If your Apogee MiC 96k or JAM 96k has firmware version 3.0.2, it needs a firmware update to be completely compatible with iOS 11 and up.
To check the firmware version, connect your MiC or JAM to your iOS 11 device with the Apogee Lightning cable.
Go to the Settings App. Navigate to General > About. Select JAM or MiC which should appear toward the bottom of this list and select it to view the firmware version.
- If version 3.0.2, this device needs to be updated to 3.0.3.
- If version is 1.x (like 1.0.5), or 2.x (like 2.02), the device does not need an update and is already fully compatible with iOS 11.
The update must be performed on a Mac or Windows10 computer. Download the firmware updater below. Instructions are included with the download: