Product Posts

Symphony I/O, AD/DA-16x and Rosetta series compatibility with Pro Tools HD 11

With the latest firmware updates, Symphony I/O and any X-HD equipped Apogee interface (X-Series or Rosetta Series) emulate an Avid HD I/O interface.  This provides connectivity to Avid’s HD Native and HDX systems and solidifies compatibility with the latest Pro Tools 11 software release.

Click here for Symphony I/O Firmware and Software Installers

Click here for the most recent X-HD Firmware Updater

 

How do I connect Quartet to my iPad, iPhone, or iPod Touch?

All Quartets can be connected to iPad, iPhone, or iPod Touch. Follow these three steps to enable compatibility:

STEP 1: Get the 30-pin iOS cable or Lightning iOS cable

     

Apogee’s iOS cables let you connect Quartet to any Apple iOS device.

 

US ResidentsBuy the 30-pin or Lightning iOS cable from Apogee’s Webstore
International CustomersContact your local Apogee dealer to purchase

 

 

STEP 2: Download and install new Quartet Firmware from your Mac

Connect Quartet to your Mac via USB, download the latest Quartet Software from Apogee’s site and run the firmware updater.

 

 

STEP 3: Download Apogee Maestro from iTunes App Store

Apogee’s free Maestro app for iOS brings total hardware control to iPod touch, iPhone and iPad. The app includes all the same essential functions available on the Mac including low latency monitoring. Download the app from the app store on your iOS device>

More about Maestro>

 

 

 

 

System Requirements

Mac OS (for updating firmware)

  • Computer: Intel Mac 1.5GHz or faster
  • Memory: 2 GB RAM minimum, 4 GB recommended
  • OS: 10.6.8, 10.7.4 or greater
  • Connection and power: Any available USB port on a Mac
  • Power: DC Power supply included

 

iOS:

  • iOS version: 5.1.1 and later
  • Connection: 30-pin dock connector or Lightning connector
  • DC Power supply included

 

iOS device compatibility:

  • iPod touch (5th generation), iPod touch (4th generation)
  • iPhone 5s, iPhone 5c, iPhone 5
  • iPhone 4s, iPhone 4
  • iPad (4th generation), iPad (3rd generation), iPad 2, iPad
  • iPad mini

 

Is AD-16X, DA-16X, Rosetta 200, or Rosetta 800 with compatible with Pro Tools HDX?

With the latest firmware update (v. 3.00), any X-HD equipped Apogee interface (X-Series or Rosetta Series) emulate an Avid HD I/O interface. This provides connectivity to Avid’s Pro Tools HDX PCIe system and compatibility with Pro Tools HD 10 and 11.

 

For more info, please see the X-HD Version 3.00 Release Notes.

 

What iPad/iPhone apps are compatible with MiC?

These apps have been successfully tested with MiC running iOS version 6.  Apps will be added to this list as they are identified and determined to be compatible.

  • Anytune
  • Apple GarageBand
  • Audio Deck Professional
  • Bias iProRecorder
  • Bossjock Studio
  • Evernote
  • EveryDay Looper
  • Fairlight Sampler
  • Fantastocrats StudioMini
  • GhostHunting Toolkit EVP Recorder
  • Hindenburg Field Recorder
  • iAnalyzer
  • iMovie
  • iRecorder Pro
  • Loopy
  • McDSP Retro Recorder
  • Multitrack DAW
  • Nano Studio (TRG-16 pad sampling)
  • ScratchTones
  • Sonoma FourTrack
  • Sonoma GuitarTone
  • TwistedWave
  • VocaLive (version 1.5 or greater)
  • Voice Memos
  • Wavepad
  • Xewton Music Studio 2.0

Which iPad/iPhone apps are compatible with JAM?

These apps have been successfully tested with JAM on an iPhone 4 running iOS version 6. Apps will be added to this list as they are identified and determined to be compatible.

  • Ampkit
  • AmpliTube (version 2.5 or greater)
  • Amps & Cabs
  • Anytune
  • Apple GarageBand
  • Audio Deck Professional
  • Bias iProRecorder
  • EveryDay Looper
  • Fairlight Sampler
  • Fantastocrats StudioMini
  • Gibson’s L&M
  • Hindenburg Field Recorder
  • iAnalyzer
  • iMovie
  • iRecorder Pro
  • iShred Live
  • JamUp
  • Loopy
  • McDSP Retro Recorder
  • Multitrack DAW
  • Nano Studio (TRG-16 pad sampling)
  • PocketAmp*
  • PocketGK*
  • Reap DFX
  • Riot FX
  • Rock Prodigy: Guitar*
  • ScratchTones
  • Sonoma FourTrack
  • Sonoma GuitarTone
  • Studio Devil Guitar Amp
  • Taylor EQ
  • VocaLive (version 1.5 or greater)
  • Voice Memos
  • Xewton Music Studio 2.0

Symphony I/O Release 5 System Requirements

Symphony I/O Release 5 Requirements

 

 Click here to download Symphony I/O Release 5

Symphony Audio Interface Mode

Requirements to connect Symphony I/O to Apogee Symphony 64 or Mobile PCI cards:

  • Apogee Symphony 64 Thunderbridge or Symphony 64 PCIe card (sold separately)
  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • 2GB memory required, 4 GB recommended

 

Pro Tools HD Audio Interface Mode

A Symphony I/O based Pro Tools system consists of two independent computer connections: audio (to a Pro Tools HD PCI card) and software control (via USB to an Intel Mac running Maestro 2). In the case where PCI cards are installed in a PowerPC Mac or Windows computer, it’s possible to run Maestro from a separate Intel Mac, such as Mac Mini or MacBook.

Note:

Running Symphony I/O in Pro Tools HD mode on a PowerPC Mac requires an older firmware version. You can request this older firmware by emailing: betafeedback@apogeedigital.com. Only the 8×8, 16 Analog In/Digital Out, and 16 Digital In/Analog Out modules are compatible with versions of Pro Tools HD older than version 9. The 16×16 Analog In/Out and 2×6 modules are only compatible with Pro Tools HD versions 9 and above.

 

Requirements to connect Symphony I/O to Avid Pro Tools PCI Cards:

  • Avid Pro Tools HDX, HD Native or HD Core/Accel/Process card installed in a computer in accordance with the Pro Tools HD Compatibility Grids, available at www.avid.com
  • Pro Tools 8.1 (requires older Symphony I/O firmware), 9.0 or greater, 10.0 or greater, 11.0 or greater

Requirements to run Apogee Maestro software, to control Symphony I/O via USB:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac

USB Audio Interface Mode

 

Requirements to connect Symphony I/O as a USB audio interface:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac – 2GB memory required, 4 GB recommended

 

Standalone Audio Interface Mode

In Standalone audio interface mode, all audio connections are made using the standard analog and digital i/o found on the I/O Module(s). For software control, connects Symphony I/O’s USB port to a Mac.

 

Requirements to run Apogee Maestro software, to control Symphony I/O via USB:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac

Are Apogee products compatible with Pro Tools 11?

Yes!  The following products have been tested and are fully compatible with Pro Tools 11 (every version of 11):

  • JAM
  • JAM 96k
  • MiC
  • MiC 96k
  • Groove
  • GiO
  • ONE for Mac (old and new versions)
  • ONE for iPad & Mac
  • Duet FireWire
  • Duet 2
  • Duet for iPad & Mac
  • Quartet for iPad & Mac
  • Ensemble FireWire
  • Ensemble Thunderbolt
  • Symphony I/O (USB, Symphony, and Pro Tools HD modes)
  • Symphony I/O MkII (Thunderbolt and Pro Tools HD)
  • Symphony 64 PCIe
  • Symphony 64 | ThunderBridge
  • X-Symphony equipped X-Series and Rosetta Series Converters
  • X-HD equipped X-Series and Rosetta Series Converters

Duet has no output from audio software applications and is flashing

If the OUT LED is flashing, the output is muted. Press and hold down the top panel encoder until the OUT LED stops flashing. Also, if the Maestro Mixer’s “To Hardware” fader has been set to Out L-R, then the “From Software” fader must be raised to 0 dB in order to send the output of a software application to Duet’s outputs.

 

If the unit does not show up in Maestro, please download the most current Duet software package, run the UN-installer included in the package, and then run the software installer included in the package: Click here to download the latest Duet FireWire installer package.

Why don’t I hear any audio on my JAM+ (Jam Plus)?

So it doesn’t drain your iPad or iPhone’s battery, the JAM Plus only passes audio through the built-in headphone jack when the LED turns green.

The LED turns from blue to green when you:

  1. Playback audio from an application (like iTunes, Spotify, Pandora, YouTube, etc.). As soon as playback stops, the light turns blue again to save power.
  2. Have a recording application open (like Garageband, Audacity, Music Memos, etc.)

NOTE that the input Blend feature only works when the LED is green.

Here are some other reasons you may have trouble hearing audio through the headphone jack on your JAM+:

  • Is the JAM’s LED blue? If so, this means that you don’t have recording software open. Launch a recording app and wait for the LED to turn green- then you’re ready to go.
  • Is the JAM’s output muted or turned down too low? Confirm that the output volume is turned up enough on your Mac, PC, or iOS device by using the built-in computer or iOS device volume controls. If you’re using a Mac or PC, make sure that the audio output level is set for JAM + on your computer.
  • If your recording app has input monitor buttons on its tracks, make sure you have monitoring turned on in your recording app.

Do Apogee products work with the iPad Pro with USB-C port?

Apple’s iPad Pro with the USB-C port marks a significant change that affects Apogee’s iOS-compatible devices.

First some background:

Apogee’s iOS compatible products have been officially certified for all past iPad/iPhone/iPod models (the ones with Lightning or 30-pin connectors) by Apple through their MFi Licensee program. However Apple does not offer MFi certification for the new USB-C iPad Pro models. With this change, some Apogee accessory features will be slightly different on the new iPad Pro USB-C models.

NOTE: This information is only regarding connection to iOS devices (iPads & iPhones), and does not affect anything regarding connection to a Mac or Windows computer.

All versions of MiC & JAM and Groove – COMPATIBLE
These units will send/receive audio and all functions can be controlled via the knobs/buttons on the hardware or the buttons and sliders on your iPad/iPhone/iPod.

Connect to the new iPad Pro USB-C with the Apple USB-C to USB Adapter together with the standard USB A cable that came in the box with the product
https://www.apple.com/shop/product/MJ1M2AM/A/usb-c-to-usb-adapter

We also make a direct USB Micro to USB-C cable, which can be used with the MiC Plus, Jam Plus, and Groove:
https://www.apogeedigital.com/shop/1-meter-micro-b-to-usb-type-c-for-mic-plus

One/Duet/Quartet – *PARTIALLY COMPATIBLE

Basic functions of our larger USB units work. This would be audio playback, audio input, & output level control. (Note that ONE & Duet do not need the external power supply connected because the USB-C port provides bus power just like on a Mac!)

However these units are unable to connect to the Apogee Maestro iOS app, and thus are unable to access the Input Settings like Gain and Phantom Power or Output Routing and Volume.

Apogee will address the connectivity of the Maestro app with these devices in conjunction with Apple at a later date. A significant update will likely be required.

For now, if you need to adjust the settings on your Apogee ONE/Duet/Quartet it must be done with the ONE/Duet/Quartet connected to a Mac computer or Lightning iPad/iPhone first. Then you can connect to the USB-C iPad Pro and the settings will be retained so you can record the inputs.

Connecting Apogee Thunderbolt to Macs with USB-C ports

All Apogee Thunderbolt interfaces can be connected to Mac computers with USB-C Thunderbolt 3 using Apple’s adapter:

https://www.apple.com/shop/product/MMEL2AM/A/thunderbolt-3-usb-c-to-thunderbolt-2-adapter

Thunderbolt 3 is backwards compatible with Thunderbolt 2 and Thunderbolt 1 devices so any Apogee Thunderbolt device will work through this adapter with no reduction in performance, latency, or sound quality.

Note: Some 3rd-party venders sell a Display Port adapter. Though the plug is the same size and shape as Thunderbolt 2 & 1, these adapters do not support Thunderbolt.

 

Activating Apogee FX Rack Plugins

After purchasing one or more Apogee FX Rack plugins, you will receive an activation code.

The easiest way to activate your Apogee FX Rack plugins is via the iLoK License Manager software:

  • Completely QUIT your recording software (DAW)
  • Open the iLok Manager software and log into your account.
  • Highlight your Apogee FX plugins, then click the Activate button in the upper-right corner:

That’s it!
If you encounter any problems or have further questions, please contact Apogee’s Support Department: http://www.apogeedigital.com/support

Installing Apogee FX Rack plugins

Before installing software
1. Turn off speakers and disconnect headphones
2. Close all open Apps including your DAW

Apogee FX Rack Installation Instructions

Steps for installing Apogee FX Rack:

1. Download and install the iLok License Manager

2. Download the Apogee FX Rack installer

3. In your DAW, open the Apogee FX Rack plugin (Logic Pro X shown below)

4. Click on any of the four FX ­ ModEQ 6, ModComp, EQP­1A or Opto­3A.

5. In the Activation window, click “Try” for each plugin to start its 30­day trial period.

or

If you have an Activation Code, click “Activate” to activate all licenses simultaneously.

6. In the License Account Login window, enter your iLok account credentials; click “Create new account” if you don’t have an iLok account.

7. In the Select a Location window, select the activation location – the Apogee FX Rack supports Hard Disk and iLok 2-3 locations.

System Requirements

● Mac OS X 10.12.6 or higher, 10.14 Mojave fully supported

● 4 GB minimum RAM, 8 GB or higher recommended

● Pace iLok account, free from https://www.ilok.com/#!registration ­

Physical iLok not required

● iLok License Manager software needs to be installed on your Mac

Officially supported DAW’s

Logic Pro 10

Pro Tools 12, Ultimate ( ProTools 11 and lower not currently supported )

Ableton Live 10

Cubase 9.5 VST 1 & 2 ( VST 3 not implemented in this release )

Please note that any AUv2, VST 1&2m, or AAX fully compliant DAW should work

 

 

Discrete mic preamps vs. Chip-based mic preamps

In the past, analog op amps displayed inferior performance compared to an array of discrete transistors, especially at the input stage of a mic pre where low noise and distortion plus matching between the input’s plus and minus signals is so important. Thus, historically, a discrete mic pre has been higher quality than a “chip-based” mic pre.
Apogee’s Advanced Stepped Gain mic pre uses the architecture that many discrete mic pres use, but use the latest in modern op-amp tech for the actual gain stages. These op-amps will generally perform BETTER than a discrete front end. There is no reason for us to use discrete transistors for our mic pres.
This is borne out by the fact that our mic pre specifications (gain range, noise level) are still superior than any other all-in-one interface out there.

How to use MiC+’s blend control

When MiC+ is plugged in and being used by an application as the microphone, the soft-key above the dial cycles through the 5 different monitoring blends.

When the left-most LED is illuminated white, this indicates full “direct’ monitoring signal. You’ll only hear what the microphone is picking up. No playback will be heard:

Continuing to press the soft-key again will cycle through the other four levels of blend. When the center LED is illuminated, you get a 50/50 equal blend of direct-monitor from the MiC+ signal, and playback:

The right-most LED illuminated white indicates full playback/software monitoring. No direct signal would be heard:

How do I redeem my Eventide Ensemble bundle?

For a limited time (July 10th 2018 thru January 10th 2019)
Customers who buy a new Apogee Ensemble or Element Series Thunderbolt audio interface from an
authorized Apogee dealer get a Discount Coupon good for a free six-month subscription to the Eventide Ensemble bundle (a $180 value).

To receive this promotion,

  1. Purchase a new Ensemble Thunderbolt or Element 24,46 or 88 from an authorized Apogee dealer
  2. Register the product on the Apogee website and opt-in to receive your license code via email
  3. Use the link in the email to redeem your code from Gobbler.com (Each unique license is embedded in the link within the email. You cannot redeem the plugins unless you click through this link in the email.)
  4. Login to register your Gobbler account and click on ‘Redeem’
  5. Download and installer the Gobbler client
  6. Use the Gobbler client to download, install and activate the plugins.

For additional questions about this Eventide Ensemble bundle, please visit Eventide’s FAQ’s.

 

Mac Audio Optimization Guide

When streaming audio through an interface connected to your Mac, there are many factors that can cause the audio to have artifacts such as pops or clicks, stutters, or dropouts as you play or record. Use this guide to optimize your Mac computer to reduce the chances of this from happening.
  • In Apple Menu > System Preferences > Energy Saver set Computer Sleep to Never. Make sure “Put hard disks to sleep when possible” is NOT checked.

  • In Apple Menu > System Preferences > Network and make sure to remove any unused Network Adapters.  For example remove “Bluetooth PAN” “Thunderbolt Bridge” “Firewire” et al.  Having a port that shares a Bus with your Audio Hardware here can limit its bandwidth.

  • In Apple Menu > System Preferences > Security & Privacy > Firewall make sure Firewall is Off.

  • In Apple Menu > System Preferences > Users & Groups > Admin Account > Login Items and remove any Startup items. None of these are crucial to your system so you can remove them all. Take a screenshot of the items if you’d like to restore them at a later time: https://support.apple.com/en-us/HT201361

  • In Applications > Utilities > Disk Utility select Macintosh HD and click First Aid (Repair Disk Permissions on older Macs). Repeat this for any other Hard Drives you have connected.

  • If you are using a USB Audio Interface, such as Duet, try all the USB ports as one may work better than another due to how the internal ports are hubbed.

  • Be sure you have tried another USB, Thunderbolt or Firewire Cable.

  • In System Preferences > Security & Privacy > Privacy Tab > Analytics (could say Diagnostics and Usage), un-check the boxes for Share Mac Analytics, Share with App Developers, and Share iCloud Analytics. You may also want to disable Locations services found in this same Privacy Tab to further reduce background network traffic.
After these steps please RESTART the Computer.

While you are recording:

  • Check that any Virus Scanners or Backup software (i.e. Hightail or Carbonite) that run in the background are disabled.  High background activity especially over the Network can cause glitches.

  • Close any unnecessary applications while recording (i.e. Skype or Browsers you are not actively using.)

  • Be sure that you record to a separate Hard Drive from your System/OS drive.