to get around the auto-gain problem.

The ability to disable Auto-Gain should be added to these apps by the developer. Please contact the maker of the program or iOS app you use and ask them to add this feature in a future update. Getting many requests from customers is the only way developers will know there is a demand for this.

 

*If you know of a better way around this problem, please contact our Support Team and let us know!

SoundGrid FAQ for Symphony I/O Mk II when equipped with Waves SoundGrid option card

Q: Which Symphony I/O Modules may be installed in the Symphony I/O MkII SoundGrid?
A: The 8×8 MkII, 16×16 MkII, and 8 Mic Pre IO Modules may be installed. The 2x6SE, as well as previously released MkI IO Modules, are not currently compatible with Symphony I/O MkII SoundGrid.

Q: Can the Pro Tools HD Option card or Thunderbolt card be installed in a Symphony I/O MkII SoundGrid?
A: No. Because the Symphony I/O Mk II Soundgrid requires different internal firmware to communicate with Waves software and drivers, the Symphony I/O MkII SoundGrid only works with the Waves SoundGrid option card. The Pro Tools HD and Thunderbolt cards aren’t supported.

Q: What Ethernet cables are required when connecting SoundGrid system elements like Symphony I/O MkII SoundGrid?
A: You must use Cat 5e  ( not 5 ) STP,  6 STP , or 7 STP Ethernet cables.
https://www.waves.com/support/ethernet-cables-for-soundgrid-systems

Q: What is the maximum length between the various SoundGrid system elements and a network switch?

A: 

Q: What ethernet switches can I use for a multiple unit, server, or computer configuration?
A: There are 3 Waves-approved ethernet switches:
– Netgear JGS516 V2 16-port switch
– Netgear GS108 V4 8-port Switch
– DiGiGrid S
An updated list of switches is maintained at:
https://www.waves.com/hardware/soundgrid-switches#sort:path~type~order=.default-order~number~asc|views:view=grid-view|paging:currentPage=0|paging:number=20

Q: What is the maximum number of channels supported in a SoundGrid system?
A: The SoundGrid host computer (the main computer that SoundGrid Studio is running on) is capable of sending and receiving up to 128 channels of audio at any supported sample rate. When routing audio between devices, up to 512 channels are supported on a 1 Gb network. For example,  it’s possible to route 128 channels of your DAW out to 4 destinations simultaneously – for example, 128 audio interface channels, a backup recording, a broadcast truck and a second control room.

Q: What sample rates are supported by the SoundGrid system?
A: Supported sample rates are 44.1, 48, 88.2 and 96kHz. Varispeed sample rates are not supported.

Q: How do I sync transport between DAWs in a SoundGrid system?
A: Please consult the following document to learn about network sync using OS X Core MIDI.
https://www.waves.com/1lib/pdf/soundgrid/sync-transport-in-soundgrid-network.pdf
If you’re using a Windows computer, we suggest using rtpMIDI, an application that’s freely available online and closely duplicates OS X Core MIDI Network functionality.

Q: Can I use an Apple USB C to USB A adapter to connect an Apple USB A Ethernet adapter to a new MacBook Touchbar ?
A: From our experience the USB A adapters cause multiple units to periodically go off line, we suggest just using a USB C Ethernet adapter or a USB C to Thunderbolt, to Ethernet configuration.

Q: After installing the Symphony I/O Waves driver and restarting the unit shows up red / offline in SoundGrid Studio even after rescanning.
A: Reset the Symphony from its front panel in the configuration page and restart the computer

Q: The Symphony I/O is not showing up in SoundGrid studio
A: Check that all Ethernet cables are clicked into their sockets, Ensure the Ethernet cables are Cat 5e STP or 6 or 7  standard cables. , Cat 5 is not supported just 5e. Reset the Symphony from its front panel in the configuration page and restart the computer

Q: Where can the Users Guide / Manual be found after installation?
A:  On the Mac it is installed at :  Applications / Waves / SoundGrid / Documents ,   on the PC it is at :  C Drive / Program Files ( X86) /  Waves  / SoundGrid /  Documents
it can also be found online on the Apogee Support page

Q: If using a Waves server , in what order should I power on the system ?
A: Power on the server and wait a few seconds, verify Blue front LED, then power on the Symphony I/O and let it boot to the main screen, then finally power up the Computer

Q: The Waves server does not show up in the Inventory
A: Try rescanning, or connecting manually via a drop down in the Server Inventory slots. If that fails try restarting the Computer and launching Studio again.

How to begin using the AMBEO® Smart Headset

1. Getting Started

– Before putting on the AMBEO® SmartHeadset, take a look at the inside of each ear-hook to identify the right and left sides.
– With the headset securely in your ears, connect the headset to your iPhone or iPad.
– Download the free Sennheiser AMBEO® SmartHeadset app from the iOS App Store. The app allows you to customize many aspects of the SmartHeadset.

Sennheiser AMBEO® SmartHeadset

– Once you’ve downloaded the app, make sure to update the firmware if you are prompted.
– Next, open your favorite music player and play a song. You should now hear music.
– Use the volume buttons ( + and – ) to change the listening level and the transport button that’s located in between the volume buttons to play and pause the music.
– In the SmartHeadset app, you’ll find a graphic EQ to shape the playback sound to your preference.

2. Recording 3D Audio

The SmartHeadset includes 2 high-quality microphones that let you capture and record 3D audio by using binaural recording. While wearing the SmartHeadset and recording, the microphones are hearing exactly what your ears would be hearing. The result is 3D audio recorded into a stereo track.

To experience 3D audio, open the Apple Camera app, put it into the video mode,and press record. Capture a scene with interesting sounds moving in every direction like a parade or a party. When you play back your video, you’ll hear an amazing recreating of those sounds as they move around you. Now when you listen to this recording on any pair of headphones, you will hear the same 3D audio.

If you’re recording in an environment that’s especially loud, like a live concert, you may notice the SmartHeadset’s LED flashing brightly. This indicates an input level overload. Push the Smart Slider (the silver slider button at the top of the Control module) once to reduce the recording level.

3. Listening Levels, Noise Cancellation, and Additional Features

The Situational Awareness rocker-switch at the bottom of the device toggles through 3 different settings, allowing you to tailor how much of the sound around you is part of your listening experience.

Transparent Hearing blends the surrounding sound in with your music so you can still hear external sounds when you’re cycling or walking.

The app allows you to choose 1 of 3 Transparent Hearing levels- Reduce Level, Natural Level, and Amplify Level.

The Active Noise Cancellation allows you to tune out of the surroundings. This is especially useful in places with constant noise, such as an airplane.

You can also set the rocker-switch to Off for passive noise reduction.

The Smart Slider at the top of the SmartHeadset’s Control Module can be assigned for a variety of functions. Open the SmartHeadset app to assign the slider to toggle various apps or toggle Interact Mode, which turns down playback level and engages Transparent Hearing so you can communicate with others while listening to music.

An additional built-in microphone lets you take calls and operate voice control on your iOS device. When you make or receive a call, the SmartHeadset automatically switches over to the additional built-in mic.

What Apple products is the ClipMic compatible with?

iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone 5s, iPhone 5c, iPhone 5, iPad Pro (10.5-inch), iPad Pro (12.9-inch) 1st generation, iPad Pro (12.9-inch) 2nd generation, iPad Pro (9.7-inch), iPad Air 2, iPad Air, iPad (4th generation), iPad (5th generation), iPad mini 4, iPad mini 3, iPad mini 2, iPod touch (6th generation)