Rosetta 200: Troubleshooting

Signal not showing up where it’s supposed to and routing incorrect in Pro Tools

If your signal isn’t showing up correctly in Pro Tools, coming out of Pro Tools to the desired outputs, or if the routing isn’t showing up as expected, there are a few things to check. Look below for the section that applies to the Apogee product you’re using:

 

JAM, JAM 96k, MiC, MiC 96k, Groove

  • Confirm that the device you’re using is selected as the ‘Playback Engine’ in Pro Tools by going to the the ‘Setup’ dropdown menu in Pro Tools and selecting ‘Playback Engine’. Make sure your Apogee device is selected in the ‘Playback Engine’ dropdown menu at the top of the window. If you are using JAM or MiC, you will first need to create a ‘Pro Tools Aggregate I/O’ and then you will select ‘Pro Tools Aggregate I/O’ as your ‘Playback Engine’. Click here for setting up JAM for Pro Tools.  Click here for setting up MiC for Pro Tools.
  • You may need to reset the I/O paths in Pro Tools. This is a very common thing. Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’. Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard.  After you’ve deleted them, click the ‘Default’ button in the lower part of the screen. Follow the same steps for each tab in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.

 

ONE (every model), GiO, Duet (every model), Quartet, Ensemble (every model)

  • Confirm that you are using the correct inputs/outputs on your device. Click here for instructions on how to setup ONE.  Click here for instructions on how to setup Duet.  Click here for instructions on how to setup Quartet.
  • Confirm that the device you’re using is selected as the ‘Playback Engine’ in Pro Tools by going to the the ‘Setup’ dropdown menu in Pro Tools and selecting ‘Playback Engine’. Make sure your Apogee device is selected in the ‘Playback Engine’ dropdown menu at the top of the window.
  • Launch ‘Apogee Maestro’ and click the ‘Reset Routing’ button in both the ‘Input Routing’ and ‘Output Routing’ tabs. If you’re using an Avid Duet or Avid Quartet, you will use ‘Pro Tools I/O Control’ app instead of Maestro. Click here if you need to download the Pro Tools I/O Control app for Avid Duet or Quartet.
  • You may need to reset the I/O paths in Pro Tools. This is a very common thing. Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’. Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard.  After you’ve deleted them, click the ‘Default’ button in the lower part of the screen. Follow the same steps for each tab in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.

Symphony I/O, Symphony I/O MkII, AD16x, DA16x, Rosetta 200, Rosetta 800

 

 

Using Legacy interfaces (AD16x, DA16x, Rosetta) with Symphony64 card or Thunderbridge

Click here to download the latest Symphony Installer package

 

To update

  1. If youʼre installing this release over a previously installed version of Symphony 64/Maestro 1, you should run the Symphony64 Uninstaller before updating to the current Symphony Release installer. If youʼre installing this release over a previously installed version of Symphony I/O software, you should run the Symphony Uninstaller included with the current Symphony Release installer package. If youʼve installed both versions, you should run both uninstallers.
  2. Double-click the Symphony System Software Installer and follow the instructions provided by the installation application.
  3. No firmware updates are required – the Symphony IO Firmware Updater is for Symphony I/O users only.
  4. You will be required to re-start your computer once installation is complete.

After updating – After updating, verify that the Symphony Source setting (found in the Maestro 2 > System Setup tab and Audio MIDI Setup) is set to the appropriate Port setting:

  • If interfaces are connected only to Port 1, set Source to Port 1 Chs 1-32.
  • If interfaces are connected to both Ports 1-2, set Source to Ports 1-2 chs 1-64.

New Features – Legacy interfaces

  • The “A” icon that previously appeared in the Apple Menu bar has been removed – Look in Maestro 2ʼs Toolbar System Status display for system information.
  • To distinguish between an AD16X and DA16X when the interface is set to Advanced routing mode or a Rosetta 800 and 200, the setting Device Type is provided in Maestro 2 (Device Settings tab). This ensures that audio paths displayed in the Input and Output Routing tabs correspond to the actual hardware I/O. If neither a 16X Series in Advanced routing nor a Rosetta is connected, the Device Type drop down is not displayed.

Known issues – Legacy DA16X Interface

  • When a single DA16X is connected in Advanced routing mode, it will initially appear as an AD16X. Simply choose DA16X under Maestro 2ʻs Device Settings > Device Type drop down menu for the interface to be correctly detected.
  • When using Symphony I/O and legacy interfaces together, Routing tabs may not display the proper number of inputs and outputs. To work around this issue, restart the computer.
  • The AD16X may initially be detected as a Rosetta 800. Workaround – restart the computer.

Using Legacy Apogee Interfaces with OS X Lion & Maestro 2

  • Note that at the current time, the use of only 1 Symphony 64 card is supported regardless of the interface connected.
  • When connecting legacy Apogee interfaces to a Symphony 64 PCIe card or Thunderbridge, ensure that the interfaces are connected in a supported hardware combination, as listed below. With a Symphony 64 PCIe card or Thunderbridge, itʼs possible to connect one supported combination to each port.
  • When connecting both Symphony I/Os and legacy Apogee interfaces to a Symphony 64 PCIe card or Thunderbridge, connect the Symphony I/O to Port 1 Channels 1-32 port and legacy interfaces (in a supported combination) to the Port 2 Channels 1-64 port.
  • Legacy Apogee interfaces donʼt include Loop clock functionality (as found on Symphony I/O). Thus, when legacy interfaces are connected to a Symphony 64 PCIe card or Thunderbridge, the “Use Loop Sync” checkbox does not appear and Loop sync functionality is defeated on the Symphony I/O. Use one of the clock configurations described on pages 6-7 of the Symphony 64 Userʼs Guide v1.1.

Legacy Interface Supported Combinations

See the Symphony 64 Userʼs Guide v1.1 for connection diagrams

1 to 4 Rosetta 800s
1 to 4 Rosetta 200s
1 AD16X (standard routing) 1 AD16X (advanced routing) 2 AD16X (standard routing) 2 AD16X (advanced routing)

1 DA16X (standard routing) 1 DA16X (advanced routing) 2 DA16X (standard routing) 2 DA16X (advanced routing)

1 AD16X (standard routing) + 1 DA16X (standard routing)
1 AD16X (standard) + 1 DA16X (standard) + 1 AD16X (standard) + 1 DA16X (standard) 1 AD16X (advanced routing) + 1 DA16X (advanced routing)

1 Rosetta 800 + 1 AD16X (standard routing) 1 Rosetta 800 + 1 AD16X (advanced routing) 1 Rosetta 800 + 1 DA16X (standard routing) 1 Rosetta 800 + 1 DA16X (advanced routing)

1 AD16X (standard routing) + 1 Rosetta 800 1 AD16X (advanced routing) + 1 Rosetta 800 1 DA16X (standard routing) + 1 Rosetta 800 1 DA16X (advanced routing) + 1 Rosetta 800

1 AD16X (standard routing) + 1 DA16X (standard routing) + 1 Rosetta 800

Symphony I/O: No loop sync option in Maestro

The Loop Sync option in the Apogee Maestro 2 software’s System Setup tab will disappear under certain conditions.

 

1) Loop Sync is not available when Symphony I/O is in Standalone or USB AIM.

2) When in Symphony AIM, if a legacy converter is connected to the other port on the Symphony64PCI or Thunderbridge card, Loop Sync will disappear.

  • The legacy converters affected are AD-16x, DA-16x, Rosetta-200, and Rosetta-800 with the x-symphony option card installed.

If you need to change this setting, you will need to quit the Maestro software, then change your setup to avoid one of the conditions listed above. Reopen Maestro and the loop sync option will reappear.

 

When using Apogee interface with Cubase, output volume level goes to max.

Symptom: When opening any Cubase session or selecting Apogee as the audio device, the output goes to full volume every time.

Solution: In Cubase, go to Devices > Device Setup > Control Panel > Core Audio Device Settings. Under Options, verify that set device attenuation to 0 dB is unchecked.

I can’t change the Symphony 64 card source port setting in System Preferences

Symptom: Port Source Setting for Symphony 64 cannot be successfully changed from System Preferences/Sound.

Solution: There is a known issue with changing the Symphony64 card Source setting from 1 port to 2 ports or vice versa can cause “System Preferences/Sound” to hang or “beach ball”

We recommend using Audio MIDI Setup (found in Applications > Utilities > Audio MIDI Setup) to change the Symphony64 card Source for the ports. Always remember to quit all applications and restart the computer after changing the number of ports.

How do I switch between ADAT and S/PDIF optical?

By default, the Rosetta is set for ADAT optical. If you want to change it to S/PDIF optical, hold down the “Sample Rate (AES FMT)” button. On the Source to Digital Outputs, the ADAT and AES LEDs should be lit. Hit the “Source (SRC)” button to change it to “S/P OPT.” If you want to go back to ADAT, just do the exact same procedure again. Keep in mind that if you reset the Rosetta 200 by holding down the sample rate button when powering the unit on, it will reset the optical format to ADAT.

I can’t get SRC to work properly with an option card installed

It is not possible to use SRC with an option card installed in the Rosetta 200. When an option card is installed, it is not possible to set the Rosetta 200 to a different sample rate than the session sample rate of the DAW. This makes it impossible to send audio out of the DAW at one sample rate and then send it out one of the Rosetta 200’s digital outputs at a different sample rate using SRC.