Symphony I/O

I’m experiencing glitchy sound and audio dropouts on my Mac

When streaming audio through an interface connected to your Mac, there are many factors that can cause the audio to have artifacts such as pops or clicks, stutters, or dropouts as you play or record. Use this guide to optimize your Mac computer to reduce the chances of this from happening.
  • In Apple Menu > System Preferences > Energy Saver set Computer Sleep to Never. Make sure “Put hard disks to sleep when possible” is NOT checked.

  • In Apple Menu > System Preferences > Network and make sure to remove any unused Network Adapters.  For example remove “Bluetooth PAN” “Thunderbolt Bridge” “Firewire” et al.  Having a port that shares a Bus with your Audio Hardware here can limit its bandwidth.

  • In Apple Menu > System Preferences > Security & Privacy > Firewall make sure Firewall is Off.

  • In Apple Menu > System Preferences > Users & Groups > Admin Account > Login Items and remove any Startup items.

  • In Applications > Utilities > Disk Utility select Macintosh HD and click Repair Disk Permissions. Repeat this for any other Hard Drives you have connected.

  • If you are using a USB Audio Interface, such as Duet, try all the USB ports as one may work better than another due to how the internal ports are hubbed.

  • Be sure you have tried another USB, Thunderbolt or Firewire Cable.

After these steps please RESTART the Computer.

While you are recording:

  • Check that any Virus Scanners or Backup software (i.e. Hightail or Carbonite) that run in the background are disabled.  High background activity especially over the Network can cause glitches.

  • Close any unnecessary applications while recording (i.e. Skype or Browsers you are not actively using.)

  • Be sure that you record to a separate Hard Drive from your System/OS drive.

How to set the Symphony I/O to auto power on

To configure Symphony I/O to power on as soon as AC power is present on the rear panel AC input, follow these steps. Auto Power is useful in circumstances where an external power switch is used to power on multiple devices, such as a rack of Symphony I/Os with a master power switch.

1. Disconnect Symphony I/O’s AC input.

2. Remove the top cover as described in Installing I/O modules.

3. Place a jumper across pins J18 (whose location is indicated below).

4. Replace the top cover before applying AC power.

5. The front panel power switch remains operational.

 

HDX or HD Native is not showing up in Pro Tools HD Playback Engine

If you have an Apogee Symphony I/O or Symphony I/O MkII (or a Rosetta/16x with X-HD card) and you’re using it in Pro Tools HD mode with an HDX card, HD Native card, or HD Native Thunderbolt and you’re not able to see HDX/HD Native as a possible selection in the Pro Tools Playback Engine, there are a few things to check:

 

  • If you’re using a Symphony I/O (mkI or mkII), confirm it is properly connected to the HD card/box and that the unit is in ‘Pro Tools HD’ mode.
  • Confirm that you have installed the ‘HD Driver’ for the version of Pro Tools you’re using (this is a separate install from the Pro Tools software). The installer is included in a separate folder in the Pro Tools installer package.
  • If you are using a current (12.6 and above) version or Pro Tools HD, you will need a ‘Digilink IO’ license to use 3rd-party hardware with your system. Click here for more information.

Symphony64 Thunderbridge not showing up correctly after updating to macOS 10.12 Sierra

There is a known issue where the Symphony64 Thunderbridge would show up with the generic ‘Device’ label and wouldn’t work correctly after updating to macOS 10.12 Sierra.

This issue has been fixed in the latest Sierra-compatible Symphony software installer.

If you are updating to macOS 10.12 Sierra and use Symphony64 Thunderbridge, make sure to run the most current Symphony installer that is compatible with Sierra.

Are Apogee products compatible with Pro Tools 12?

Yes!  The following products have been tested and are fully compatible with Pro Tools 12 (every version of 12):

  • JAM
  • JAM 96k
  • MiC
  • MiC 96k
  • Groove
  • GiO
  • ONE for Mac (old and new versions)
  • ONE for iPad & Mac
  • Duet FireWire
  • Duet 2
  • Duet for iPad & Mac
  • Quartet for iPad & Mac
  • Ensemble FireWire
  • Ensemble Thunderbolt
  • Symphony I/O (USB, Symphony, and Pro Tools HD modes)
  • Symphony I/O MkII (Thunderbolt and Pro Tools HD)
  • Symphony 64 PCIe
  • Symphony 64 | ThunderBridge
  • X-Symphony equipped X-Series and Rosetta Series Converters
  • X-HD equipped X-Series and Rosetta Series Converters

Is it ok to leave my Apogee device plugged in and connected to Mac?

Yes, it is perfectly fine for any of our devices to remain plugged in and connected to your Mac (or iOS device). There is no harm in the device remaining powered up while you’re not using it.

Signal not showing up where it’s supposed to and routing incorrect in Pro Tools

If your signal isn’t showing up correctly in Pro Tools, coming out of Pro Tools to the desired outputs, or if the routing isn’t showing up as expected, there are a few things to check. Look below for the section that applies to the Apogee product you’re using:

 

JAM, JAM 96k, MiC, MiC 96k, Groove

  • Confirm that the device you’re using is selected as the ‘Playback Engine’ in Pro Tools by going to the the ‘Setup’ dropdown menu in Pro Tools and selecting ‘Playback Engine’. Make sure your Apogee device is selected in the ‘Playback Engine’ dropdown menu at the top of the window. If you are using JAM or MiC, you will first need to create a ‘Pro Tools Aggregate I/O’ and then you will select ‘Pro Tools Aggregate I/O’ as your ‘Playback Engine’. Click here for setting up JAM for Pro Tools.  Click here for setting up MiC for Pro Tools.
  • You may need to reset the I/O paths in Pro Tools. This is a very common thing. Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’. Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard.  After you’ve deleted them, click the ‘Default’ button in the lower part of the screen. Follow the same steps for each tab in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.

 

ONE (every model), GiO, Duet (every model), Quartet, Ensemble (every model)

  • Confirm that you are using the correct inputs/outputs on your device. Click here for instructions on how to setup ONE.  Click here for instructions on how to setup Duet.  Click here for instructions on how to setup Quartet.
  • Confirm that the device you’re using is selected as the ‘Playback Engine’ in Pro Tools by going to the the ‘Setup’ dropdown menu in Pro Tools and selecting ‘Playback Engine’. Make sure your Apogee device is selected in the ‘Playback Engine’ dropdown menu at the top of the window.
  • Launch ‘Apogee Maestro’ and click the ‘Reset Routing’ button in both the ‘Input Routing’ and ‘Output Routing’ tabs. If you’re using an Avid Duet or Avid Quartet, you will use ‘Pro Tools I/O Control’ app instead of Maestro. Click here if you need to download the Pro Tools I/O Control app for Avid Duet or Quartet.
  • You may need to reset the I/O paths in Pro Tools. This is a very common thing. Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’. Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard.  After you’ve deleted them, click the ‘Default’ button in the lower part of the screen. Follow the same steps for each tab in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.

Symphony I/O, Symphony I/O MkII, AD16x, DA16x, Rosetta 200, Rosetta 800

 

 

Can MkII i/o modules be used in the older Symphony I/O?

No. The newer MkII modules are only supported in the Symphony I/O MkII.

 

Supported i/o modules for Symphony I/O (original):

– 8×8 AES/OPT (original)
– 8×8 AES (original)
– 8×8 OPT (original)
– 16×16 Analog In/Out (original)
– 16 Analog In / 16 Digital Out
– 16 Digital In / 16 Analog Out
– 2×6
– MicPre

 

The only restriction for which i/o modules can be placed in the primary slot or the secondary slot is when using the MicPre module, you must have an 8×8 (original), 16×16 Analog In/Out (original), or 16 Analog In/16 Digital Out module in the primary slot and the MicPre module in the 2nd slot.

 

To see i/o module compatibility for the newer Symphony I/O MkII, click here.

 

 

Setting up and configuring Symphony I/O for Pro Tools HD

A Symphony I/O in Pro Tools HD mode is compatible with the following:

  • HDX
  • HD Native PCIe
  • HD Native Thunderbolt
  • HD Core/Accel/Process PCIe

 

For the rest of the instructions, we will refer to whichever HD card(s) or HD Native Thunderbolt box you’re using as “the HD card”.

 

1.  Confirm that you have Pro Tools HD v8.1.1 or higher installed on your Mac or PC, along with the applicable HD driver (a separate install) and a connected iLok with HD license.

 

2.  If you’re using more than one Symphony I/O, make sure the unit that’s going to be connected to Port 1 has two I/O modules installed, as explained in greater detail here.

 

3.  Power up the Symphony I/O and make sure it’s in ‘Pro Tools HD’ mode by pushing in and holding on the right-side front-panel encoder and scrolling through the different modes until you get to ‘Pro Tools HD’ and then push in on the encoder again to restart the unit in ‘Pro Tools HD’ mode.

 

4.  You can not daisy-chain Symphony I/Os off of Avid interfaces or other Symphony I/Os. Since the Symphony I/O can contain 32 channels of I/O in one unit, it needs a dedicated port on the HD card. Connect the first Symphony I/O to Port 1 of the HD card (if you’re using an Avid or Digi interface and you already have it connected to Port 1, you can connect the Symphony to Port 2 of the HD card). Connect any additional Symphony I/Os to the next port on the HD card(s). Keep in mind that each Symphony I/O will need its own port on any HD card.

 

5.  If you are using only one Symphony I/O and no other Avid or Digi interfaces, you can skip to the next step. If you’re using multiple interfaces, you will need to connect them all via Loop Sync, using BNC cables. Connect the Loop Sync output of the 1st interface to the Loop Sync input of the 2nd interface.  Connect the Loop Sync output of the 2nd interface to the Loop Sync input of the 3rd interface and so on.  Once you come to the last interface in the chain, send its Loop Sync output to the Loop Sync input of the 1st interface.  If you’re using a Digi Sync I/O or an Avid Sync HD, you would do the same thing, except you would treat the Sync I/O  or Sync HD as the 1st interface and start by sending its Loop Sync output to the Loop Sync input of the 2nd unit and so on until you bring the Loop Sync output of the last unit in the chain to the Loop Sync input of the Sync I/O or Sync HD. Your Sync I/O or Sync HD must be connected to your HD card using the serial cable that was included with it to use it.

 

6.  Make sure all Symphony I/Os and any other HD interfaces are connected properly and powered up and then launch Pro Tools HD.

 

7.  After Pro Tools HD has launched, click on the ‘Setup’ menu in Pro Tools and select ‘Playback Engine’. Confirm that HD, HDX, or HD Native is selected as the ‘Current Engine’.  If it’s not, select it and click ‘OK’.  If it wasn’t already selected in the Playback Engine and you had to select it, you will need to quit/relaunch Pro Tools after doing so.

 

8.  Click on the ‘Setup’ menu in Pro Tools and select ‘Hardware’.  Confirm that the expected interfaces show up in the correct order under the ‘Peripherals’ column in the upper left-side corner.  Keep in mind that each I/O module in a Symphony I/O will show up as one Avid HD I/O.  Once you have verified this, click ‘OK’ to exit.

 

9.  If you are not using a Sync I/O or Sync HD, you can skip to the next step.  If you are using a Sync I/O or Sync HD, click on the ‘Setup’ menu in Pro Tools and select ‘Peripherals’ and go to the ‘Synchronization’ tab.  Under ‘Synchronization Device’, select ‘Enable Sync HD’.

 

10.  Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’.

 

11.  Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard.  After you’ve deleted them, click the ‘Default’ button in the lower part of the screen and confirm that the “Compensate for delays…” checkbox is checked. Follow the same steps for the input, output, bus, and insert tabs in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.

 

12.  You are now ready to use Symphony I/O with Pro Tools HD.

*  Keep in mind that the first 2 analog outputs of Symphony I/O will default to a -20dB level for using the Symphony I/O as a monitor controller. If you are using an external monitor controller and would like all of the Symphony I/O’s outputs to be at 0dB line level, first make sure your external monitor controller is turned down all the way.   There are 2 ways to set the main first 2 analog outputs to 0dB Line Level:  you can raise or lower the level of outputs 1-2 from the front-panel by using the left-side knob to set the control for speaker (the speaker icon will be visible) and then using the right-side knob to raise the level to 0dB (make sure you’re not setting the headphones to 0dB) or from launching ‘Apogee Maestro’ from your Applications folder, going to the ‘Output’ tab, scrolling all the way to the right until you see the Main Output control knob (with the speaker icon), and clicking on the drop-down menu and changing the selection to ‘Line’.

*  If you would like to change the headphone routing on the Symphony I/O, you will need to launch ‘Apogee Maestro’ from your Applications folder and go to the ‘Output’ tab. Scroll all the way to the right until you see the 2 headphone level knobs.  Click on the drop-down menus next to them and you will see a list of all the available outputs you can send to the headphones.

 

 

How does the routing for the Symphony I/O 2×6 I/O module show up in Pro Tools HD?

When using a 2×6 i/o module in a Symphony I/O (MkI or MkII), the 2×6 i/o module shows up as a 16ch Avid HD I/O in Pro Tools HD. Here is how the I/O corresponds with the ProTools I/O (Note that PT inputs 3 through 6 are nothing. This is so all the input and output channel numbers line up with each other when using hardware inserts):

 

Pro Tools Inputs 1-2             Line Inputs 1-2
Pro Tools Inputs 3-4             N.A.
Pro Tools Inputs 5-6             N.A.
Pro Tools Inputs 7-8             AES Inputs 1-2
Pro Tools Inputs 9-16           Optical Inputs 1-8

Pro Tools Outputs 1-6          Line Outputs 1-6
Pro Tools Outputs 7-8          AES Outputs 1-2
Pro Tools Outputs 9-16        Optical Outputs 1-8