MetaRecorder iOS

Why don’t I hear any audio on my JAM+ (Jam Plus)?

So it doesn’t drain your iPad or iPhone’s battery, the JAM Plus only passes audio through the built-in headphone jack when the LED turns green.

The LED turns from blue to green when you:

  1. Playback audio from an application (like iTunes, Spotify, Pandora, YouTube, etc.). As soon as playback stops, the light turns blue again to save power.
  2. Have a recording application open (like Garageband, Audacity, Music Memos, etc.)

NOTE that the input Blend feature only works when the LED is green.

Here are some other reasons you may have trouble hearing audio through the headphone jack on your JAM+:

  • Is the JAM’s LED blue? If so, this means that you don’t have recording software open. Launch a recording app and wait for the LED to turn green- then you’re ready to go.
  • Is the JAM’s output muted or turned down too low? Confirm that the output volume is turned up enough on your Mac, PC, or iOS device by using the built-in computer or iOS device volume controls. If you’re using a Mac or PC, make sure that the audio output level is set for JAM + on your computer.
  • If your recording app has input monitor buttons on its tracks, make sure you have monitoring turned on in your recording app.

Are Apogee’s products compatible with iOS 9?

YES!  The following products have been tested and are fully compatible with iOS 9 (every version of 9) on iPad, iPhone or iPod touch:

  • JAM
  • JAM96k
  • MiC
  • MiC 96k
  • ONE for iPad/Mac
  • Duet for iPad/Mac
  • Quartet for iPad/Mac
  • Apogee MetaRecorder app
  • Apogee Maestro for iOS app
  • Sennheiser ClipMic Digital
  • Sennheiser MKE2 Digital

 

Apogee strongly recommends upgrading the Maestro App when using iOS 9 with the following products:

  • ONE for iPad/Mac
  • Duet for iPad/Mac
  • Quartet for iPad/Mac

To upgrade Maestro, simply tap the “App Store” Icon and go to the “Updates” tab.  If an update is necessary, Maestro will appear on the list of Apps and you will need to tap the Update box to download.

ONE for iPad & Mac input distortion on iOS 9.2 and 9.2.1 (FIXED)

If you are experiencing input distortion with your Apogee ONE on an iPhone, iPad or iPod touch running iOS 9.2 or iOS 9.2.1 our testing indicates upgrading to iOS 9.3 will resolve the issue.

The Symptoms are:

  • All ONE for iPad & Mac inputs (internal mic, external mic, and 1/4 instrument input) have crackling and clicking distortion noise on iPad, iPhone, and iPod Touch. All is fine when use with a Mac computer.
  • Inputs were fine on iOS 9.1 and earlier, and only occurred once updated to iOS 9.2 or 9.2.1
  • Noise occurs on all iOS recording apps that use the 44.1kHz or 48kHz sample rates (when record at 88.2kHz or 96kHz in apps that support it, there is no distortion)

Recommended fix for the issue: Upgrade your iOS device to iOS 9.3

Learn more about updating to the latest version of iOS: https://support.apple.com/en-us/HT204204

Why is MetaRecorder’s sample rate/bit resolution orange?

This indicates that the playback sample rate doesn’t match the Scene recording rate.

For example, if you’re recording with an input-only device such as Apogee MiC or Sennheiser ClipMic digital at 96kHz and listening through the iPhone’s headphone jack, the sample rate switches to 48kHz during playback, due to the fact that the headphone output doesn’t support the higher sample rate. Don’t worry, the recorded files are still at the higher sample rate.

MetaRecorder orange sample rate

Why doesn’t Input Monitoring work at 88.2/96kHz?

Input Monitoring will only work at 88.2/96kHz if your output device supports these sample rates. If you are using an Apogee MiC 96k or a Sennheiser ClipMic, you can record at 88.2/96kHz, but you may not be able to use input monitoring if you’re using the iDevice’s built-in output or Apple ear-buds since both of these output devices only support up to 48kHz.

The recorded file will still be at 88.2/96kHz, but when you play it back you will be listening at 44.1/48kHz. If you would like to use input monitoring while recording, you can use a lower sample-rate, such as 44.1 or 48kHz or if you would like to stay at a higher sample-rate, you can use an input/output device that supports 88.2/96kHz on input and output, such as the Apogee ONE for iPad & Mac or the Apogee Duet for iPad & Mac.