Symphony 64 | ThunderBridge: Setup

Why are the input and output level/volume popup indicators not showing up?

Several Apogee products have pop-up level indicator graphics that will appear on the desktop of your Mac when the input and output levels are adjusted from the device or from the Mac’s keyboard volume buttons.

 

If the pop-ups aren’t appearing, there are a few things to check:

Launch ‘Apogee Maestro 2’ from your Applications folder, click on the ‘Apogee Maestro 2’ drop-down desktop menu and select ‘Preferences’. Confirm that the ‘Display pop-ups’ checkbox is checked. If you don’t see this option, then pop-ups aren’t available for the product you’re using.

 

If you’ve confirmed that the ‘Display pop-ups’ checkbox is checked and you’re still not getting the pop-ups, try the following:

 

– Unplug/replug your Apogee device

– Restart your Mac

– Launch ‘Activity Monitor’ (Applications> Utilities> ‘Activity Monitor’), click the ‘View’ drop-down desktop menu and select ‘All Processes’. Type ‘apogeepopup’ in the searchbar in the upper right-side corner of Activity Monitor. Once you see ‘ApogeePopup’ displayed in the list, highlight it and force-quit the process by clicking the ‘X’ button in the upper left-side corner of Activity Monitor. Wait a few seconds and you should see the popups again after adjusting input/output level.

 

*Note for Duet Firewire and Ensemble Firewire customers*

There was a known issue with pop-ups not working for Duet Firewire and Ensemble Firewire when using any version of Mac OS 10.8. It is recommended that you use either a version of Mac OS earlier than 10.8 or later than 10.9.

 

 

Connecting 2 Symphony I/Os to a Symphony 64 Thunderbridge or PCIe card

Before going through the setup steps, be sure to confirm that you have the matching software and firmware installed. Both units need to be on the firmware from the same installer release for them to sync properly. Connect both units to your Mac via USB (use a powered hub if your Mac has USB 3.0 ports), launch the Symphony I/O Firmware Updater from your Utilities folder and confirm that the firmware is up to date for each unit. Select ‘Symphony I/O 1‘ in the drop-down menu of the firmware updater app to check the 1st unit’s firmware versions. After confirming the firmware is up to date for the 1st unit, select ‘Symphony I/O 2‘ from the drop-down menu and confirm the firmware is up to date for the 2nd unit as well. When you’re finished, quit the firmware updater and follow the steps below.

 

To connect 2 Symphony I/Os to a Symphony64 Thunderbridge or PCIe card, follow the steps below in the exact order:

 

 

– Connect the Main Port of Unit A  to Port 1 (chs 1-32) of the Thunderbridge, using a PC-32 Symphony cable.

 

– Connect the Main Port of Unit B to Port 2 (chs 33-64) of the Thunderbridge, using a PC-32 Symphony cable.

 

– Use 2 BNC cables to connect the Loop Sync output of Unit A to the Loop Sync input of Unit B and the Loop Sync output of Unit B to the Loop Sync input of Unit A. Make sure you’re using the LOOP SYNC jacks and not the Word Clock jacks.

 

– On Unit A, press in and hold on the front-panel right-side encoder knob until you come to the Audio Mode menu. Scroll until it says ‘Symphony‘ and then push in on the encoder knob again to restart the unit in Symphony mode. Do this to Unit B as well.

 

– Launch Apogee Maestro2 from your Applications folder, go to the ‘System Setup‘ tab and make sure the  “USE LOOP SYNC” check-box is CHECKED. Quit Maestro.

 

– On your Mac, launch ‘Audio MIDI Setup’ (Applications> Utilities> ‘Audio MIDI Setup’). Make sure ‘Symphony64’ is highlighted on the left-side device column. On the right-side, set the ‘Source‘ to ‘Ports 1-2: Chs 1-64‘. Quit Audio MIDI Setup and restart the Mac.

 

– Once the Mac restarts, you need to wait until the units have finished configuring before launching Maestro or ANY other software. This can take a couple minutes. You’ll hear relays clicking back and forth and you’ll see the “!” icon on the front-panels appear and disappear. When this stops after a minute or so and both units are configured, Unit A should say ‘INT‘ and Unit B should say ‘LOOP‘.

 

– As soon as both units appear to be configured and Unit A says ‘INT‘ and Unit B says ‘LOOP‘, launch Maestro and confirm that both units show up as expected.

 

Using Legacy interfaces (AD16x, DA16x, Rosetta) with Symphony64 card or Thunderbridge

Click here to download the latest Symphony Installer package

 

To update

  1. If youʼre installing this release over a previously installed version of Symphony 64/Maestro 1, you should run the Symphony64 Uninstaller before updating to the current Symphony Release installer. If youʼre installing this release over a previously installed version of Symphony I/O software, you should run the Symphony Uninstaller included with the current Symphony Release installer package. If youʼve installed both versions, you should run both uninstallers.
  2. Double-click the Symphony System Software Installer and follow the instructions provided by the installation application.
  3. No firmware updates are required – the Symphony IO Firmware Updater is for Symphony I/O users only.
  4. You will be required to re-start your computer once installation is complete.

After updating – After updating, verify that the Symphony Source setting (found in the Maestro 2 > System Setup tab and Audio MIDI Setup) is set to the appropriate Port setting:

  • If interfaces are connected only to Port 1, set Source to Port 1 Chs 1-32.
  • If interfaces are connected to both Ports 1-2, set Source to Ports 1-2 chs 1-64.

New Features – Legacy interfaces

  • The “A” icon that previously appeared in the Apple Menu bar has been removed – Look in Maestro 2ʼs Toolbar System Status display for system information.
  • To distinguish between an AD16X and DA16X when the interface is set to Advanced routing mode or a Rosetta 800 and 200, the setting Device Type is provided in Maestro 2 (Device Settings tab). This ensures that audio paths displayed in the Input and Output Routing tabs correspond to the actual hardware I/O. If neither a 16X Series in Advanced routing nor a Rosetta is connected, the Device Type drop down is not displayed.

Known issues – Legacy DA16X Interface

  • When a single DA16X is connected in Advanced routing mode, it will initially appear as an AD16X. Simply choose DA16X under Maestro 2ʻs Device Settings > Device Type drop down menu for the interface to be correctly detected.
  • When using Symphony I/O and legacy interfaces together, Routing tabs may not display the proper number of inputs and outputs. To work around this issue, restart the computer.
  • The AD16X may initially be detected as a Rosetta 800. Workaround – restart the computer.

Using Legacy Apogee Interfaces with OS X Lion & Maestro 2

  • Note that at the current time, the use of only 1 Symphony 64 card is supported regardless of the interface connected.
  • When connecting legacy Apogee interfaces to a Symphony 64 PCIe card or Thunderbridge, ensure that the interfaces are connected in a supported hardware combination, as listed below. With a Symphony 64 PCIe card or Thunderbridge, itʼs possible to connect one supported combination to each port.
  • When connecting both Symphony I/Os and legacy Apogee interfaces to a Symphony 64 PCIe card or Thunderbridge, connect the Symphony I/O to Port 1 Channels 1-32 port and legacy interfaces (in a supported combination) to the Port 2 Channels 1-64 port.
  • Legacy Apogee interfaces donʼt include Loop clock functionality (as found on Symphony I/O). Thus, when legacy interfaces are connected to a Symphony 64 PCIe card or Thunderbridge, the “Use Loop Sync” checkbox does not appear and Loop sync functionality is defeated on the Symphony I/O. Use one of the clock configurations described on pages 6-7 of the Symphony 64 Userʼs Guide v1.1.

Legacy Interface Supported Combinations

See the Symphony 64 Userʼs Guide v1.1 for connection diagrams

1 to 4 Rosetta 800s
1 to 4 Rosetta 200s
1 AD16X (standard routing) 1 AD16X (advanced routing) 2 AD16X (standard routing) 2 AD16X (advanced routing)

1 DA16X (standard routing) 1 DA16X (advanced routing) 2 DA16X (standard routing) 2 DA16X (advanced routing)

1 AD16X (standard routing) + 1 DA16X (standard routing)
1 AD16X (standard) + 1 DA16X (standard) + 1 AD16X (standard) + 1 DA16X (standard) 1 AD16X (advanced routing) + 1 DA16X (advanced routing)

1 Rosetta 800 + 1 AD16X (standard routing) 1 Rosetta 800 + 1 AD16X (advanced routing) 1 Rosetta 800 + 1 DA16X (standard routing) 1 Rosetta 800 + 1 DA16X (advanced routing)

1 AD16X (standard routing) + 1 Rosetta 800 1 AD16X (advanced routing) + 1 Rosetta 800 1 DA16X (standard routing) + 1 Rosetta 800 1 DA16X (advanced routing) + 1 Rosetta 800

1 AD16X (standard routing) + 1 DA16X (standard routing) + 1 Rosetta 800

Is Symphony I/O compatible with Mac OS X Yosemite (10.10)?

Yes! Symphony I/O is fully compatible with Mac OS X Yosemite (10.10).  Please be sure to download and install the latest 10.10 compatible software package for Symphony from Apogee’s site.

 

Click to find the latest Symphony Software Installer

Symphony I/O doesn’t show up in Maestro and exclamation mark (!) icon stays on

If you’re having an issue getting your Symphony I/O to show up properly in Apogee Maestro and the exclamation mark (!) icon stays on the front-panel, there are a few troubleshooting steps to check, depending on what Audio Interface Mode you’re using.

 

USB Audio mode

1. Confirm that your firmware and software is up to date and that the versions match. Click here and follow these instructions.

2. Confirm that your Symphony I/O is in ‘USB Audio’ mode by pushing in and holding on the right-side front-panel encoder and scrolling through the different modes until you get to ‘USB Audio’ and then push in on the encoder again to restart the unit in ‘USB Audio’ mode.

3. Confirm that you’re using the Apogee USB cable that was included with the Symphony I/O. Unplug USB cable and then plug back in to a different port and restart your Mac.

4. Power-cycle Symphony I/O.

 

Symphony mode (Symphony 64 PCIe or Thunderbridge)

1. Confirm that your firmware and software is up to date and that the versions match. Click here and follow these instructions.

2. Confirm that your Symphony I/O is in ‘Symphony’ mode by pushing in and holding on the right-side front-panel encoder and scrolling through the different modes until you get to ‘Symphony’ and then push in on the encoder again to restart the unit in ‘Symphony’ mode.

3. Launch Audio MIDI Setup (Applications> Utilities> Audio MIDI Setup). We recommend using Audio MIDI Setup instead of System Preferences Sound. Make sure that ‘Symphony64′ (PCIe or Thunderbridge) is selected in the left-side column. In the ‘Source’ menu on the right, choose the appropriate port selection depending on how many Symphony I/Os you have. If you have 1 unit, choose ‘Port 1: 32ch’… if you have 2 units, choose ‘Ports 1-2: 64Chs’. Quit Audio MIDI Setup and restart the computer.

4. If you’ve gone through the above steps and the exclamation mark (!) icon still remains on the front-panel, there is a chance that the PC-32 port on either the Symphony I/O and/or the Symphony 64 PCIe/Thunderbridge isn’t making a complete connection and needs to be cleaned with rubbing alcohol. Follow these instructions:

Disconnect the PC-32 cable (‘Symphony’ or ‘Digi-Link’ cable) and apply some rubbing alcohol (isopropyl) to the pins on the inside of the PC-32 cable’s connector end. Make sure to apply the alcohol to the top and bottom of the pins on the connector. Now plug in and unplug the cable to the ‘Main’ port of the Symphony I/O. Do this about 20 times, so the port gets clean. Now repeat this with the Main port on the Symphony 64 PCIe or Thunderbridge. After each port has been cleaned, reconnect the PC-32 cable, power-cycle the Symphony I/O, and restart your Mac.

Symphony 64 | ThunderBridge not recognizing Symphony I/O

Symptom: Symphony I/O does not show up in Maestro or properly function when connected to Symphony 64 | ThunderBridge

Solution: There are a number of logical and easily correctable causes for this.  Please examine the following steps:

  1. Confirm that you have both the latest firmware and software installed.
  2. Verify that the PC-32 cable is properly connected from the main port on the back of Symphony I/O to the first port on Symphony 64 | ThunderBridge.
  3. Confirm that the Symphony I/O is set to “Symphony” AIM mode.  To verify, push in and hold on the right-side front-panel encoder. This will bring you to the AIM selection menu. If its not already selected, scroll to Symphony and then push in on the right-side encoder to select and the unit will restart.
  4. Make sure you have selected the correct “Source” setting in Audio MIDI Setup.
    1. Open “Audio MIDI Setup” (Applications > Utilities > Audio MIDI Setup) and select Symphony64 on the left-side device column.
    2. Go to the “Source” drop-down menu in the main part of the Audio MIDI Setup window and set it for the appropriate port selection. If you’re using only 1 Symphony I/O, set it for “PCI Card 1, Port 1 (Chs 1-32)”. If you’re using 2 SymI/O’s, set it for “PCI Card 1, Port 1-2 (Chs 1-64)”. After changing Source selection, quit Audio MIDI Setup and restart the computer.

Updating Symphony I/O firmware

This article applies to the Original Symphony I/O only, not the MkII.

Note: The updater program is only compatible with OS X 10.6.8 – 10.10. This means you need a Mac running one of these operating systems in order to update your Symphony I/O’s firmware. Once the firmware update is complete, you can plug the Symphony I/O into a newer version of macOS and it will fully function. It is only the updater that needs the older OS.

If you do not have access to such a Mac through a friend, local business, or library and you are in the US or Canada, contact Apogee Support to arrange for the unit to be shipped to Apogee for the update. You are only responsible for getting it to Apogee however you choose, and Apogee will update the unit and ship it back to you for free via standard Ground shipping services. (If you are not in the US or Canada, contact the Apogee Distributor for your region. Be aware additional charges for service may apply if purchased in a different region.)

Before you begin the update process, trash ANY older Symphony installer packages you may have on your computer (desktop, downloads folder, etc.) Old installers can mistakenly trigger ‘firmware mismatch’ warnings.

  1. Download the latest Symphony installer package from our website: http://www.apogeedigital.com/support/software-downloads
    • Fill out the registration form. For Product, select “Symphony I/O”.
    • For Operating System, select the version on which you will run the fully updated Symphony I/O.
  2. Once you have the DMG file downloaded, open it and inside are many files.
  3. Locate the file “Symphony System Uninstaller.app” and run it. Follow the prompts to a restart of your computer.
  4. When the computer is back up, open the same DMG file but this time located the “Symphony Software Installer.pkg” and run it. Follow the prompts to another restart of your computer.
    • If on macOS 10.13 High Sierra or newer, make sure you allow the Apogee extension to run or it will not be recognized properly: Read More
  5. Plug in the Symphony I/O via USB to your Mac.
    • If your Mac has USB 3.0, you should first try it with a USB hub (an Apple keyboard with USB ports is the best hub to use if you have one) to do the firmware update… the firmware update will not work on most USB 3.0 ports, so a hub will bring it down to USB 2.0. Note- USB Audio should work fine on USB 3.0 ports.
  6. Power up the Symphony I/O.
  7. Locate the file for “SymphonyIO Firmware Updater.app” and open it.
    • If the firmware needs an update, copy this newest updater.app to a USB memory stick and transfer to a Mac running OS X between 10.6.8-10.10, and connect the Symphony I/O via USB to that Mac to perform the update.
  8. Note any settings you may have made for your Symphony I/O in the Maestro software, as these settings can get reset after an update.
  9. Open the “SymphonyIO Firmware Updater.app” and update the firmware. Make sure the firmware successfully updates before proceeding to the next step.
    • If the firmware updater gets stuck or doesn’t work, quit the firmware updater app, power off the Symphony I/O, power the Symphony I/O back on and try the update again.
    • You may need to try different USB ports.
    • If the updater says it ‘failed’, click ‘try again’ and run the update again.
    • If you have multiple Symphony I/Os, make sure to update EACH of them by selecting each unit in the drop-down menu of the firmware updater (Symphony I/O 1, Symphony I/O 2, etc.)
    • Once the update finishes, quit the updater and then relaunch it to confirm that the firmware is up to date for each unit.

Once you’ve confirmed that your Symphony I/O’s firmware is up to date, ensure it is in the correct Audio Interface Mode (AIM):

  • Push in and hold down the right-side front-panel encoder knob until you get to the audio mode menu.
  • Let off the knob and then turn it to scroll through the different modes.
  • One the desired mode is selected, push in on the knob again to restart the unit in that mode.
  • Here is a video demonstrating how to change interface modes: Video

If you’re using Symphony I/O with Symphony64 PCIe or Symphony64 Thunderbridge:

Launch Audio MIDI Setup (Applications> Utilities> Audio MIDI Setup). We recommend using Audio MIDI Setup instead of System Preferences Sound.

Make sure that ‘Symphony64′ (PCIe or Thunderbridge) is selected in the left-side column. In the ‘Source’ menu on the right, choose the appropriate port selection depending on how many Symphony I/Os you have. If you have 1 unit, choose ‘Port 1: 32ch’… if you have 2 units, choose ‘Ports 1-2: 64Chs’. Quit Audio MIDI Setup and restart the computer.  Wait until the unit/units sync and stop clicking before launching Maestro. This can take a couple minutes if you’re using 2 Symphony I/Os.

 

 

Symphony I/O Release 5 System Requirements

Symphony I/O Release 5 Requirements

 

 Click here to download Symphony I/O Release 5

Symphony Audio Interface Mode

Requirements to connect Symphony I/O to Apogee Symphony 64 or Mobile PCI cards:

  • Apogee Symphony 64 Thunderbridge or Symphony 64 PCIe card (sold separately)
  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • 2GB memory required, 4 GB recommended

 

Pro Tools HD Audio Interface Mode

A Symphony I/O based Pro Tools system consists of two independent computer connections: audio (to a Pro Tools HD PCI card) and software control (via USB to an Intel Mac running Maestro 2). In the case where PCI cards are installed in a PowerPC Mac or Windows computer, it’s possible to run Maestro from a separate Intel Mac, such as Mac Mini or MacBook.

Note:

Running Symphony I/O in Pro Tools HD mode on a PowerPC Mac requires an older firmware version. You can request this older firmware by emailing: betafeedback@apogeedigital.com. Only the 8×8, 16 Analog In/Digital Out, and 16 Digital In/Analog Out modules are compatible with versions of Pro Tools HD older than version 9. The 16×16 Analog In/Out and 2×6 modules are only compatible with Pro Tools HD versions 9 and above.

 

Requirements to connect Symphony I/O to Avid Pro Tools PCI Cards:

  • Avid Pro Tools HDX, HD Native or HD Core/Accel/Process card installed in a computer in accordance with the Pro Tools HD Compatibility Grids, available at www.avid.com
  • Pro Tools 8.1 (requires older Symphony I/O firmware), 9.0 or greater, 10.0 or greater, 11.0 or greater

Requirements to run Apogee Maestro software, to control Symphony I/O via USB:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac

USB Audio Interface Mode

 

Requirements to connect Symphony I/O as a USB audio interface:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac – 2GB memory required, 4 GB recommended

 

Standalone Audio Interface Mode

In Standalone audio interface mode, all audio connections are made using the standard analog and digital i/o found on the I/O Module(s). For software control, connects Symphony I/O’s USB port to a Mac.

 

Requirements to run Apogee Maestro software, to control Symphony I/O via USB:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac

Symphony I/O Firmware and Software Installer Release 5

 

Download Release 5 here.

 

16x and Rosetta series users, please consult the Legacy Interface Release Notes.

 

Who should update?

Users running or upgrading to OSX 10.10 Yosemite
New Users setting up their Symphony system for the first time
Users on 10.8.5 or 10.9.5 who would like the new Features and bug fixes
NOTE: Symphony Users who are currently running 10.8.4 or lower and don’t plan to update their OSX should not update to Release 5
New Features
Compatibility with Mac OS X Yosemite and Mavericks (10.10 and 10.9)
with continued support back to OSX 10.8.5
Up to 3 Selectable Speaker Sets can be toggled and controlled from Maestro
Command-click lets you enable multiple speaker sets at the same time
Dim functionality for Main Outputs and Headphone outputs
Sum To Mono functionality for Main Outputs and Headphone outputs
Various bug fixes

 

Before you update

  • Please note critical Maestro settings such as Trim levels before performing a firmware update.Parameters will be reset after installing new software.
  • Unplug headphones and mute speaker volume before updating firmware.

 

To update

 

After updating – After updating, verify the following settings;

  • Audio Interface Mode – press and hold the right hand encoder to verify that Symphony I/O is set to the desired audio interface mode.
  • If using the Symphony 64 card, verify that the Symphony Source setting (found in the Maestro 2 > System Setup tab and Audio MIDI Setup) is set to the appropriate Symphony 64 Port setting:

! ! If interfaces are connected only to Port 1, set Source to Port 1: 32ch.
! ! If interfaces are connected to both Ports 1-2, set Source to Port 1-2: 64ch.

  • Check that Output settings such as Speaker setting and level and headphone level and mute are set as expected.