Symphony Release 5

Symphony64 Thunderbridge not showing up correctly after updating to macOS 10.12 Sierra

There is a known issue where the Symphony64 Thunderbridge would show up with the generic ‘Device’ label and wouldn’t work correctly after updating to macOS 10.12 Sierra.

This issue has been fixed in the latest Sierra-compatible Symphony software installer.

If you are updating to macOS 10.12 Sierra and use Symphony64 Thunderbridge, make sure to run the most current Symphony installer that is compatible with Sierra.

Connecting 2 Symphony I/Os to a Symphony 64 Thunderbridge or PCIe card

Before going through the setup steps, be sure to confirm that you have the matching software and firmware installed. Both units need to be on the firmware from the same installer release for them to sync properly. Connect both units to your Mac via USB (use a powered hub if your Mac has USB 3.0 ports), launch the Symphony I/O Firmware Updater from your Utilities folder and confirm that the firmware is up to date for each unit. Select ‘Symphony I/O 1‘ in the drop-down menu of the firmware updater app to check the 1st unit’s firmware versions. After confirming the firmware is up to date for the 1st unit, select ‘Symphony I/O 2‘ from the drop-down menu and confirm the firmware is up to date for the 2nd unit as well. When you’re finished, quit the firmware updater and follow the steps below.

 

To connect 2 Symphony I/Os to a Symphony64 Thunderbridge or PCIe card, follow the steps below in the exact order:

 

 

– Connect the Main Port of Unit A  to Port 1 (chs 1-32) of the Thunderbridge, using a PC-32 Symphony cable.

 

– Connect the Main Port of Unit B to Port 2 (chs 33-64) of the Thunderbridge, using a PC-32 Symphony cable.

 

– Use 2 BNC cables to connect the Loop Sync output of Unit A to the Loop Sync input of Unit B and the Loop Sync output of Unit B to the Loop Sync input of Unit A. Make sure you’re using the LOOP SYNC jacks and not the Word Clock jacks.

 

– On Unit A, press in and hold on the front-panel right-side encoder knob until you come to the Audio Mode menu. Scroll until it says ‘Symphony‘ and then push in on the encoder knob again to restart the unit in Symphony mode. Do this to Unit B as well.

 

– Launch Apogee Maestro2 from your Applications folder, go to the ‘System Setup‘ tab and make sure the  “USE LOOP SYNC” check-box is CHECKED. Quit Maestro.

 

– On your Mac, launch ‘Audio MIDI Setup’ (Applications> Utilities> ‘Audio MIDI Setup’). Make sure ‘Symphony64’ is highlighted on the left-side device column. On the right-side, set the ‘Source‘ to ‘Ports 1-2: Chs 1-64‘. Quit Audio MIDI Setup and restart the Mac.

 

– Once the Mac restarts, you need to wait until the units have finished configuring before launching Maestro or ANY other software. This can take a couple minutes. You’ll hear relays clicking back and forth and you’ll see the “!” icon on the front-panels appear and disappear. When this stops after a minute or so and both units are configured, Unit A should say ‘INT‘ and Unit B should say ‘LOOP‘.

 

– As soon as both units appear to be configured and Unit A says ‘INT‘ and Unit B says ‘LOOP‘, launch Maestro and confirm that both units show up as expected.

 

Using Legacy interfaces (AD16x, DA16x, Rosetta) with Symphony64 card or Thunderbridge

Click here to download the latest Symphony Installer package

 

To update

  1. If youʼre installing this release over a previously installed version of Symphony 64/Maestro 1, you should run the Symphony64 Uninstaller before updating to the current Symphony Release installer. If youʼre installing this release over a previously installed version of Symphony I/O software, you should run the Symphony Uninstaller included with the current Symphony Release installer package. If youʼve installed both versions, you should run both uninstallers.
  2. Double-click the Symphony System Software Installer and follow the instructions provided by the installation application.
  3. No firmware updates are required – the Symphony IO Firmware Updater is for Symphony I/O users only.
  4. You will be required to re-start your computer once installation is complete.

After updating – After updating, verify that the Symphony Source setting (found in the Maestro 2 > System Setup tab and Audio MIDI Setup) is set to the appropriate Port setting:

  • If interfaces are connected only to Port 1, set Source to Port 1 Chs 1-32.
  • If interfaces are connected to both Ports 1-2, set Source to Ports 1-2 chs 1-64.

New Features – Legacy interfaces

  • The “A” icon that previously appeared in the Apple Menu bar has been removed – Look in Maestro 2ʼs Toolbar System Status display for system information.
  • To distinguish between an AD16X and DA16X when the interface is set to Advanced routing mode or a Rosetta 800 and 200, the setting Device Type is provided in Maestro 2 (Device Settings tab). This ensures that audio paths displayed in the Input and Output Routing tabs correspond to the actual hardware I/O. If neither a 16X Series in Advanced routing nor a Rosetta is connected, the Device Type drop down is not displayed.

Known issues – Legacy DA16X Interface

  • When a single DA16X is connected in Advanced routing mode, it will initially appear as an AD16X. Simply choose DA16X under Maestro 2ʻs Device Settings > Device Type drop down menu for the interface to be correctly detected.
  • When using Symphony I/O and legacy interfaces together, Routing tabs may not display the proper number of inputs and outputs. To work around this issue, restart the computer.
  • The AD16X may initially be detected as a Rosetta 800. Workaround – restart the computer.

Using Legacy Apogee Interfaces with OS X Lion & Maestro 2

  • Note that at the current time, the use of only 1 Symphony 64 card is supported regardless of the interface connected.
  • When connecting legacy Apogee interfaces to a Symphony 64 PCIe card or Thunderbridge, ensure that the interfaces are connected in a supported hardware combination, as listed below. With a Symphony 64 PCIe card or Thunderbridge, itʼs possible to connect one supported combination to each port.
  • When connecting both Symphony I/Os and legacy Apogee interfaces to a Symphony 64 PCIe card or Thunderbridge, connect the Symphony I/O to Port 1 Channels 1-32 port and legacy interfaces (in a supported combination) to the Port 2 Channels 1-64 port.
  • Legacy Apogee interfaces donʼt include Loop clock functionality (as found on Symphony I/O). Thus, when legacy interfaces are connected to a Symphony 64 PCIe card or Thunderbridge, the “Use Loop Sync” checkbox does not appear and Loop sync functionality is defeated on the Symphony I/O. Use one of the clock configurations described on pages 6-7 of the Symphony 64 Userʼs Guide v1.1.

Legacy Interface Supported Combinations

See the Symphony 64 Userʼs Guide v1.1 for connection diagrams

1 to 4 Rosetta 800s
1 to 4 Rosetta 200s
1 AD16X (standard routing) 1 AD16X (advanced routing) 2 AD16X (standard routing) 2 AD16X (advanced routing)

1 DA16X (standard routing) 1 DA16X (advanced routing) 2 DA16X (standard routing) 2 DA16X (advanced routing)

1 AD16X (standard routing) + 1 DA16X (standard routing)
1 AD16X (standard) + 1 DA16X (standard) + 1 AD16X (standard) + 1 DA16X (standard) 1 AD16X (advanced routing) + 1 DA16X (advanced routing)

1 Rosetta 800 + 1 AD16X (standard routing) 1 Rosetta 800 + 1 AD16X (advanced routing) 1 Rosetta 800 + 1 DA16X (standard routing) 1 Rosetta 800 + 1 DA16X (advanced routing)

1 AD16X (standard routing) + 1 Rosetta 800 1 AD16X (advanced routing) + 1 Rosetta 800 1 DA16X (standard routing) + 1 Rosetta 800 1 DA16X (advanced routing) + 1 Rosetta 800

1 AD16X (standard routing) + 1 DA16X (standard routing) + 1 Rosetta 800

The Symphony I/O firmware update fails or gets stuck

Before attempting to update the Symphony I/O firmware, please follow the instructions in this link:

Updating Symphony I/O Firmware and Software

 

If the firmware update fails or stalls and never completes, quit the firmware updater app, power-cycle the Symphony I/O, and try the update again, using the following steps:

– Try connecting the Symphony I/O to a different USB hub

– Try connecting the Symphony I/O to an Apple keyboard

– Try connecting the Symphony I/O to a different USB port on your Mac

– Try the firmware update on a different Mac if you have access to one

 

You may have to try the firmware update several times before it gets through. It is not recommended to try downgrading back to the older firmware versions, as the issue with the update is not with the firmware, but with the updater app itself.

 

Is Symphony I/O compatible with Mac OS X Yosemite (10.10)?

Yes! Symphony I/O is fully compatible with Mac OS X Yosemite (10.10).  Please be sure to download and install the latest 10.10 compatible software package for Symphony from Apogee’s site.

 

Click to find the latest Symphony Software Installer

Symphony I/O Release 5 System Requirements

Symphony I/O Release 5 Requirements

 

 Click here to download Symphony I/O Release 5

Symphony Audio Interface Mode

Requirements to connect Symphony I/O to Apogee Symphony 64 or Mobile PCI cards:

  • Apogee Symphony 64 Thunderbridge or Symphony 64 PCIe card (sold separately)
  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • 2GB memory required, 4 GB recommended

 

Pro Tools HD Audio Interface Mode

A Symphony I/O based Pro Tools system consists of two independent computer connections: audio (to a Pro Tools HD PCI card) and software control (via USB to an Intel Mac running Maestro 2). In the case where PCI cards are installed in a PowerPC Mac or Windows computer, it’s possible to run Maestro from a separate Intel Mac, such as Mac Mini or MacBook.

Note:

Running Symphony I/O in Pro Tools HD mode on a PowerPC Mac requires an older firmware version. You can request this older firmware by emailing: betafeedback@apogeedigital.com. Only the 8×8, 16 Analog In/Digital Out, and 16 Digital In/Analog Out modules are compatible with versions of Pro Tools HD older than version 9. The 16×16 Analog In/Out and 2×6 modules are only compatible with Pro Tools HD versions 9 and above.

 

Requirements to connect Symphony I/O to Avid Pro Tools PCI Cards:

  • Avid Pro Tools HDX, HD Native or HD Core/Accel/Process card installed in a computer in accordance with the Pro Tools HD Compatibility Grids, available at www.avid.com
  • Pro Tools 8.1 (requires older Symphony I/O firmware), 9.0 or greater, 10.0 or greater, 11.0 or greater

Requirements to run Apogee Maestro software, to control Symphony I/O via USB:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac

USB Audio Interface Mode

 

Requirements to connect Symphony I/O as a USB audio interface:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac – 2GB memory required, 4 GB recommended

 

Standalone Audio Interface Mode

In Standalone audio interface mode, all audio connections are made using the standard analog and digital i/o found on the I/O Module(s). For software control, connects Symphony I/O’s USB port to a Mac.

 

Requirements to run Apogee Maestro software, to control Symphony I/O via USB:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac

Symphony I/O Firmware and Software Installer Release 5

 

Download Release 5 here.

 

16x and Rosetta series users, please consult the Legacy Interface Release Notes.

 

Who should update?

Users running or upgrading to OSX 10.10 Yosemite
New Users setting up their Symphony system for the first time
Users on 10.8.5 or 10.9.5 who would like the new Features and bug fixes
NOTE: Symphony Users who are currently running 10.8.4 or lower and don’t plan to update their OSX should not update to Release 5
New Features
Compatibility with Mac OS X Yosemite and Mavericks (10.10 and 10.9)
with continued support back to OSX 10.8.5
Up to 3 Selectable Speaker Sets can be toggled and controlled from Maestro
Command-click lets you enable multiple speaker sets at the same time
Dim functionality for Main Outputs and Headphone outputs
Sum To Mono functionality for Main Outputs and Headphone outputs
Various bug fixes

 

Before you update

  • Please note critical Maestro settings such as Trim levels before performing a firmware update.Parameters will be reset after installing new software.
  • Unplug headphones and mute speaker volume before updating firmware.

 

To update

 

After updating – After updating, verify the following settings;

  • Audio Interface Mode – press and hold the right hand encoder to verify that Symphony I/O is set to the desired audio interface mode.
  • If using the Symphony 64 card, verify that the Symphony Source setting (found in the Maestro 2 > System Setup tab and Audio MIDI Setup) is set to the appropriate Symphony 64 Port setting:

! ! If interfaces are connected only to Port 1, set Source to Port 1: 32ch.
! ! If interfaces are connected to both Ports 1-2, set Source to Port 1-2: 64ch.

  • Check that Output settings such as Speaker setting and level and headphone level and mute are set as expected.