JAM: Troubleshooting

Do Apogee USB products (Groove, ONE, Duet, GiO, MiC, JAM, Quartet) work with the latest MacBook?

Question:

Do Apogee’s current USB products (Groove, ONE for Mac, ONE for iPad & Mac, Duet 2, Duet for iPad & Mac, GiO, MiC, MiC 96k, JAM, JAM 96k, Quartet) work with the 2015/2016 12″ MacBook?

 

Answer:

Yes. The 2015/2016 12″ MacBook includes a USB-C port. Since USB-C uses a different size port and connector than traditional USB ‘Type A’, you will need to use an Apple USB-C to USB adapter to connect any USB device with a traditional ‘Type A’ connection, such as Apogee’s line of USB audio interfaces, to this port.

Apogee’s line of USB audio interfaces are also fully compatible with the 2016 MacBook Pro, as outlined in this post.

 

*It should be noted that Apogee’s Thunderbolt products will NOT work with the 2015/2016 12″ MacBook.

 

Click for information about compatibility with Apogee’s Thunderbolt products and the 2015/2016 12″ MacBook.

Click for information about compatibility with Apogee’s Thunderbolt products and the 2016 MacBook Pro.

Click for more information on the differences between USB-C ports and Thunderbolt 3 ports.

 

 

 

 

Do Apogee USB products (Groove, ONE, Duet, GiO, MiC, JAM, Quartet) work with the 2016 MacBook Pro?

Question:

Do Apogee’s current USB products (Groove, ONE for Mac, ONE for iPad & Mac, Duet 2, Duet for iPad & Mac, GiO, MiC, MiC 96k, JAM, JAM 96k, Quartet) work with the 2016 MacBook Pro?

 

Answer:

Yes. The 2016 MacBook Pro with Touch Bar includes Thunderbolt 3 ports, which can also be used to connect USB devices. Since Thunderbolt 3 and USB-C use the same size ports and cables, you will need to use an Apple USB-C to USB adapter to connect any USB device with a traditional ‘Type A’ connection, such as Apogee’s line of USB audio interfaces, to these ports.

Apogee’s line of USB audio interfaces are also fully compatible with the 2015/2016 12″ MacBook, as outlined in this post.

 

*It should be noted that Apogee’s Thunderbolt products will NOT work with the 2015/2016 12″ MacBook.

 

Click for information about compatibility with Apogee’s Thunderbolt products and the 2016 MacBook Pro.

Click for information about compatibility with Apogee’s Thunderbolt products and the 2015/2016 12″ MacBook.

Click for more information on the differences between USB-C ports and Thunderbolt 3 ports.

Signal not showing up where it’s supposed to and routing incorrect in Pro Tools

If your signal isn’t showing up correctly in Pro Tools, coming out of Pro Tools to the desired outputs, or if the routing isn’t showing up as expected, there are a few things to check. Look below for the section that applies to the Apogee product you’re using:

 

JAM, JAM 96k, MiC, MiC 96k, Groove

  • Confirm that the device you’re using is selected as the ‘Playback Engine’ in Pro Tools by going to the the ‘Setup’ dropdown menu in Pro Tools and selecting ‘Playback Engine’. Make sure your Apogee device is selected in the ‘Playback Engine’ dropdown menu at the top of the window. If you are using JAM or MiC, you will first need to create a ‘Pro Tools Aggregate I/O’ and then you will select ‘Pro Tools Aggregate I/O’ as your ‘Playback Engine’. Click here for setting up JAM for Pro Tools.  Click here for setting up MiC for Pro Tools.
  • You may need to reset the I/O paths in Pro Tools. This is a very common thing. Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’. Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard.  After you’ve deleted them, click the ‘Default’ button in the lower part of the screen. Follow the same steps for each tab in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.

 

ONE (every model), GiO, Duet (every model), Quartet, Ensemble (every model)

  • Confirm that you are using the correct inputs/outputs on your device. Click here for instructions on how to setup ONE.  Click here for instructions on how to setup Duet.  Click here for instructions on how to setup Quartet.
  • Confirm that the device you’re using is selected as the ‘Playback Engine’ in Pro Tools by going to the the ‘Setup’ dropdown menu in Pro Tools and selecting ‘Playback Engine’. Make sure your Apogee device is selected in the ‘Playback Engine’ dropdown menu at the top of the window.
  • Launch ‘Apogee Maestro’ and click the ‘Reset Routing’ button in both the ‘Input Routing’ and ‘Output Routing’ tabs. If you’re using an Avid Duet or Avid Quartet, you will use ‘Pro Tools I/O Control’ app instead of Maestro. Click here if you need to download the Pro Tools I/O Control app for Avid Duet or Quartet.
  • You may need to reset the I/O paths in Pro Tools. This is a very common thing. Click on the ‘Setup’ menu in Pro Tools and select ‘I/O’. Once the I/O Setup opens, select all of the channels in the left-hand column and hit ‘Delete’ on your keyboard.  After you’ve deleted them, click the ‘Default’ button in the lower part of the screen. Follow the same steps for each tab in I/O Setup. Once you have gone through these steps in each tab, click the ‘OK’ button to confirm changes and exit.

Symphony I/O, Symphony I/O MkII, AD16x, DA16x, Rosetta 200, Rosetta 800

 

 

What happens when I receive a call while recording with my Apogee interface?

Monitoring and recording is interrupted in Apple GarageBand and other Audio Apps from the ONE for iPad & Mac, Duet for iPad & Mac, Quartet, JAM, JAM96k, MiC, or MiC96k when a call is received. Once the call has ended or declined monitoring and recording is resumed.

Unless calls are more important than creativity? It is recommended that in the iPhone> Settings Do Not Disturb is turned On. This will prevent a call from interrupting that perfect take or inspired performance.

iPhone Settings

The iOS cable won’t stay connected to my iPhone or iPad

If you have a case on your iPhone or iPad, it may be obstructing the iOS connector from being inserted into the jack all the way. Please remove the case or cover to verify if this is the cause.

If you do not have a case or cover on your iPhone or iPad and the cable won’t stay connected, then there may be a problem with the iPhone or iPad, the Apogee product, or the cable. Please contact the Apogee Support Department to further troubleshoot the issue.

http://www.apogeedigital.com/support/contact-support

No input in Auria

If you are not able to get input in to Auria, follow these steps:

 

– On your iDevice, go to ‘Settings’.

– In the Settings page, go to ‘Privacy’.

– Select ‘Microphone’.

– Find Auria in the list and enable the switch next to it.

 

 

 

How to hear input in Garageband for iPad, iPhone, or iPod Touch

If you can’t hear your input signal when using the Garageband app on your iPad, iPhone, or iPod Touch, then you will need to enable the Monitor feature of the app. This feature is located in the Input Settings menu as shown in this video:

http://youtu.be/eZpFcjjv6u4?t=1m19s

 

This setting is especially important for guitar players as using Garageband’s Monitor feature enables you to hear the guitar effects built into the program. Because of this fact, this method is much preferred over utilizing the hardware monitoring feature of the Maestro app.

For more information on Apogee audio interfaces for iPad/iPhone and tutorials, check out our video page at www.apogeedigital.com/videos

Grounding Noise

The direct-coupled design of USB and Firewire audio interfaces can be susceptible to grounding anomalies that are difficult to discern. This can manifest in a variety of audible ways including hum, artifacts, and noises which can modulate with activity from the mouse, hard drive, wireless network, printer activity, or other functions of the computer.

One way to begin troubleshooting is to monitor the outputs of the audio interface with headphones. If the noise isn’t audible then it’s likely that a grounding issue exists.

If you look at the components of a computer based recording system, grounding noise can emanate from a multitude of sources. A few examples of these sources include:

  • Input (Instrument, line-level device, etc.)
  • Audio cables
  • Audio interface power supply (if applicable)
  • USB/Firewire cable
  • Computer’s AC
  • Attached peripherals/devices
  • Powered monitors or amp

A grounding problem could also be caused by the power, AC circuits, and power plugs of the room, or even the building you are in.

To troubleshoot the issue you’ll want to systematically remove, add or replace components in the system until the device (or devices) introducing the grounding issue has been discovered.

  • Because variables can exist within the same space from one circuit or AC outlet to another. Experiment moving devices around to different AC outlets. The preferred setup in a audio/computer system is for the power to be provided from the same AC circuit/outlet.
  • If a MacBook is being utilized, typically the AC power adapter (Magsafe) includes a  3-prong power cable and 2-prong adapter. Try utilizing the 2-prong adapter (North America). Does running the MacBook on batteries (=floating) solve the problem?
  • Utilize balanced cables (1/4″ TRS or XLR) when possible particularly when the audio interface is equipped with balanced inputs or outputs. Balanced circuitry is less prone to ground loops as the ground does not carry signal.
  • When unbalanced cables (RCA, 1/8″ or 1/4″ TS) are utilized keep the length of the cable to a minimum, under 10 feet (3 m). Longer lengths can amplify and exacerbate grounding noise.
  • Separate AC power wiring from audio cables.
  • Ground lifting the AC of a device may resolve the problem. This should be done with extreme CAUTION, as grounding exists for safety. You’ll want to consult with the manufacturer of the device about the implications of configuring the power in this manner. In North America this can be accomplished cheaply with a 3-prong to 2-prong ground lift adapter attached to the AC plug. In other countries a power strip without a ground may suffice.
  • Depending upon the severity of the issue another product may have to be implemented to resolve it. This could be a DI with a ground lift option (for input sources like a keyboard, guitar, etc.), a transformer based solution like those offered by Jensen and EBTECH, power conditioning or regulating device.

If you have questions, are unable to resolve this or any issue contact Apogee Support for assistance.

http://www.apogeedigital.com/contact-support.php

Clicks and Pops on the Mac

Tip – When experiencing clicks and pops on a Mac, try raising the buffer size in the audio app. In
Logic, for example, choose Logic Pro > Preferences > Audio, click the Devices tab, then the Core
Audio tab, and set the I/O Buffer Size to the next highest number.