Symphony I/O: Compatibility

HDX or HD Native is not showing up in Pro Tools HD Playback Engine

If you have an Apogee Symphony I/O or Symphony I/O MkII (or a Rosetta/16x with X-HD card) and you’re using it in Pro Tools HD mode with an HDX card, HD Native card, or HD Native Thunderbolt and you’re not able to see HDX/HD Native as a possible selection in the Pro Tools Playback Engine, there are a few things to check:

 

  • If you’re using a Symphony I/O (mkI or mkII), confirm it is properly connected to the HD card/box and that the unit is in ‘Pro Tools HD’ mode.
  • Confirm that you have installed the ‘HD Driver’ for the version of Pro Tools you’re using (this is a separate install from the Pro Tools software). The installer is included in a separate folder in the Pro Tools installer package.
  • If you are using a current (12.6 and above) version or Pro Tools HD, you will need a ‘Digilink IO’ license to use 3rd-party hardware with your system. Click here for more information.

Are Apogee products compatible with Pro Tools 12?

Yes!  The following products have been tested and are fully compatible with Pro Tools 12 (every version of 12):

  • JAM
  • JAM 96k
  • MiC
  • MiC 96k
  • Groove
  • GiO
  • ONE for Mac (old and new versions)
  • ONE for iPad & Mac
  • Duet FireWire
  • Duet 2
  • Duet for iPad & Mac
  • Quartet for iPad & Mac
  • Ensemble FireWire
  • Ensemble Thunderbolt
  • Symphony I/O (USB, Symphony, and Pro Tools HD modes)
  • Symphony I/O MkII (Thunderbolt and Pro Tools HD)
  • Symphony 64 PCIe
  • Symphony 64 | ThunderBridge
  • X-Symphony equipped X-Series and Rosetta Series Converters
  • X-HD equipped X-Series and Rosetta Series Converters

Can MkII i/o modules be used in the older Symphony I/O?

No. The newer MkII modules are only supported in the Symphony I/O MkII.

 

Supported i/o modules for Symphony I/O (original):

– 8×8 AES/OPT (original)
– 8×8 AES (original)
– 8×8 OPT (original)
– 16×16 Analog In/Out (original)
– 16 Analog In / 16 Digital Out
– 16 Digital In / 16 Analog Out
– 2×6
– MicPre

 

The only restriction for which i/o modules can be placed in the primary slot or the secondary slot is when using the MicPre module, you must have an 8×8 (original), 16×16 Analog In/Out (original), or 16 Analog In/16 Digital Out module in the primary slot and the MicPre module in the 2nd slot.

 

To see i/o module compatibility for the newer Symphony I/O MkII, click here.

 

 

Is Symphony Mobile still supported with current installers and Mac OS versions?

Unfortunately, Symphony Mobile is no longer supported with our latest Symphony System installers and current Mac OS versions.

The last Symphony Release Installer package that officially supported the Symphony Mobile card was Symphony Release 4.4.

This installer is compatible with the following Mac OS versions: 10.6.8, 10.7.5, and 10.8.5.  Anything after 10.8.5 is not supported.

 

Click here to download Symphony Release 4.4

Connecting 2 Symphony I/Os to a Symphony 64 Thunderbridge or PCIe card

Before going through the setup steps, be sure to confirm that you have the matching software and firmware installed. Both units need to be on the firmware from the same installer release for them to sync properly. Connect both units to your Mac via USB (use a powered hub if your Mac has USB 3.0 ports), launch the Symphony I/O Firmware Updater from your Utilities folder and confirm that the firmware is up to date for each unit. Select ‘Symphony I/O 1‘ in the drop-down menu of the firmware updater app to check the 1st unit’s firmware versions. After confirming the firmware is up to date for the 1st unit, select ‘Symphony I/O 2‘ from the drop-down menu and confirm the firmware is up to date for the 2nd unit as well. When you’re finished, quit the firmware updater and follow the steps below.

 

To connect 2 Symphony I/Os to a Symphony64 Thunderbridge or PCIe card, follow the steps below in the exact order:

 

 

– Connect the Main Port of Unit A  to Port 1 (chs 1-32) of the Thunderbridge, using a PC-32 Symphony cable.

 

– Connect the Main Port of Unit B to Port 2 (chs 33-64) of the Thunderbridge, using a PC-32 Symphony cable.

 

– Use 2 BNC cables to connect the Loop Sync output of Unit A to the Loop Sync input of Unit B and the Loop Sync output of Unit B to the Loop Sync input of Unit A. Make sure you’re using the LOOP SYNC jacks and not the Word Clock jacks.

 

– On Unit A, press in and hold on the front-panel right-side encoder knob until you come to the Audio Mode menu. Scroll until it says ‘Symphony‘ and then push in on the encoder knob again to restart the unit in Symphony mode. Do this to Unit B as well.

 

– Launch Apogee Maestro2 from your Applications folder, go to the ‘System Setup‘ tab and make sure the  “USE LOOP SYNC” check-box is CHECKED. Quit Maestro.

 

– On your Mac, launch ‘Audio MIDI Setup’ (Applications> Utilities> ‘Audio MIDI Setup’). Make sure ‘Symphony64’ is highlighted on the left-side device column. On the right-side, set the ‘Source‘ to ‘Ports 1-2: Chs 1-64‘. Quit Audio MIDI Setup and restart the Mac.

 

– Once the Mac restarts, you need to wait until the units have finished configuring before launching Maestro or ANY other software. This can take a couple minutes. You’ll hear relays clicking back and forth and you’ll see the “!” icon on the front-panels appear and disappear. When this stops after a minute or so and both units are configured, Unit A should say ‘INT‘ and Unit B should say ‘LOOP‘.

 

– As soon as both units appear to be configured and Unit A says ‘INT‘ and Unit B says ‘LOOP‘, launch Maestro and confirm that both units show up as expected.

 

No sound or lower level on Symphony I/O outputs 1/2- how to set outputs 1/2 for Line Level

If the first 2 analog outputs of Symphony I/O are too low in level or are muted, it is important to keep in mind that the first 2 analog outputs on Symphony I/O will default to -20dB and can be muted or dimmed, as many people use Symphony I/O as their monitor controller.

If you do not wish to use Symphony I/O as a monitor controller and want to set analog outputs 1/2 to Line Level like the rest of the analog outputs, follow the steps below.
There are a couple of ways to set them to line level like the rest of the outputs-

 

Using the front-panel encoders

 

Turn the left encoder knob until you see the speaker icon on the front-panel

Turn the right encoder knob to bring the output level up to 0dB

 
Using the Maestro’s output tab


Launch ‘Apogee Maestro 2’ from your Applications folder

Scroll all the way to the right

You will see 3 software encoder knobs- one for the Main Speaker outs and 2 for headphones

You can turn the Speaker output knob up to 0dB or click on the drop-down menu where it says ‘Stereo Out 1/2’ and select ‘Line’. This will set it for 0dB Line Level and disable monitor control so you don’t accidentally mute the main outs or turn them down.

Once you make this setting, it will be remembered until you change it again.

The Symphony I/O firmware update fails or gets stuck

Before attempting to update the Symphony I/O firmware, please follow the instructions in this link:

Updating Symphony I/O Firmware and Software

 

If the firmware update fails or stalls and never completes, quit the firmware updater app, power-cycle the Symphony I/O, and try the update again, using the following steps:

– Try connecting the Symphony I/O to a different USB hub

– Try connecting the Symphony I/O to an Apple keyboard

– Try connecting the Symphony I/O to a different USB port on your Mac

– Try the firmware update on a different Mac if you have access to one

 

You may have to try the firmware update several times before it gets through. It is not recommended to try downgrading back to the older firmware versions, as the issue with the update is not with the firmware, but with the updater app itself.

 

Is Symphony I/O compatible with Mac OS X Yosemite (10.10)?

Yes! Symphony I/O is fully compatible with Mac OS X Yosemite (10.10).  Please be sure to download and install the latest 10.10 compatible software package for Symphony from Apogee’s site.

 

Click to find the latest Symphony Software Installer

Does Symphony I/O work with versions of Pro Tools HD older than version 9?

Depending on what type of i/o modules your Symphony I/O has and what versions of firmware are loaded on it, it can work with older versions of Pro Tools HD, however we recommend using the latest Symphony I/O firmware along with version 8.1.1 or later of Pro Tools HD since the current Symphony I/O firmware is much more stable than the older versions.

If you need to use the older firmware for the Symphony I/O’s modules to emulate a Digi 192, then please read the information below carefully before requesting the older firmware from our Support department. This firmware is not available on our website.

 

The following i/o modules can be recognized as either a Digi 192 or an Avid HD I/O and can be used with versions of Pro Tools HD older than version 8.1.1 and all the way up to the current version:

– 8×8 Analog + AES I/O

– 8×8 Analog + Optical I/O

– 8×8 Analog + AES/Optical I/O

– 16 Analog Input + 16 Optical Output

– 16 Optical Input + 16 Optical Output

 

The following i/o modules can ONLY be recognized as an Avid HD I/O and can NOT be used with any version of Pro Tools HD earlier than version 8.1.1:

– 16×16 Analog In/Out

– 2×6

 

Symphony I/O doesn’t show up in Maestro and exclamation mark (!) icon stays on

If you’re having an issue getting your Symphony I/O to show up properly in Apogee Maestro and the exclamation mark (!) icon stays on the front-panel, there are a few troubleshooting steps to check, depending on what Audio Interface Mode you’re using.

 

USB Audio mode

1. Confirm that your firmware and software is up to date and that the versions match. Click here and follow these instructions.

2. Confirm that your Symphony I/O is in ‘USB Audio’ mode by pushing in and holding on the right-side front-panel encoder and scrolling through the different modes until you get to ‘USB Audio’ and then push in on the encoder again to restart the unit in ‘USB Audio’ mode.

3. Confirm that you’re using the Apogee USB cable that was included with the Symphony I/O. Unplug USB cable and then plug back in to a different port and restart your Mac.

4. Power-cycle Symphony I/O.

 

Symphony mode (Symphony 64 PCIe or Thunderbridge)

1. Confirm that your firmware and software is up to date and that the versions match. Click here and follow these instructions.

2. Confirm that your Symphony I/O is in ‘Symphony’ mode by pushing in and holding on the right-side front-panel encoder and scrolling through the different modes until you get to ‘Symphony’ and then push in on the encoder again to restart the unit in ‘Symphony’ mode.

3. Launch Audio MIDI Setup (Applications> Utilities> Audio MIDI Setup). We recommend using Audio MIDI Setup instead of System Preferences Sound. Make sure that ‘Symphony64′ (PCIe or Thunderbridge) is selected in the left-side column. In the ‘Source’ menu on the right, choose the appropriate port selection depending on how many Symphony I/Os you have. If you have 1 unit, choose ‘Port 1: 32ch’… if you have 2 units, choose ‘Ports 1-2: 64Chs’. Quit Audio MIDI Setup and restart the computer.

4. If you’ve gone through the above steps and the exclamation mark (!) icon still remains on the front-panel, there is a chance that the PC-32 port on either the Symphony I/O and/or the Symphony 64 PCIe/Thunderbridge isn’t making a complete connection and needs to be cleaned with rubbing alcohol. Follow these instructions:

Disconnect the PC-32 cable (‘Symphony’ or ‘Digi-Link’ cable) and apply some rubbing alcohol (isopropyl) to the pins on the inside of the PC-32 cable’s connector end. Make sure to apply the alcohol to the top and bottom of the pins on the connector. Now plug in and unplug the cable to the ‘Main’ port of the Symphony I/O. Do this about 20 times, so the port gets clean. Now repeat this with the Main port on the Symphony 64 PCIe or Thunderbridge. After each port has been cleaned, reconnect the PC-32 cable, power-cycle the Symphony I/O, and restart your Mac.