MiC: Troubleshooting

Do Apogee USB products (Groove, ONE, Duet, GiO, MiC, JAM, Quartet) work with the latest MacBook?

Question:

Do Apogee’s current USB products (Groove, ONE for Mac, ONE for iPad & Mac, Duet 2, Duet for iPad & Mac, GiO, MiC, MiC 96k, JAM, JAM 96k, Quartet) work with the 2015/2016 12″ MacBook?

 

Answer:

Yes. The 2015/2016 12″ MacBook includes a USB-C port. Since USB-C uses a different size port and connector than traditional USB ‘Type A’, you will need to use an Apple USB-C to USB adapter to connect any USB device with a traditional ‘Type A’ connection, such as Apogee’s line of USB audio interfaces, to this port.

Apogee’s line of USB audio interfaces are also fully compatible with the 2016 MacBook Pro, as outlined in this post.

 

*It should be noted that Apogee’s Thunderbolt products will NOT work with the 2015/2016 12″ MacBook.

 

Click for information about compatibility with Apogee’s Thunderbolt products and the 2015/2016 12″ MacBook.

Click for information about compatibility with Apogee’s Thunderbolt products and the 2016 MacBook Pro.

Click for more information on the differences between USB-C ports and Thunderbolt 3 ports.

 

 

 

 

Do Apogee USB products (Groove, ONE, Duet, GiO, MiC, JAM, Quartet) work with the 2016 MacBook Pro?

Question:

Do Apogee’s current USB products (Groove, ONE for Mac, ONE for iPad & Mac, Duet 2, Duet for iPad & Mac, GiO, MiC, MiC 96k, JAM, JAM 96k, Quartet) work with the 2016 MacBook Pro?

 

Answer:

Yes. The 2016 MacBook Pro with Touch Bar includes Thunderbolt 3 ports, which can also be used to connect USB devices. Since Thunderbolt 3 and USB-C use the same size ports and cables, you will need to use an Apple USB-C to USB adapter to connect any USB device with a traditional ‘Type A’ connection, such as Apogee’s line of USB audio interfaces, to these ports.

Apogee’s line of USB audio interfaces are also fully compatible with the 2015/2016 12″ MacBook, as outlined in this post.

 

*It should be noted that Apogee’s Thunderbolt products will NOT work with the 2015/2016 12″ MacBook.

 

Click for information about compatibility with Apogee’s Thunderbolt products and the 2016 MacBook Pro.

Click for information about compatibility with Apogee’s Thunderbolt products and the 2015/2016 12″ MacBook.

Click for more information on the differences between USB-C ports and Thunderbolt 3 ports.

Signal not showing up where it’s supposed to and routing incorrect in Pro Tools

If your signal isn’t showing up correctly in Pro Tools, coming out of Pro Tools to the desired outputs, or if the routing isn’t showing up as expected, there are a few things to check. Look below for the section that applies to the Apogee product you’re using:

 

JAM, JAM 96k, MiC, MiC 96k, Groove

  • Confirm that the device you’re using is selected as the ‘Playback Engine’ in Pro Tools by going to the the ‘Setup’ dropdown menu in Pro Tools and selecting ‘Playback Engine’. Make sure your Apogee device is selected in the ‘Playback Engine’ dropdown menu at the top of the window. If you are using JAM or MiC, you will first need to create a ‘Pro Tools Aggregate I/O’ and then you will select ‘Pro Tools Aggregate I/O’ as your ‘Playback Engine’. Click here for setting up JAM for Pro Tools.  Click here for setting up MiC for Pro Tools.
  • You may need to reset the I/O paths in Pro Tools. This is a very common thing. Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’. Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard.  After you’ve deleted them, click the ‘Default’ button in the lower part of the screen. Follow the same steps for each tab in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.

 

ONE (every model), GiO, Duet (every model), Quartet, Ensemble (every model)

  • Confirm that you are using the correct inputs/outputs on your device. Click here for instructions on how to setup ONE.  Click here for instructions on how to setup Duet.  Click here for instructions on how to setup Quartet.
  • Confirm that the device you’re using is selected as the ‘Playback Engine’ in Pro Tools by going to the the ‘Setup’ dropdown menu in Pro Tools and selecting ‘Playback Engine’. Make sure your Apogee device is selected in the ‘Playback Engine’ dropdown menu at the top of the window.
  • Launch ‘Apogee Maestro’ and click the ‘Reset Routing’ button in both the ‘Input Routing’ and ‘Output Routing’ tabs. If you’re using an Avid Duet or Avid Quartet, you will use ‘Pro Tools I/O Control’ app instead of Maestro. Click here if you need to download the Pro Tools I/O Control app for Avid Duet or Quartet.
  • You may need to reset the I/O paths in Pro Tools. This is a very common thing. Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’. Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard.  After you’ve deleted them, click the ‘Default’ button in the lower part of the screen. Follow the same steps for each tab in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.

Symphony I/O, Symphony I/O MkII, AD16x, DA16x, Rosetta 200, Rosetta 800

 

 

What happens when I receive a call while recording with my Apogee interface?

Monitoring and recording is interrupted in Apple GarageBand and other Audio Apps from the ONE for iPad & Mac, Duet for iPad & Mac, Quartet, JAM, JAM96k, MiC, or MiC96k when a call is received. Once the call has ended or declined monitoring and recording is resumed.

Unless calls are more important than creativity? It is recommended that in the iPhone> Settings Do Not Disturb is turned On. This will prevent a call from interrupting that perfect take or inspired performance.

iPhone Settings

The iOS cable won’t stay connected to my iPhone or iPad

If you have a case on your iPhone or iPad, it may be obstructing the iOS connector from being inserted into the jack all the way. Please remove the case or cover to verify if this is the cause.

If you do not have a case or cover on your iPhone or iPad and the cable won’t stay connected, then there may be a problem with the iPhone or iPad, the Apogee product, or the cable. Please contact the Apogee Support Department to further troubleshoot the issue.

http://www.apogeedigital.com/support/contact-support

No input in Auria

If you are not able to get input in to Auria, follow these steps:

 

– On your iDevice, go to ‘Settings’.

– In the Settings page, go to ‘Privacy’.

– Select ‘Microphone’.

– Find Auria in the list and enable the switch next to it.

 

 

 

How to hear input in Garageband for iPad, iPhone, or iPod Touch

If you can’t hear your input signal when using the Garageband app on your iPad, iPhone, or iPod Touch, then you will need to enable the Monitor feature of the app. This feature is located in the Input Settings menu as shown in this video:

http://youtu.be/eZpFcjjv6u4?t=1m19s

 

This setting is especially important for guitar players as using Garageband’s Monitor feature enables you to hear the guitar effects built into the program. Because of this fact, this method is much preferred over utilizing the hardware monitoring feature of the Maestro app.

For more information on Apogee audio interfaces for iPad/iPhone and tutorials, check out our video page at www.apogeedigital.com/videos

Tech Bulletin: MiC Initial Release Notes

The following troubleshooting topics are presented to resolve issues when using Apogeeʼs MiC with Apple iOS devices and Macintosh computers.

iOS Device Trouble Shooting

No audio input with GarageBand and MiC

Symptoms – If you are using iOS 4 and connect an Apogee MiC, GarageBand may display a message to connect a microphone or other input device. If you press record, you may see a message that the device does not have an audio input and that you cannot record. Resolution – This issue is resolved in iOS 5 – see Apple support article here – http:// support.apple.com/kb/TS4129.

MiC not initialized (no blue LED) after a cold start of the iOS device

On iOS devices updated to iOS 5, MiC may not be initialized after starting the iOS device from a powered-down state. In this case, MiCʼs LED indicator is not illuminated blue (as should be the case). Simply disconnect then re-connect MiC, or connect MiC after the iOS device has completed its start- up sequence.

After sleeping then waking an iOS device while GarageBand is open, audio may become distorted

Symptoms – After an iOS device goes through a Sleep/Wake cycle, audio may become distorted. Resolution – Quit all audio apps (see clicks and pops below) and re-launch GarageBand

No input after connecting Apple headphones with mic

Symptoms – After connecting Apple iPhone headphones, or other headphone equipped with a built-in mic, audio apps donʼt accept input from MiC. Resolution – iOS devices accept audio input from the most recently connected peripheral, in this case the built-in mic. To re-establish input from MiC, disconnect and re-connect MiC.

Clicks and Pops on iOS devices

Tip – When experiencing clicks and pops on iOS devices, try closing all apps and re-starting the audio app with these steps: 1) Press the Home button to return to the Home screen 2) Double-tap the Home button to display recent apps 3) Tap and hold the affected app until the red minus appears 4) Tap the red minus to quit the app.

GarageBand and Airplay – Bluetooth – HDMI equipped output devices

GarageBand 1.01 and higher offers the capability to output to external output devices equipped, including Airplay, Bluetooth and HDMI-equipped media devices. When using any of these devices there is no support of audio input, including MiC. See the Apple Support article which describes this functionality here: http://support.apple.com/kb/HT4622.

Latency

Weʼve measured latency from MiC through GarageBand iPad to iPad headphone output to be 23ms. We havenʼt found instances of latency inconsistency, though there are reports from the field indicating that latency can increase.

MacIntosh Troubleshooting

Long latency after putting the Mac to Sleep – OS X 10.6.8

Symptoms – After the Mac goes through a Sleep/Wake cycle, latency through MiC is excessively long. Resolution – This is fixed in OS X 10.7

Clicks and Pops on the Mac

Tip – When experiencing clicks and pops on a Mac, try raising the buffer size in the audio app. In Logic, for example, choose Logic Pro > Preferences > Audio, click the Devices tab, then the Core Audio tab, and set the I/O Buffer Size to the next highest number.