This typically indicates an issue or fault with the AC adapter. The specifications of this AC adapter are not unusual and a suitable replacement maybe found at an electronics retailer.
The PSU specs and barrel connector dimensions are as follows:
Output: 12 volts DC 1-2 A (1000-2000 mA), center pin of barrel is positive (+)
2.1mm ID, 5.5mm OD
If you're unable to source this, a replacement can be purchased from Apogee within North America or an Authorized distributor outside the Continental U.S.
The X-Firewire card is an option card that can be installed in supported Apogee converters. It turns the Apogee converter into an audio interface.
Q: What devices can use the X-Firewire option card?
A: The X-Firewire option card can be installed in the AD-16x, DA-16x, Rosetta-800, or Rosetta-200.
Q: What computer and operating systems can I connect to an X-Firewire equipped device?
A: You can connect an X-Firewire equipped device to any Mac computer from OSX version 10.3.9 and up, or a PC computer running 32-bit versions of Windows XP SP1 & SP2. SP3 and later versions of Windows are not supported.
Q: How do I update the firmware?
A: Installation instructions are included with the firmware download file on our website (X-Firewire).
NOTE: There are different firmware versions depending on what product the X-Firewire card is installed in. Make sure you download the correct one from our website.
-Special Note for AD-16x & DA-16x: Since these units can operate in a Standard or Advanced routing mode (Users Guide pg 8), each mode requires a different firmware version to be installed. See [this KB article] for more information on the Advanced Routing mode firmware.
The update is performed through the standard firewire connection to the computer.
On a mac, the firmware can only be updated via OSX 10.6.7 or earlier. If you are running OSX 10.6.8 or higher you will not be able to run the firmware updater application.
On a PC, you must have Windows XP SP2-32bit or earlier. SP3, 64-bit, and later versions of Windows are not supported.
Q: Will there be new software at some point that works with the newest version of OSX and Windows?
A: The X-Firewire option cards are discontinued so unfortunately there will not be any further Apogee software development for it on OSX or Windows. That said, although there are some graphical (GUI) anomalies, Maestro 1.9.13 appears to still be functional on newer versions of OSX - including Mavericks.
NOTE: Currently, you can connect an X-Firewire equipped device to a mac computer and have it automatically work as an audio interface. This is because the X-Firewire card is class-compliant and doesn’t require the installation of additional software or drivers.
This post describes a known issue and workaround with X-HD firmware version 3.0 and AD16x's, DA16x's, Rosettas.
There is a known issue when using 2 or more units per port (and especially when the AD/DAs are in 'Advanced Routing') where the input/output channels can become misaligned and/or mirrored.
Toggling the sample-rate in Pro Tools by opening up sessions saved at different sample-rates and then going back to the session you were working on will usually get the units out of this state.
To update an X-HD card, follow the instructions below in the EXACT ORDER...
- Download the latest X-HD firmware updater app from our website. This contains both versions 3.0 and the older 2.7.
Download X-HD updater here.
- Make sure the updater app is not open.
- Disconnect the Interfaces from each other and the ProTools HD card(s)... this includes all the word-clock cables as well.
- Do a hardware reset of the Interface (for AD16x/DA16x- hold down the 'down' arrow button while powering up the unit. For Rosettas, hold down the 'Sample-Rate' button while powering up the unit).
- Make sure the Interface is set to '44.1k', and clocked internally. The Rosettas will sometimes switch to 48k after powering up, so wait about 10 seconds after powering up a Rosetta and then manually switch it to 44.1k if it set itself to 48k.
- We recommend using only class-compliant MIDI interfaces, such as the Elektron TM-1. Connect the MIDI interface to the X-HD card. The LED on the X-HD should be green right now.
- Open the updater app and make sure you've selected 'Avid Digital HD I/O' and that the correct midi interface port is selected in the updater app (if you're using 'port A', make sure 'port A' is selected)
- Run the updater. After a couple of seconds, you should see the LED's on the X-HD card flashing red & green.
- After the update is finished, QUIT the updater app and power-cycle the Interface.
- Follow the same steps for each additional Interface.
- Reconnect everything and launch ProTools. The Apogee Interfaces should now be showing up as Avid Digital HD I/Os in the ProTools I/O Setup.
This post explains the differences in X-HD firmware versions and how the Apogee interfaces show up in different versions of Pro Tools, depending on the X-HD version.
X-HD version 3.0:Download version 3.0 here.
All Apogee devices show up as digital Avid HD I/Os.
When an AD16x & a DA16x are daisy-chained in that order in Advanced Routing, the analog inputs of the AD and the analog outputs of the DA will both show up on 'Digital Avid HD I/O- unit A'. The digital inputs of the DA and the digital outputs of the AD will both show up on 'Digital Avid HD I/O- unit B'. This is so the hardware inserts work correctly- analog lines up with analog.
The X-HD user's guide on our website is current to version 2.7, but can be applied to version 3.0 if you replace "Digital Digi 192" with "Digital Avid HD I/O" and shows you all the different configurations and where the channels show up:
X-HD user's guide
Not compatible with any version of ProTools prior to HD9. Recommended X-HD firmware for users of HD-Native and HDX.
Known issue with version 3.0 firmware:
There is a known issue when using 2 or more units per port (and especially when the AD/DAs are in 'Advanced Routing') where the input/output channels can become misaligned and/or mirrored. Toggling the sample-rate in ProTools will usually get the units out of this state.
X-HD version 2.7:
All Apogee devices show up as digital Digi 192s.
When an AD16x & a DA16x are daisy-chained in that order in Advanced Routing, the analog inputs of the AD and the analog outputs of the DA will both show up on 'Digital Digi 192- unit A'. The digital inputs of the DA and the digital outputs of the AD will both show up on 'Digital Digi 192- unit B'. This is so the hardware inserts work correctly- analog lines up with analog.
The X-HD user's guide on our website is current to version 2.7 and shows you all the different configurations and where the channels show up:
X-HD user's guide
Not recommended for use with ProTools HD-Native, HDX, and software version HD 11.
X-HD version 1.05
All Apogee devices show up as regular Digi 192s.
Not recommended for use with ProTools HD-Native, HDX, and any version of Pro Tools HD software from version 9 and up.
With the latest firmware updates, Symphony I/O and any X-HD equipped Apogee interface (X-Series or Rosetta Series) emulate an Avid HD I/O interface. This provides connectivity to Avid's HDX system and solidifies compatibility with the latest Pro Tools 11 software release.
With the latest firmware update (v. 3.00), any X-HD equipped Apogee interface (X-Series or Rosetta Series) emulate an Avid HD I/O interface. This provides connectivity to Avid’s Pro Tools HDX PCIe system and compatibility with Pro Tools HD 10 and 11.
For more info, please see the X-HD Version 3.00 Release Notes.