Quartet: Setup

How do I set up Audacity on Windows for use with ONE, Duet or Quartet?

Since Audacity doesn’t support ASIO drivers without advanced modification of the program, using Apogee ONE, Duet and Quartet with Audacity requires these specific steps:

  1. SAMPLE RATES MUST BE MATCHED MANUALLY in:
    1. Control Panel > Sound > Playback > (Select Apogee Interface) > Properties > Advanced
    2. Control Panel > Sound > Recording > (Select Apogee Interface) > Properties > Advanced
    3. Audacity App > Project Rate
  2. In Audacity, set Audio Host to MME.
  3. In Audacity, click input meters to start monitoring of the input. If no audio is heard, choose Audacity > Transport > Rescan Audio Devices.

How can I determine whether my Windows machine is suitable for audio recording?

Like most providers of audio hardware and software for Windows, we recommend a free utility created by Resplendence Audio called LatencyMon, which can be found here:

www.resplendence.com/latencymon

There are many resources at Resplendence’s site describing how Windows processes might result in degraded audio performance and how to use LatencyMon to detect and resolve the problem. In short, simply download the app and let it run on your Windows computer. After several minutes, LatencyMon will display an evaluation of the suitability of your computer for digital audio. If specific drivers are causing issues, LatencyMon will indicate them. Now the fun starts! For more details, consult our LatencyMon guide.

How can I determine if my Apogee interface is recognized by my Windows computer?

  1. Open Device Manager by right-clicking the Start icon and choosing Device Manager.
  2. Click on the “Apogee USB Audio Devices” disclosure arrow and verify that Apogee ONE, Duet or Quartet appears in the list.
  3. Click on the “Sound, Video and game controllers” disclosure arrow and verify that Apogee ONE, Duet or Quartet appears in the list.

 

How do I configure my Windows computer to play Youtube or Spotify audio via my Apogee interface?

First install the Apogee USB ASIO driver and Maestro software

  1. Open the Sound Control Panel using one of the following methods:
    1. Right-click the Taskbar Speaker icon and choose “Playback devices”.
    2. Type “Sound” in the System searchbar.
  2. Choose the Playback tab
    1. Click on the Speaker-Apogee Quartet (or ONE, Duet) entry, then click Set Default.

  1. Choose the Recording tab
    1. Click on the Line-Apogee Duet entry, then click Set Default.
  2. It’s highly recommended that the WDM driver sample rate is matched to your DAW sample rate (ASIO driver rate). To choose the WDM rate:
    1. In the Playback tab, click on the Speaker-Apogee Duet entry, click Properties.
    2. In the Properties window, click the Advanced tab, then choose the desired sample rate in the Default Format box.
    3. Repeat in the Recording tab.

Windows Compatibility for Apogee ONE for iPad & Mac, Duet for iPad & Mac and Quartet

Which Apogee interfaces are compatible with Windows?

  • Apogee Mic & Jam using the ASIO4All driver
  • The following Apogee interfaces are compatible using the Apogee USB ASIO driver and Apogee Maestro software (downloadable from this website):
    • Apogee Groove
    • ONE for iPad & Mac
    • ONE for Mac
    • Duet for iPad & Mac
    • Quartet
  • Note that these legacy Apogee interfaces aren’t compatible with Windows:
    • Duet Firewire
    • Duet 2
    • ONE revision 1
    • Ensemble Firewire
    • Symphony I/O Mk1 USB

What are the computer requirements for using Apogee interfaces on Windows machines?

  • Windows 10 Enterprise, Pro or Home Editions (64-bit) – Anniversary Update or greater
  • Intel i3 Processor or greater
  • At least 4GB Ram, 8GB strongly recommended

How to setup Quartet’s output monitor control for 5.1 surround

If you are working with a 5.1 surround sound mix and would like to use Quartet as the main monitor controller, you would connect your 6 speakers to Quartet’s 6 outputs depending on how you have the surround sound outputs set up in your DAW. For example, in Logic, it defaults to:

Output 1-  Left

Output 2- Right

Output 3- Left Surround

Output 4- Right Surround

Output 5- Center

Output 6- LFE

 

These settings can be changed in your DAW. Once you have your 6 speakers connected to your Quartet, launch ‘Apogee Maestro’ from your Applications folder and go to the ‘Output’ tab and scroll all the way to the right. You will see an output control knob with a speaker icon next to it. Click on the drop-down menu and select 5.1. Once this is selected, you will be controlling the level of all 6 outputs simultaneously with Quartet’s volume knob. Muting the output will also mute all 6 outputs. If you want to change it back to the default setting for working with Stereo, go to the same drop-down menu and select Stereo.

Duet, Quartet, and Ensemble Thunderbolt’s 1/4″ and XLR inputs explained

When using Duet2, Duet for iPad & Mac, Quartet, and Ensemble Thunderbolt, it is important to remember that any of the dual XLR-1/4″ combo jacks are set up so when the input is set to ‘Mic’ or ‘Line’ (+4dBu or -10dBV), only the XLR part of the jack will receive signal. This means that you will need to use an XLR cable or a cable with an XLR adapter connected to it.

The same is true in reverse- when the input is set for ‘Instrument’, only the 1/4″ part of the jack will receive signal.  This means that you will need to use a 1/4″ cable.

 

Here are some examples for setting up different types of input sources on Duet, Quartet, and Ensemble Thunderbolt:

 

Mics

Connect your Mic using only an XLR cable (no 1/4″ adapters or cables) to the XLR input jacks on your Apogee device.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘Mic’.

If you’re using a condenser mic that requires phantom power, engage the ’48′ button on the input you’re using.

Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn’t going into the red.

 

 

Guitars, Basses, Keyboards, Hi-Z Mics that have 1/4″ cables, such as harmonica mics:

Connect your Instrument using only a 1/4″ instrument cable to the 1/4″  input jacks. (be sure that you’re connecting to the 1/4″ inputs on the combo XLR-1/4″ jacks and not the 1/4″ output jacks)

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘Instrument’.

Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn’t going into the red.

 

Sending Line-Level audio to your Apogee device and bypassing it’s mic-pres

Connect the output from your line-level piece of gear (such as a compressor or external mic-pre) to the XLR input jacks. If your Line-Level device only has 1/4″ outputs, you will need to use balanced 1/4″ to male XLR cables. You can’t use the 1/4″ input jacks on your Apogee device, as they are only used for guitars/basses/keyboards.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘+4dBu’ (for use with professional audio gear) or ‘-10dBv’ (for use with consumer audio gear).

 

Not getting sound/no output from Quartet- how to set up Quartet’s input/output

Please go through these steps to ensure that everything is set up properly:

 

Setting up Quartet’s inputs:

 

Mics

Connect your Mic using only an XLR cable (no 1/4″ adapters or cables) to the XLR input jacks 1, 2, 3, or 4 on the rear of Quartet.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘Mic’.

If you’re using a condenser mic that requires phantom power, engage the ’48’ button on the input you’re using.

Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn’t going into the red.

 

 

Guitars, Basses, Keyboards, Hi-Z Mics that have 1/4″ cables, such as harmonica mics:

Connect your Instrument using only a 1/4″ instrument cable to the 1/4″  input jacks for input 1, 2, 3, or 4 on the rear of Quartet (the 1/4″ jacks on the XLR combo jacks).

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘Instrument’.

Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn’t going into the red.

 

Sending Line-Level audio to Quartet and bypassing Quartet’s mic-pres

Connect the output from your line-level piece of gear (such as a compressor or external mic-pre) to the XLR input jacks 1, 2, 3, or 4 on the rear of Quartet. If your device only has 1/4″ outputs, you will need to use balanced 1/4″ to male XLR cables. You can’t use the 1/4″ input jacks on Quartet, as they are only used for guitars/basses/keyboards.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘+4dBu’ (for use with professional audio gear) or ‘-10dBv’ (for use with consumer audio gear).

 

 

 

Setting up Quartet’s outputs:

 

Using Quartet with DAW or audio playback software:
– Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Output Routing’ tab click ‘Reset Routing’.

– Confirm that the mute or dim buttons aren’t engaged in Maestro’s output tab.

 

 

Using Quartet without any software- input directly to output:

– Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Output Routing’ tab and route the Hardware Outputs Line 1/2 and the Headphone outputs so that they are both set to ‘Mixer’ in the routing grid. Click on the routing grid markers to move them so that Line 1/2 and Headphones are routed to ‘Mixer’.

– Confirm that the mute or dim buttons aren’t engaged in Maestro’s output tab.

 

 

Why are the input and output level/volume popup indicators not showing up?

Several Apogee products have pop-up level indicator graphics that will appear on the desktop of your Mac when the input and output levels are adjusted from the device or from the Mac’s keyboard volume buttons.

 

If the pop-ups aren’t appearing, there are a few things to check:

Launch ‘Apogee Maestro 2’ from your Applications folder, click on the ‘Apogee Maestro 2’ drop-down desktop menu and select ‘Preferences’. Confirm that the ‘Display pop-ups’ checkbox is checked. If you don’t see this option, then pop-ups aren’t available for the product you’re using.

 

If you’ve confirmed that the ‘Display pop-ups’ checkbox is checked and you’re still not getting the pop-ups, try the following:

 

– Unplug/replug your Apogee device

– Restart your Mac

– Launch ‘Activity Monitor’ (Applications> Utilities> ‘Activity Monitor’), click the ‘View’ drop-down desktop menu and select ‘All Processes’. Type ‘apogeepopup’ in the searchbar in the upper right-side corner of Activity Monitor. Once you see ‘ApogeePopup’ displayed in the list, highlight it and force-quit the process by clicking the ‘X’ button in the upper left-side corner of Activity Monitor. Wait a few seconds and you should see the popups again after adjusting input/output level.

 

*Note for Duet Firewire and Ensemble Firewire customers*

There was a known issue with pop-ups not working for Duet Firewire and Ensemble Firewire when using any version of Mac OS 10.8. It is recommended that you use either a version of Mac OS earlier than 10.8 or later than 10.9.