ONE: General

Do Apogee USB products (Groove, ONE, Duet, GiO, MiC, JAM, Quartet) work with the latest MacBook?

Question:

Do Apogee’s current USB products (Groove, ONE for Mac, ONE for iPad & Mac, Duet 2, Duet for iPad & Mac, GiO, MiC, MiC 96k, JAM, JAM 96k, Quartet) work with the 2015/2016 12″ MacBook?

 

Answer:

Yes. The 2015/2016 12″ MacBook includes a USB-C port. Since USB-C uses a different size port and connector than traditional USB ‘Type A’, you will need to use an Apple USB-C to USB adapter to connect any USB device with a traditional ‘Type A’ connection, such as Apogee’s line of USB audio interfaces, to this port.

Apogee’s line of USB audio interfaces are also fully compatible with the 2016 MacBook Pro, as outlined in this post.

 

*It should be noted that Apogee’s Thunderbolt products will NOT work with the 2015/2016 12″ MacBook.

 

Click for information about compatibility with Apogee’s Thunderbolt products and the 2015/2016 12″ MacBook.

Click for information about compatibility with Apogee’s Thunderbolt products and the 2016 MacBook Pro.

Click for more information on the differences between USB-C ports and Thunderbolt 3 ports.

 

 

 

 

Do Apogee USB products (Groove, ONE, Duet, GiO, MiC, JAM, Quartet) work with the 2016 MacBook Pro?

Question:

Do Apogee’s current USB products (Groove, ONE for Mac, ONE for iPad & Mac, Duet 2, Duet for iPad & Mac, GiO, MiC, MiC 96k, JAM, JAM 96k, Quartet) work with the 2016 MacBook Pro?

 

Answer:

Yes. The 2016 MacBook Pro with Touch Bar includes Thunderbolt 3 ports, which can also be used to connect USB devices. Since Thunderbolt 3 and USB-C use the same size ports and cables, you will need to use an Apple USB-C to USB adapter to connect any USB device with a traditional ‘Type A’ connection, such as Apogee’s line of USB audio interfaces, to these ports.

Apogee’s line of USB audio interfaces are also fully compatible with the 2015/2016 12″ MacBook, as outlined in this post.

 

*It should be noted that Apogee’s Thunderbolt products will NOT work with the 2015/2016 12″ MacBook.

 

Click for information about compatibility with Apogee’s Thunderbolt products and the 2016 MacBook Pro.

Click for information about compatibility with Apogee’s Thunderbolt products and the 2015/2016 12″ MacBook.

Click for more information on the differences between USB-C ports and Thunderbolt 3 ports.

Distortion on input at 48k with original ONE on OS 10.12 Sierra

There is a known issue with the original Apogee ONE (the smaller all-black model, not the iOS version or the newer silver version) where input distortion appears when you are at 48k and using Mac OS 10.12 Sierra. This issue should be addressed in a future update for the ONE software.

Workaround

Don’t install the Apogee ONE software. The issue doesn’t happen if you don’t have the Apogee ONE software installed. You can access almost all of the functionality of the ONE in Audio MIDI Setup, System Preferences Sound, or Logic. If you have already installed the Apogee ONE software, you can run the Uninstaller included in the Apogee ONE software package.

What is the ‘A button’ (device ID) in Maestro for?

Most Apogee products that use the Apogee Maestro 2 control application will include a ‘Device ID’ button that can be found in multiple Maestro tabs under a graphical icon for the connected Apogee device. You will usually see this button as an ‘A’.

Here is an example of what it looks like when you have a Symphony I/O connected:

img-0

 

The purpose of this button is to quickly identify which Apogee device you’re adjusting parameters in Maestro for. When you click on the button, it will light up the front-panel of the corresponding Apogee device so you can see which device you are adjusting parameters in Maestro for. Click the button again and the device will no longer be identified.

Since multiple Apogee devices can be connected and appear in Maestro at the same time, it can sometimes be confusing to know which device you’re adjusting parameters for. Having more than one Duet or Quartet connected to a Mac may not be as common as having multiple Symphony I/Os or Ensembles connected, but the ‘Device ID’ buttons are there for each product, just in case.

 

A typical use-case:

You have 2 Symphony I/Os connected to one Mac and both are showing up in Apogee Maestro. You can go to the ‘Device Settings’ tab in Maestro and change the peripheral prefix of the 2nd Symphony I/O to ‘B’ (or any other letter you want). Now, when you click the ‘B’ button (Device ID) in Maestro, the 2nd Symphony I/O will become identified.  If you click the ‘A’ button, the 1st Symphony I/O will become identified.

 

How do I find the Maestro software on your website?

The Apogee Maestro 2 software is not on the Apogee website as a separate file. Instead, it is installed with the software package for your Apogee interface.

For example, if you download and install the Duet for iPad & Mac software, Maestro 2 will automatically be installed and placed in your Applications folder.

This is true for any Apogee interface software. You can find the appropriate software for your Apogee interface by going to the support section of our website:

http://www.apogeedigital.com/support

 

Is ONE compatible with Mac OS X Mavericks (10.9)?

Yes! ONE (1st gen) and ONE for iPad/Mac are both fully compatible with Mac OS X Mavericks (10.9).  Please be sure to download and install the latest 10.9 compatible software package for your product from Apogee’s site.

 

Click to find the latest ONE Software Installer

Click to find the latest ONE for iPad/Mac Software Installer

Can I install the ONE for iPad/Mac firmware to my original ONE (first generation) for iPad compatibility?

No. The original ONE is a very different product from the ONE for iPad/Mac and therefore requires separate firmware versions. This means the original ONE cannot be made to work with an iPad, iPhone, or iPod Touch. This is because the first generation ONE simply was not designed with the hardware needed to properly work with these iOS devices. At the time of development, the technology required was not available.

ONE for iPad & Mac was designed specifically for iOS and Mac connectivity. This required extensive circuit redesign and development to meet these criteria:

  • iOS device charging – when using the power supply and not the battery power, ONE charges the iPad (or iOS device)
  • Direct digital connection meeting Apple’s MFi standards
  • Native software control with Apogee Maestro for iOS
  • Apogee sound quality without compromise – (This requires adequate power)

Where is the serial number on my ONE?

The serial number for ONE can be found on the backside of the unit or on the box.

  • First generation ONE for Mac, the serial will begin with ON (i.e.: “ON AB 012345”), or start with a letter, a number, then another letter (i.e.: “A5M123456789876″)
  • ONE for iPad/Mac, the serial will begin with a letter, a number, then another letter (i.e.: “B8N012345678987″)

How do I know what version of Maestro is installed on my Mac?

To find out what version of Maestro you have installed:
  • Open Maestro 2 (found in your Mac’s application folder) and click on the “Apogee Maestro 2″ menu in the upper left-hand corner of the desktop menu bar
  • select “About Maestro 2″. This will bring up a window showing you which version you have installed (see example below)