ONE: Troubleshooting

Symptom: If you disconnect your ONE while Pro Tools is open, Pro Tools might not properly recognize the unit once re-attached. Solution: If your ONE is disconnected while using Pro Tools, you should save your Pro Tools session, quit and relaunch the application.      

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• Open Maestro 2 (found in your Mac's application folder) and click on the “Apogee Maestro 2″ menu in the upper left-hand corner of the desktop menu bar
• select “About Maestro 2″. This will bring up a window showing you which version you have installed (see example below)

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Symptom: When opening any Cubase session or selecting Apogee as the audio device, the output goes to full volume every time. Solution: In Cubase, go to Devices > Device Setup > Control Panel > Core Audio Device Settings. Under Options, verify that set device attenuation to 0 dB is unchecked.

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ONE for Mac (first generation) offers a choice of two sample rates, 44.1kHz or 48kHz. So, what’s the best sample rate to record your project at? It’s a good idea to avoid unecessary sample rate conversion stages, so the answer is determined by the sample rate of media on which you plan to distribute your recording. If the final distirbution media is CD, record at 44.1kHz. If the media is video or TV, most often 48 kHz is the best choice. If you’re part of a larger production chain, and aren’t sure, ask whomever is responsible for assembling the final product - they’ll undoubtedly appreciate the forethought.   ONE for iPad & Mac (second generation) offers a choice of four sample rates: 44.1kHz, 48 kHz, 88.2kHz or 96kHz.    

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Most powered speakers offer an input volume control, often labelled as input sensitivity. Rather than describe an overly complicated method for setting this control, the easiest way to determine the right setting is to note where you generally set ONE’s output level. If you find yourself rarely turning the output past a very low output level (say, -35 dB), decrease the input sensitivity on the speaker. If, on the other hand, you find yourself setting ONE for full output and the speakers aren’t loud enough, increase the input sensitivity. Ideally, ONE’s output should be at 0 dB when you’re listening at your absolute maximum desired volume.

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To mute the output, press and hold down the encoder until the  LED blinks; press and hold again to unmute the output.  

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Using the low latency mixer found in the Apogee Maestro 2 application may help. Click on the mixer tab to configure it to your desired settings. Be sure to set your desired output to "mixer" on the output page.

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Symptom: Error on launch of Pro Tools 9: ''Pro Tools could not initialize the current playback device. Please make sure that the device has been configured correctly.'' [381131] Resolution: This could be an issue with the Current Engine setting in the Pro Tools Playback Engine. This has been resolved in some scenarios by picking a different Playback Engine:

• Launch Pro Tools 9
• When the splash screen appears on the screen, hold down the "n" key on your keyboard, which will eventually open the Playback Engine dialog for Pro Tools.
• At the top of this window, you will see the 'Current Engine' drop-down menu.
• Choose a different Engine (such as Pro Tools Aggregate I/O)
• Click OK.
• This should allow Pro Tools to launch.

If the solution above fails, you can try deleting the "com.apple.audio.AggregateDevices.plist" preference on Mac OS X. You can find this preference file in the following location: Macintosh HD > Library > Preferences

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With ONE selected as the input/output in Logic's Audio Preferences, go to the "Options" menu and select "Audio" and then "I/O Labels". Now you can select the custom Apogee labels for your device.

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Click here to download the software that's compatible with your system

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