Symphony I/O Mk II: General

SoundGrid FAQ for Symphony I/O Mk II when equipped with Waves SoundGrid option card

Q: Which Symphony I/O Modules may be installed in the Symphony I/O MkII SoundGrid?
A: The 8×8 MkII, 16×16 MkII, and 8 Mic Pre IO Modules may be installed. The 2x6SE, as well as previously released MkI IO Modules, are not currently compatible with Symphony I/O MkII SoundGrid.

Q: Can the Pro Tools HD Option card or Thunderbolt card be installed in a Symphony I/O MkII SoundGrid?
A: No. Because the Symphony I/O Mk II Soundgrid requires different internal firmware to communicate with Waves software and drivers, the Symphony I/O MkII SoundGrid only works with the Waves SoundGrid option card. The Pro Tools HD and Thunderbolt cards aren’t supported.

Q: What Ethernet cables are required when connecting SoundGrid system elements like Symphony I/O MkII SoundGrid?
A: You must use Cat 5e  ( not 5 ) STP,  6 STP , or 7 STP Ethernet cables.
https://www.waves.com/support/ethernet-cables-for-soundgrid-systems

Q: What is the maximum length between the various SoundGrid system elements and a network switch?

A: 

Q: What ethernet switches can I use for a multiple unit, server, or computer configuration?
A: There are 3 Waves-approved ethernet switches:
– Netgear JGS516 V2 16-port switch
– Netgear GS108 V4 8-port Switch
– DiGiGrid S
An updated list of switches is maintained at:
https://www.waves.com/hardware/soundgrid-switches#sort:path~type~order=.default-order~number~asc|views:view=grid-view|paging:currentPage=0|paging:number=20

Q: What is the maximum number of channels supported in a SoundGrid system?
A: The SoundGrid host computer (the main computer that SoundGrid Studio is running on) is capable of sending and receiving up to 128 channels of audio at any supported sample rate. When routing audio between devices, up to 512 channels are supported on a 1 Gb network. For example,  it’s possible to route 128 channels of your DAW out to 4 destinations simultaneously – for example, 128 audio interface channels, a backup recording, a broadcast truck and a second control room.

Q: What sample rates are supported by the SoundGrid system?
A: Supported sample rates are 44.1, 48, 88.2 and 96kHz. Varispeed sample rates are not supported.

Q: How do I sync transport between DAWs in a SoundGrid system?
A: Please consult the following document to learn about network sync using OS X Core MIDI.
https://www.waves.com/1lib/pdf/soundgrid/sync-transport-in-soundgrid-network.pdf
If you’re using a Windows computer, we suggest using rtpMIDI, an application that’s freely available online and closely duplicates OS X Core MIDI Network functionality.

Q: Can I use an Apple USB C to USB A adapter to connect an Apple USB A Ethernet adapter to a new MacBook Touchbar ?
A: From our experience the USB A adapters cause multiple units to periodically go off line, we suggest just using a USB C Ethernet adapter or a USB C to Thunderbolt, to Ethernet configuration.

Q: After installing the Symphony I/O Waves driver and restarting the unit shows up red / offline in SoundGrid Studio even after rescanning.
A: Reset the Symphony from its front panel in the configuration page and restart the computer

Q: The Symphony I/O is not showing up in SoundGrid studio
A: Check that all Ethernet cables are clicked into their sockets, Ensure the Ethernet cables are Cat 5e STP or 6 or 7  standard cables. , Cat 5 is not supported just 5e. Reset the Symphony from its front panel in the configuration page and restart the computer

Q: Where can the Users Guide / Manual be found after installation?
A:  On the Mac it is installed at :  Applications / Waves / SoundGrid / Documents ,   on the PC it is at :  C Drive / Program Files ( X86) /  Waves  / SoundGrid /  Documents
it can also be found online on the Apogee Support page

Q: If using a Waves server , in what order should I power on the system ?
A: Power on the server and wait a few seconds, verify Blue front LED, then power on the Symphony I/O and let it boot to the main screen, then finally power up the Computer

Q: The Waves server does not show up in the Inventory
A: Try rescanning, or connecting manually via a drop down in the Server Inventory slots. If that fails try restarting the Computer and launching Studio again.

Do Apogee Thunderbolt products (Element, Ensemble Thunderbolt, Symphony I/O MkII, Thunderbridge) work with the 2016 MacBook Pro?

Question:

Do Apogee’s Thunderbolt products (Element 24, Element 46, Element 88, Ensemble Thunderbolt, Symphony I/O MkII Thunderbolt, and Symphony 64 Thunderbridge) work with the 2016 MacBook Pro?

 

Answer:

Yes. The 2016 MacBook Pro with Touch Bar, shown here, includes Thunderbolt 3 ports. You will need to use an Apple Thunderbolt 3 to Thunderbolt 2 adapter to connect a current Apogee Thunderbolt device. As discussed in this post, you can NOT connect Apogee Thunderbolt devices to the 2015 and 2016 12″ MacBook because it only has USB-C and does not support Thunderbolt. It should be noted that Thunderbolt 3 ports look exactly like USB-C ports and their cables also look similar. This can get a little confusing, so here are a few basic rules to help clear up any questions about connectivity:

  • USB-C and Thunderbolt 3 have the same-size port and the same-size connector for their cables. Since USB-C and Thunderbolt 3 ports look exactly the same, you will need to make sure your Mac has Thunderbolt 3 capabilities before using it with an Apogee Thunderbolt device and an Apple Thunderbolt 3 to Thunderbolt 2 adapter.
  • A Mac with Thunderbolt 3 ports, such as the 2016 MacBook Pro with Touch Bar, can use it’s Thunderbolt 3 ports to connect to any Thunderbolt 3 device, USB-C device, and Thunderbolt 2 or Thunderbolt 1 device if you use the Apple Thunderbolt 3 to Thunderbolt 2 adapter.
  • A Mac with only USB-C ports, such as the 2015 and 2016 12″ MacBook, can NOT connect to any Thunderbolt device, even when using adapters. It can connect to USB-C devices and other types of USB devices, using the proper adapters.

 

Click here for more information on the differences between USB-C ports and Thunderbolt 3 ports.

 

 

 

 

Do Apogee Thunderbolt products (Element, Ensemble Thunderbolt, Symphony I/O MkII, Thunderbridge) work with the latest 12″ MacBook?

Question:

Do Apogee’s Thunderbolt products (Element 24, Element 46, Element 88, Ensemble Thunderbolt, Symphony I/O MkII Thunderbolt, and Symphony 64 Thunderbridge) work with the 2015 and 2016 12″ MacBook?

 

Answer:

No. The 2015 and 2016 12″ MacBook, shown here, do not include a Thunderbolt port. They only have a USB-C port. The Thunderbolt 3 to Thunderbolt 2 adapters will not work with these MacBooks, despite using the same-size connectors. Apogee Thunderbolt devices will work with the 2016 MacBook Pro with Touch Bar, as discussed in this post. It should be noted that Thunderbolt 3 ports look exactly like USB-C ports and their cables also look similar. This can get a little confusing, so here are a few basic rules to help clear up any questions about connectivity:

  • USB-C and Thunderbolt 3 have the same-size port and the same-size connector for their cables. Since USB-C and Thunderbolt 3 ports look exactly the same, you will need to make sure your Mac has Thunderbolt 3 capabilities before using it with an Apogee Thunderbolt device and an Apple Thunderbolt 3 to Thunderbolt 2 adapter.
  • A Mac with Thunderbolt 3 ports, such as the 2016 MacBook Pro with Touch Bar, can use it’s Thunderbolt 3 ports to connect to any Thunderbolt 3 device, USB-C device, and Thunderbolt 2 or Thunderbolt 1 device if you use the Apple Thunderbolt 3 to Thunderbolt 2 adapter.
  • A Mac with only USB-C ports, such as the 2015 and 2016 12″ MacBook, can NOT connect to any Thunderbolt device, even when using adapters. It can connect to USB-C devices and other types of USB devices, using the proper adapters.

 

Click here for more information on the differences between USB-C ports and Thunderbolt 3 ports.

 

 

 

 

Is it ok to leave my Apogee device plugged in and connected to Mac?

Yes, it is perfectly fine for any of our devices to remain plugged in and connected to your Mac (or iOS device). There is no harm in the device remaining powered up while you’re not using it.

How to set the Symphony I/O MkII for Auto-Power On

  • Power down the Symphony I/O MkII.
  • Disconnect Thunderbolt cable and power cable from Symphony I/O MkII.
  • Unscrew the top lid from the Symphony I/O MkII chassis.
  • Once the lid is off, look down at the Main Digital board (the board on the left).
  • In the lower right-side corner of the Main Digital board, near where the orange ribbon cables connect the front-panel display to the Main Digital board and the gray ribbon cables connect the i/o modules to the Main Digital board, you will see jumper J18 with the words ‘Auto Power On’.  Move the jumper over to the right so it is covering pins 2 and 3.

Screen Shot 2016-04-14 at 3.39.51 PM

 

 

 

 

 

 

 

 

 

 

  • Put the top lid back on the chassis and now the Symphony I/O MkII is set for Auto-Power On.

 

 

 

 

 

 

What is the USB/Aux port on the back of the Symphony I/O MkII HD Option card for?

The USB port on the back of the Symphony I/O MkII Pro Tools HD Option card is only for updating firmware (which you may never need to do). It is not used for audio or any other kind of connection and you do not need to have a USB cable connected to it, except in the rare case that firmware might need to be updated.

How do I find the firmware versions for my Symphony I/O MkII?

Go to the ‘Setup’ page on the touchscreen by tapping on the icon that looks like a gear at the bottom right-hand corner of the touchscreen. Once you’re on the ‘Setup’ page, tap the ‘About’ tab.  All the firmware versions for the Main board, I/O modules, and any Option card you may have installed will be displayed in this tab.

To find out if you need to update firmware, power up the unit and connect it via Thunderbolt to a Mac with Symphony I/O MkII software already installed. A firmware mismatch dialog that directs you to the firmware updater app will appear if you need to update your firmware.

Note: A Symphony I/O MkII that has a Pro Tools HD Option card installed in it can only update firmware via the USB port on the back of the HD Option card.

 

 

What are the dimensions/measurements of the Symphony I/O MkII?

Symphony I/O Mk II Dimensions:

•    Inches: 17.75 (19 with Rack Ears) x 11.5 x 3.5
•    Centimeters: 45 (48.26 with Rack Ears) x 29.2 x 8.9

 

Packaging Dimensions:

Symphony I/O MkII Chassis Box

•    Inches: 22.875 x 17.75 x 9.25
•    Centimeters: 58.1 x 45.1 x 23.5

I/O Module Box

•    Inches: 13.75 x 12.25 x 3.25
•    Centimeters: 34.9 x 31.1 x 8.3

 

 

 

 

Do I need to install Apogee software to use Symphony I/O MkII with Pro Tools HD?

A Symphony I/O MkII with a Pro Tools HD Option card installed requires no Apogee software to use it as an HD interface with Pro Tools HD. All of the Symphony’s parameters can be adjusted from the front-panel touchscreen and things like routing, sample-rate, and clock source are adjusted from Pro Tools HD software.

If you’re using the Symphony I/O MkII as a Thunderbolt interface, you will need to make sure the Symphony I/O MkII software is installed and the firmware is up to date.

How to reset the Symphony I/O MkII

To reset while powering on unit:

Press and hold on the ‘Control’ knob while powering on the Symphony I/O MkII. Continue to hold down the ‘Control’ knob until the startup screen finishes.

 

To reset while unit is already powered on:

Go to the ‘Setup’ page on the touchscreen by tapping on the icon that looks like a gear at the bottom right-hand corner of the touchscreen.  Once you’re on the ‘Setup’ page, tap on the ‘Configuration’ tab.  Tap the ‘Reset Unit’ button in the lower left-hand corner of the screen.  Tap ‘Yes’ in the dialog that asks if you’re sure you want to reset.