Rosetta 800

Are Apogee products compatible with Pro Tools 12?

Yes!  The following products have been tested and are fully compatible with Pro Tools 12 (every version of 12):

  • JAM
  • JAM 96k
  • MiC
  • MiC 96k
  • Groove
  • GiO
  • ONE for Mac (old and new versions)
  • ONE for iPad & Mac
  • Duet FireWire
  • Duet 2
  • Duet for iPad & Mac
  • Quartet for iPad & Mac
  • Ensemble FireWire
  • Ensemble Thunderbolt
  • Symphony I/O (USB, Symphony, and Pro Tools HD modes)
  • Symphony I/O MkII (Thunderbolt and Pro Tools HD)
  • Symphony 64 PCIe
  • Symphony 64 | ThunderBridge
  • X-Symphony equipped X-Series and Rosetta Series Converters
  • X-HD equipped X-Series and Rosetta Series Converters

Is it ok to leave my Apogee device plugged in and connected to Mac?

Yes, it is perfectly fine for any of our devices to remain plugged in and connected to your Mac (or iOS device). There is no harm in the device remaining powered up while you’re not using it.

Signal not showing up where it’s supposed to and routing incorrect in Pro Tools

If your signal isn’t showing up correctly in Pro Tools, coming out of Pro Tools to the desired outputs, or if the routing isn’t showing up as expected, there are a few things to check. Look below for the section that applies to the Apogee product you’re using:

 

JAM, JAM 96k, MiC, MiC 96k, Groove

  • Confirm that the device you’re using is selected as the ‘Playback Engine’ in Pro Tools by going to the the ‘Setup’ dropdown menu in Pro Tools and selecting ‘Playback Engine’. Make sure your Apogee device is selected in the ‘Playback Engine’ dropdown menu at the top of the window. If you are using JAM or MiC, you will first need to create a ‘Pro Tools Aggregate I/O’ and then you will select ‘Pro Tools Aggregate I/O’ as your ‘Playback Engine’. Click here for setting up JAM for Pro Tools.  Click here for setting up MiC for Pro Tools.
  • You may need to reset the I/O paths in Pro Tools. This is a very common thing. Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’. Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard.  After you’ve deleted them, click the ‘Default’ button in the lower part of the screen. Follow the same steps for each tab in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.

 

ONE (every model), GiO, Duet (every model), Quartet, Ensemble (every model)

  • Confirm that you are using the correct inputs/outputs on your device. Click here for instructions on how to setup ONE.  Click here for instructions on how to setup Duet.  Click here for instructions on how to setup Quartet.
  • Confirm that the device you’re using is selected as the ‘Playback Engine’ in Pro Tools by going to the the ‘Setup’ dropdown menu in Pro Tools and selecting ‘Playback Engine’. Make sure your Apogee device is selected in the ‘Playback Engine’ dropdown menu at the top of the window.
  • Launch ‘Apogee Maestro’ and click the ‘Reset Routing’ button in both the ‘Input Routing’ and ‘Output Routing’ tabs. If you’re using an Avid Duet or Avid Quartet, you will use ‘Pro Tools I/O Control’ app instead of Maestro. Click here if you need to download the Pro Tools I/O Control app for Avid Duet or Quartet.
  • You may need to reset the I/O paths in Pro Tools. This is a very common thing. Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’. Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard.  After you’ve deleted them, click the ‘Default’ button in the lower part of the screen. Follow the same steps for each tab in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.

Symphony I/O, Symphony I/O MkII, AD16x, DA16x, Rosetta 200, Rosetta 800

 

 

What is ‘VBus’ and how do you use it?

Apogee’s VBus creates virtual hardware buses to allow expanded routing of audio within one application or between different audio applications. For example, it’s possible in Logic Pro to record a submix of multiple audio tracks onto a new audio track as described below. It’s also possible to route between two audio applications by selecting a VBus output in the source application and a VBus input in the destination application.

VBus is only available in the Symphony system. You must have either a Symphony 64 PCIe or Thunderbridge and at least one Symphony I/O, AD16x, DA16x, Rosetta 800, or Rosetta 200 to use it.

 

To use VBus:

If you have a Symphony system and everything is connected and configured properly, launch ‘Apogee Maestro 2’ from your Applications folder and go to the ‘System Setup’ tab.  Go to the right-side of the window and click the drop-down menu under ‘VBus’ to select how many channels of VBus i/o you would like to use.  As soon as you engage VBus, quit all open applications and restart your Mac.

In order for VBus I/O to appear in your audio application’s I/O list as VBus In 1-2, 3-4, etc, it’s necessary to specify the use of the Symphony driver’s names in the application’s I/O list. For example in Logic Pro X, open Mix>I/O Labels and option-click on all the I/O found under the Driver’s I/O Label column.

As an example of how to use VBus, let’s record a submix of drums onto a new stereo audio track in Logic.  In Logic’s Track Mixer, set the outputs of the individual drum audio tracks to VBout 1/2.  Create two audio tracks (or one stereo track) and set their inputs to VBin 1 and VBin 2. Record-enable the new track and commence recording. The new track will record the mix of the individual drum tracks.

What is ‘SBUS’ (connecting 2 Macs together via 2 Symphony64 cards) and is it still supported?

SBUS was a functionality that was included with the original Symphony 64 PCIe release.  SBUS let you connect multiple Macs together to pass audio back and forth between them using Symphony 64 PCIe cards. Unfortunately, it was no longer supported after the release of Symphony I/O.

 

To use SBUS, you need at least 2 Macs (each Mac must be running OS version 10.5.8 or 10.6.8) and 2 Symphony 64 cards, along with at least one compatible Legacy Apogee converter (AD16x, DA16x, Rosetta800, or Rosetta200).  If you meet all these requirements and would like to use SBUS, click here to download the compatible Symphony 64 installer.

 

For a detailed description of SBUS, including how to set it up and use it, see pages 12-16 of the Symphony 64 user’s guide.

 

 

 

Using Legacy interfaces (AD16x, DA16x, Rosetta) with Symphony64 card or Thunderbridge

Click here to download the latest Symphony Installer package

 

To update

  1. If youʼre installing this release over a previously installed version of Symphony 64/Maestro 1, you should run the Symphony64 Uninstaller before updating to the current Symphony Release installer. If youʼre installing this release over a previously installed version of Symphony I/O software, you should run the Symphony Uninstaller included with the current Symphony Release installer package. If youʼve installed both versions, you should run both uninstallers.
  2. Double-click the Symphony System Software Installer and follow the instructions provided by the installation application.
  3. No firmware updates are required – the Symphony IO Firmware Updater is for Symphony I/O users only.
  4. You will be required to re-start your computer once installation is complete.

After updating – After updating, verify that the Symphony Source setting (found in the Maestro 2 > System Setup tab and Audio MIDI Setup) is set to the appropriate Port setting:

  • If interfaces are connected only to Port 1, set Source to Port 1 Chs 1-32.
  • If interfaces are connected to both Ports 1-2, set Source to Ports 1-2 chs 1-64.

New Features – Legacy interfaces

  • The “A” icon that previously appeared in the Apple Menu bar has been removed – Look in Maestro 2ʼs Toolbar System Status display for system information.
  • To distinguish between an AD16X and DA16X when the interface is set to Advanced routing mode or a Rosetta 800 and 200, the setting Device Type is provided in Maestro 2 (Device Settings tab). This ensures that audio paths displayed in the Input and Output Routing tabs correspond to the actual hardware I/O. If neither a 16X Series in Advanced routing nor a Rosetta is connected, the Device Type drop down is not displayed.

Known issues – Legacy DA16X Interface

  • When a single DA16X is connected in Advanced routing mode, it will initially appear as an AD16X. Simply choose DA16X under Maestro 2ʻs Device Settings > Device Type drop down menu for the interface to be correctly detected.
  • When using Symphony I/O and legacy interfaces together, Routing tabs may not display the proper number of inputs and outputs. To work around this issue, restart the computer.
  • The AD16X may initially be detected as a Rosetta 800. Workaround – restart the computer.

Using Legacy Apogee Interfaces with OS X Lion & Maestro 2

  • Note that at the current time, the use of only 1 Symphony 64 card is supported regardless of the interface connected.
  • When connecting legacy Apogee interfaces to a Symphony 64 PCIe card or Thunderbridge, ensure that the interfaces are connected in a supported hardware combination, as listed below. With a Symphony 64 PCIe card or Thunderbridge, itʼs possible to connect one supported combination to each port.
  • When connecting both Symphony I/Os and legacy Apogee interfaces to a Symphony 64 PCIe card or Thunderbridge, connect the Symphony I/O to Port 1 Channels 1-32 port and legacy interfaces (in a supported combination) to the Port 2 Channels 1-64 port.
  • Legacy Apogee interfaces donʼt include Loop clock functionality (as found on Symphony I/O). Thus, when legacy interfaces are connected to a Symphony 64 PCIe card or Thunderbridge, the “Use Loop Sync” checkbox does not appear and Loop sync functionality is defeated on the Symphony I/O. Use one of the clock configurations described on pages 6-7 of the Symphony 64 Userʼs Guide v1.1.

Legacy Interface Supported Combinations

See the Symphony 64 Userʼs Guide v1.1 for connection diagrams

1 to 4 Rosetta 800s
1 to 4 Rosetta 200s
1 AD16X (standard routing) 1 AD16X (advanced routing) 2 AD16X (standard routing) 2 AD16X (advanced routing)

1 DA16X (standard routing) 1 DA16X (advanced routing) 2 DA16X (standard routing) 2 DA16X (advanced routing)

1 AD16X (standard routing) + 1 DA16X (standard routing)
1 AD16X (standard) + 1 DA16X (standard) + 1 AD16X (standard) + 1 DA16X (standard) 1 AD16X (advanced routing) + 1 DA16X (advanced routing)

1 Rosetta 800 + 1 AD16X (standard routing) 1 Rosetta 800 + 1 AD16X (advanced routing) 1 Rosetta 800 + 1 DA16X (standard routing) 1 Rosetta 800 + 1 DA16X (advanced routing)

1 AD16X (standard routing) + 1 Rosetta 800 1 AD16X (advanced routing) + 1 Rosetta 800 1 DA16X (standard routing) + 1 Rosetta 800 1 DA16X (advanced routing) + 1 Rosetta 800

1 AD16X (standard routing) + 1 DA16X (standard routing) + 1 Rosetta 800

X-Firewire FAQ’s

The X-Firewire card is an option card that can be installed in supported Apogee converters. It turns the Apogee converter into an audio interface.

 

Q: What devices can use the X-Firewire option card?

A: The X-Firewire option card can be installed in the AD-16x, DA-16x, Rosetta-800, or Rosetta-200.

 

Q: What computer and operating systems can I connect to an X-Firewire equipped device?

A: You can connect an X-Firewire equipped device to any Mac computer from OSX version 10.3.9 and up, or a PC computer running 32-bit versions of Windows XP SP1 & SP2. SP3 and later versions of Windows are not supported.

 

Q: How do I update the firmware?

A: Installation instructions are included with the firmware download file on our website (X-Firewire).

NOTE: There are different firmware versions depending on what product the X-Firewire card is installed in. Make sure you download the correct one from our website.

-Special Note for AD-16x & DA-16x: Since these units can operate in a Standard or Advanced routing mode (Users Guide pg 8), each mode requires a different firmware version to be installed. See [this KB article] for more information on the Advanced Routing mode firmware.

The update is performed through the standard firewire connection to the computer.

  • On a mac, the firmware can only be updated via OSX 10.6.7 or earlier. If you are running OSX 10.6.8 or higher you will not be able to run the firmware updater application.

  • On a PC, you must have Windows XP SP2-32bit or earlier. SP3, 64-bit, and later versions of Windows are not supported.

 

Q: Will there be new software at some point that works with the newest version of OSX and Windows?

A: The X-Firewire option cards are discontinued so unfortunately there will not be any further Apogee software development for it on OSX or Windows. That said, although there are some graphical (GUI) anomalies, Maestro 1.9.13 appears to still be functional on newer versions of OSX – including Mavericks.

NOTE: Currently, you can connect an X-Firewire equipped device to a mac computer and have it automatically work as an audio interface. This is because the X-Firewire card is class-compliant and doesn’t require the installation of additional software or drivers.

Signal showing up on wrong channels in Pro Tools with AD16x, DA16x, or Rosetta

This post describes a known issue and workaround with X-HD firmware version 3.0 and AD16x’s, DA16x’s, Rosettas.

 

Known Issue:

There is a known issue when using 2 or more units per port (and especially when the AD/DAs are in ‘Advanced Routing’) where the input/output channels can become misaligned and/or mirrored.

 

Workaround:

Toggling the sample-rate in Pro Tools by opening up sessions saved at different sample-rates and then going back to the session you were working on will usually get the units out of this state.

Updating X-HD Firmware for AD16x, DA16x, and Rosetta

 

To update an X-HD card, follow the instructions below in the EXACT ORDER

 

– Download the latest X-HD firmware updater app from our website. This contains both versions 3.0 and the older 2.7.

Download X-HD updater here.

 

– Make sure the updater app is not open.

– Disconnect the Interfaces from each other and the ProTools HD card(s)… this includes all the word-clock cables as well.

– Do a hardware reset of the Interface (for AD16x/DA16x- hold down the ‘down’ arrow button while powering up the unit. For Rosettas, hold down the ‘Sample-Rate’ button while powering up the unit).

– Make sure the Interface is set to ‘44.1k’, and clocked internally. The Rosettas will sometimes switch to 48k after powering up, so wait about 10 seconds after powering up a Rosetta and then manually switch it to 44.1k if it set itself to 48k.

– We recommend using only class-compliant MIDI interfaces, such as the Elektron TM-1. Connect the MIDI interface to the X-HD card. The LED on the X-HD should be green right now.

– Open the updater app and make sure you’ve selected ‘Avid Digital HD I/O’ and that the correct midi interface port is selected in the updater app (if you’re using ‘port A’, make sure ‘port A’ is selected)

– Run the updater. After a couple of seconds, you should see the LED’s on the X-HD card flashing red & green.

– After the update is finished, QUIT the updater app and power-cycle the Interface.

– Follow the same steps for each additional Interface.

– Reconnect everything and launch ProTools. The Apogee Interfaces should now be showing up as Avid Digital HD I/Os in the ProTools I/O Setup.

 

Differences in X-HD firmware versions

This post explains the differences in X-HD firmware versions and how the Apogee interfaces show up in different versions of Pro Tools, depending on the X-HD version.

 

X-HD version 3.0:

Download version 3.0 here.
All Apogee devices show up as digital Avid HD I/Os.

Not compatible with any version of ProTools prior to HD9. Recommended X-HD firmware for users of HD-Native and HDX.

When an AD16x & a DA16x are daisy-chained in that order in Advanced Routing, the analog inputs of the AD and the analog outputs of the DA will both show up on ‘Digital Avid HD I/O- unit A’. The digital inputs of the DA and the digital outputs of the AD will both show up on ‘Digital Avid HD I/O- unit B’. This is so the hardware inserts work correctly- analog lines up with analog.

The X-HD user’s guide on our website is current to version 2.07, but can be applied to version 3.0 if you replace “Digital Digi 192” with “Digital Avid HD I/O” and shows you all the different configurations and where the channels show up:

X-HD user’s guide

Known issue with version 3.0 firmware:

There is a known issue when using 2 or more units per port (and especially when the AD/DAs are in ‘Advanced Routing’) where the input/output channels can become misaligned and/or mirrored. Toggling the sample-rate in ProTools will usually get the units out of this state.

 

 

X-HD version 2.07:

All Apogee devices show up as digital Digi 192s.

When an AD16x & a DA16x are daisy-chained in that order in Advanced Routing, the analog inputs of the AD and the analog outputs of the DA will both show up on ‘Digital Digi 192- unit A’. The digital inputs of the DA and the digital outputs of the AD will both show up on ‘Digital Digi 192- unit B’. This is so the hardware inserts work correctly- analog lines up with analog.

The X-HD user’s guide on our website is current to version 2.7 and shows you all the different configurations and where the channels show up:

X-HD user’s guide

Not recommended for use with ProTools HD-Native, HDX, and software version HD 11.

 

 

X-HD version 1.05

All Apogee devices show up as regular 192s.

Not recommended for use with ProTools HD-Native, HDX, and any version of Pro Tools HD software from version 9 and up.