X-HD: Compatibility

HDX or HD Native is not showing up in Pro Tools HD Playback Engine

If you have an Apogee Symphony I/O or Symphony I/O MkII (or a Rosetta/16x with X-HD card) and you’re using it in Pro Tools HD mode with an HDX card, HD Native card, or HD Native Thunderbolt and you’re not able to see HDX/HD Native as a possible selection in the Pro Tools Playback Engine, there are a few things to check:

 

  • If you’re using a Symphony I/O (mkI or mkII), confirm it is properly connected to the HD card/box and that the unit is in ‘Pro Tools HD’ mode.
  • Confirm that you have installed the ‘HD Driver’ for the version of Pro Tools you’re using (this is a separate install from the Pro Tools software). The installer is included in a separate folder in the Pro Tools installer package.
  • If you are using a current (12.6 and above) version or Pro Tools HD, you will need a ‘Digilink IO’ license to use 3rd-party hardware with your system. Click here for more information.

Are Apogee products compatible with Pro Tools 12?

Yes!  The following products have been tested and are fully compatible with Pro Tools 12 (every version of 12):

  • JAM
  • JAM 96k
  • MiC
  • MiC 96k
  • Groove
  • GiO
  • ONE for Mac (old and new versions)
  • ONE for iPad & Mac
  • Duet FireWire
  • Duet 2
  • Duet for iPad & Mac
  • Quartet for iPad & Mac
  • Ensemble FireWire
  • Ensemble Thunderbolt
  • Symphony I/O (USB, Symphony, and Pro Tools HD modes)
  • Symphony I/O MkII (Thunderbolt and Pro Tools HD)
  • Symphony 64 PCIe
  • Symphony 64 | ThunderBridge
  • X-Symphony equipped X-Series and Rosetta Series Converters
  • X-HD equipped X-Series and Rosetta Series Converters

Signal showing up on wrong channels in Pro Tools with AD16x, DA16x, or Rosetta

This post describes a known issue and workaround with X-HD firmware version 3.0 and AD16x’s, DA16x’s, Rosettas.

 

Known Issue:

There is a known issue when using 2 or more units per port (and especially when the AD/DAs are in ‘Advanced Routing’) where the input/output channels can become misaligned and/or mirrored.

 

Workaround:

Toggling the sample-rate in Pro Tools by opening up sessions saved at different sample-rates and then going back to the session you were working on will usually get the units out of this state.

Updating X-HD Firmware for AD16x, DA16x, and Rosetta

 

To update an X-HD card, follow the instructions below in the EXACT ORDER

 

– Download the latest X-HD firmware updater app from our website. This contains both versions 3.0 and the older 2.7.

Download X-HD updater here.

 

– Make sure the updater app is not open.

– Disconnect the Interfaces from each other and the ProTools HD card(s)… this includes all the word-clock cables as well.

– Do a hardware reset of the Interface (for AD16x/DA16x- hold down the ‘down’ arrow button while powering up the unit. For Rosettas, hold down the ‘Sample-Rate’ button while powering up the unit).

– Make sure the Interface is set to ‘44.1k’, and clocked internally. The Rosettas will sometimes switch to 48k after powering up, so wait about 10 seconds after powering up a Rosetta and then manually switch it to 44.1k if it set itself to 48k.

– We recommend using only class-compliant MIDI interfaces, such as the Elektron TM-1. Connect the MIDI interface to the X-HD card. The LED on the X-HD should be green right now.

– Open the updater app and make sure you’ve selected ‘Avid Digital HD I/O’ and that the correct midi interface port is selected in the updater app (if you’re using ‘port A’, make sure ‘port A’ is selected)

– Run the updater. After a couple of seconds, you should see the LED’s on the X-HD card flashing red & green.

– After the update is finished, QUIT the updater app and power-cycle the Interface.

– Follow the same steps for each additional Interface.

– Reconnect everything and launch ProTools. The Apogee Interfaces should now be showing up as Avid Digital HD I/Os in the ProTools I/O Setup.

 

Differences in X-HD firmware versions

This post explains the differences in X-HD firmware versions and how the Apogee interfaces show up in different versions of Pro Tools, depending on the X-HD version.

 

X-HD version 3.0:

Download version 3.0 here.
All Apogee devices show up as digital Avid HD I/Os.

Not compatible with any version of ProTools prior to HD9. Recommended X-HD firmware for users of HD-Native and HDX.

When an AD16x & a DA16x are daisy-chained in that order in Advanced Routing, the analog inputs of the AD and the analog outputs of the DA will both show up on ‘Digital Avid HD I/O- unit A’. The digital inputs of the DA and the digital outputs of the AD will both show up on ‘Digital Avid HD I/O- unit B’. This is so the hardware inserts work correctly- analog lines up with analog.

The X-HD user’s guide on our website is current to version 2.07, but can be applied to version 3.0 if you replace “Digital Digi 192” with “Digital Avid HD I/O” and shows you all the different configurations and where the channels show up:

X-HD user’s guide

Known issue with version 3.0 firmware:

There is a known issue when using 2 or more units per port (and especially when the AD/DAs are in ‘Advanced Routing’) where the input/output channels can become misaligned and/or mirrored. Toggling the sample-rate in ProTools will usually get the units out of this state.

 

 

X-HD version 2.07:

All Apogee devices show up as digital Digi 192s.

When an AD16x & a DA16x are daisy-chained in that order in Advanced Routing, the analog inputs of the AD and the analog outputs of the DA will both show up on ‘Digital Digi 192- unit A’. The digital inputs of the DA and the digital outputs of the AD will both show up on ‘Digital Digi 192- unit B’. This is so the hardware inserts work correctly- analog lines up with analog.

The X-HD user’s guide on our website is current to version 2.7 and shows you all the different configurations and where the channels show up:

X-HD user’s guide

Not recommended for use with ProTools HD-Native, HDX, and software version HD 11.

 

 

X-HD version 1.05

All Apogee devices show up as regular 192s.

Not recommended for use with ProTools HD-Native, HDX, and any version of Pro Tools HD software from version 9 and up.

Symphony I/O, AD/DA-16x and Rosetta series compatibility with Pro Tools HD 11

With the latest firmware updates, Symphony I/O and any X-HD equipped Apogee interface (X-Series or Rosetta Series) emulate an Avid HD I/O interface.  This provides connectivity to Avid’s HD Native and HDX systems and solidifies compatibility with the latest Pro Tools 11 software release.

Click here for Symphony I/O Firmware and Software Installers

Click here for the most recent X-HD Firmware Updater

 

Is AD-16X, DA-16X, Rosetta 200, or Rosetta 800 with compatible with Pro Tools HDX?

With the latest firmware update (v. 3.00), any X-HD equipped Apogee interface (X-Series or Rosetta Series) emulate an Avid HD I/O interface. This provides connectivity to Avid’s Pro Tools HDX PCIe system and compatibility with Pro Tools HD 10 and 11.

 

For more info, please see the X-HD Version 3.00 Release Notes.

 

Are Apogee products compatible with Pro Tools 11?

Yes!  The following products have been tested and are fully compatible with Pro Tools 11 (every version of 11):

  • JAM
  • JAM 96k
  • MiC
  • MiC 96k
  • Groove
  • GiO
  • ONE for Mac (old and new versions)
  • ONE for iPad & Mac
  • Duet FireWire
  • Duet 2
  • Duet for iPad & Mac
  • Quartet for iPad & Mac
  • Ensemble FireWire
  • Ensemble Thunderbolt
  • Symphony I/O (USB, Symphony, and Pro Tools HD modes)
  • Symphony I/O MkII (Thunderbolt and Pro Tools HD)
  • Symphony 64 PCIe
  • Symphony 64 | ThunderBridge
  • X-Symphony equipped X-Series and Rosetta Series Converters
  • X-HD equipped X-Series and Rosetta Series Converters

X-HD Legacy Interfaces with Avid Pro Tools HDX PCIe

With the latest firmware update (v. 3.00), any X-HD equipped Apogee interface (X-Series or Rosetta Series) emulate an Avid HD I/O interface. This provides connectivity to Avid’s Pro Tools HDX PCIe system and compatibility with Pro Tools HD 10 and 11.

 

For more info, please see the X-HD Version 3.00 Release Notes.