Apogee KnowledgeBase

Pro Tools doesn’t recognize my ONE after being disconnected

daniel — Thu, 06 Jun 2013 00:23:01 +0000

Symptom: If you disconnect your ONE while Pro Tools is open, Pro Tools might not properly recognize the unit once re-attached.

Solution: If your ONE is disconnected while using Pro Tools, you should save your Pro Tools session, quit and relaunch the application.

How to connect external mic preamps to Duet

brad — Sat, 27 Apr 2013 00:44:35 +0000

Connecting Microphones and Instruments to Duet

brad — Sat, 27 Apr 2013 00:42:39 +0000

Duet: How to use the low latency mixer

brad — Sat, 27 Apr 2013 00:40:05 +0000

Can I install the ONE for iPad/Mac firmware to my original ONE (first generation) for iPad compatibility?

Del — Wed, 17 Apr 2013 00:32:07 +0000

No, the original ONE is a Mac only product and is not supported with iPad, iPhone, or iPod Touch. The first generation ONE simply was not designed with the hardware needed to properly work with these iOS devices. At the time it were developed, the technology required was not available.

ONE for iPad & Mac was designed specifically for iOS and Mac connectivity. This required extensive circuit redesign and development to met these criteria:

iOS device charging – when using the power supply and not the battery power, ONE charges the iPad (or iOS device)
Direct digital connection meeting Apple’s MFi standards
Native software control with Apogee Maestro for iOS
Apogee sound quality without compromise – (This required adequate power)

Note: The first generation ONE can be adapted to connect via Camera kit to iOS devices but it does not offer the same professional performance and features customers should expect from a pro interface.

does not have the circuitry or connectors to go digitally into the iPad , charge it or run Maestro. The Apple USB camera adapter can be used to use Analog I/O

Symphony I/O: Connecting Synths and Keys without a D.I. or Mic Preamp

brad — Tue, 16 Apr 2013 23:32:25 +0000

Symphony I/O, AD/DA-16x and Rosetta series compatibility with Pro Tools HD 11

brad — Wed, 10 Apr 2013 23:37:44 +0000

With the latest firmware updates, Symphony I/O and any X-HD equipped Apogee interface (X-Series or Rosetta Series) emulate an Avid HD I/O interface. This provides connectivity to Avid’s HDX system and solidifies compatibility with the latest Pro Tools 11 software release.

Symphony 64 | ThunderBridge not recognizing Symphony I/O

brad — Wed, 03 Apr 2013 17:21:42 +0000

Symptom: Symphony I/O does not show up in Maestro or properly function when connected to Symphony 64 | ThunderBridge

Solution: There are a number of logical and easily correctable causes for this. Please examine the following steps:

Confirm that you have both the latest firmware and software installed.
Verify that the PC-32 cable is properly connected from the main port on the back of Symphony I/O to the first port on Symphony 64 | ThunderBridge.
Confirm that the Symphony I/O is set to “Symphony” AIM mode. To verify, push in and hold on the right-side front-panel encoder. This will bring you to the AIM selection menu. If its not already selected, scroll to Symphony and then push in on the right-side encoder to select and the unit will restart.
Make sure you have selected the correct “Source” setting in Audio MIDI Setup.

Open “Audio MIDI Setup” (Applications > Utilities > Audio MIDI Setup) and select Symphony64 on the left-side device column.
Go to the “Source” drop-down menu in the main part of the Audio MIDI Setup window and set it for the appropriate port selection. If you’re using only 1 Symphony I/O, set it for “PCI Card 1, Port 1 (Chs 1-32)”. If you’re using 2 SymI/O’s, set it for “PCI Card 1, Port 1-2 (Chs 1-64)”. After changing Source selection, quit Audio MIDI Setup and restart the computer.

What is the model of my Apogee device?

brad — Mon, 25 Mar 2013 20:15:30 +0000

Every Apogee product has a model code. In most cases, the model code is the same as the product name, however with products such as Duet, the model code will be slightly different or abbreviated depending on which version of the product you’re referring to. Below are these products and their corresponding model codes:

Duet (first generation, Firewire) = DUET
Duet 2 = DUET-USB
Duet for iPad/Mac = DUET-IOS-MAC
Breakout box accessory for Duet 2 = DBOB-USB
Breakout box accessory for Duet (Firewire) = DBOB-FW
Symphony I/O Chassis = SIOC*
Symphony I/O Module: 8-channel Mic Preamp = A8MP*
Symphony I/O Module: 2×6 Analog I/O + 8×8 Optical + AES I/O = A2X6*
Symphony I/O Module: 16×16 Analog I/O = A16X16*
Symphony I/O Module: 8×8 Analog I/O + 8×8 AES/Optical I/O = A8X8*
Symphony I/O Module: = 16 Analog OUT + 16 Optical IN = AO16*
Symphony I/O Module: 16 Analog IN + 16 Optical OUT = AI16*
Symphony I/O Module: 8 Analog I/O + 8 AES I/O = A8AE*
Symphony I/O Module: 8 Analog I/O + 8 Optical I/O = A8OP*
ONE (first generation, for Mac only) = ONE
ONE for iPad/Mac = ONE-IOS-MAC
Quartet = QUARTET or QUARTET-IOS-MAC
Symphony 32 PCI = SYM-PCI-E
Symphony 64 | ThunderBridge (Thunderbolt) = SYM64-TB
Symphony 64 PCIe = SYMPHONY 64

* Every Symphony I/O configuration is comprised of at least one chassis and 1 module. The model and serial numbers for each of these components will be different.

Where is the serial number on my Quartet?

brad — Mon, 25 Mar 2013 19:56:25 +0000

The serial number for Quartet can be found on the rear panel of the unit or on the box. The number will begin with A5N.