JAM: Troubleshooting

Tip - When experiencing clicks and pops on a Mac, try raising the buffer size in the audio app. In Logic, for example, choose Logic Pro > Preferences > Audio, click the Devices tab, then the Core Audio tab, and set the I/O Buffer Size to the next highest number.

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After the Mac goes through a Sleep/Wake cycle, latency through MiC is excessively long. Resolution - This is fixed in OS X 10.7

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Tip - When experiencing clicks and pops on iOS devices, try closing all apps and re-starting the audio app with these steps: 1) Press the Home button to return to the Home screen 2) Double-tap the Home button to display recent apps 3) Tap and hold the affected app until the red minus appears 4) Tap the red minus to quit the app.

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After an iOS device goes through a Sleep/Wake cycle, audio may become distorted. Resolution - Quit all audio apps (see clicks and pops below) and re-launch GarageBand

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This firmware update is intended for JAM users who require 48 kHz sampling rate functionality or are experiencing connection issues on an iPad 2 after updating to iOS 5.   This update MUST be installed from a Mac.   Current JAM Firmware update

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On an iPad 2 updated to iOS 5 and above, connecting or disconnecting headphones while Jam is streaming to an audio app causes Jam to become unrecognized by the iPad, and Jamʼs LED turns blue.  To resolve, update JAM to the latest firmware: Current JAM Firmware update    

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Symptom: After connecting Apple iPhone headphones, or other headphone equipped with a built-in mic, audio apps donʼt accept input from Apogee JAM/MiC. Resolution - iOS devices accept audio input from the most recently connected peripheral, in this case the built-in mic. To re-establish input, disconnect and re-connect Apogee device.

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