Maestro

Do Apogee products work with the iPad Pro with USB-C port?

Apple’s iPad Pro with the USB-C port marks a significant change that affects Apogee’s iOS-compatible devices.

First some background:

Apogee’s iOS compatible products have been officially certified for all past iPad/iPhone/iPod models (the ones with Lightning or 30-pin connectors) by Apple through their MFi Licensee program. However Apple does not offer MFi certification for the new USB-C iPad Pro models. With this change, some Apogee accessory features will be slightly different on the new iPad Pro USB-C models.

NOTE: This information is only regarding connection to iOS devices (iPads & iPhones), and does not affect anything regarding connection to a Mac or Windows computer.

All versions of MiC & JAM and Groove – COMPATIBLE
These units will send/receive audio and all functions can be controlled via the knobs/buttons on the hardware or the buttons and sliders on your iPad/iPhone/iPod.

Connect to the new iPad Pro USB-C with the Apple USB-C to USB Adapter together with the standard USB A cable that came in the box with the product
https://www.apple.com/shop/product/MJ1M2AM/A/usb-c-to-usb-adapter

We also make a direct USB Micro to USB-C cable, which can be used with the MiC Plus, Jam Plus, and Groove:
https://www.apogeedigital.com/shop/1-meter-micro-b-to-usb-type-c-for-mic-plus

One/Duet/Quartet – *PARTIALLY COMPATIBLE

Basic functions of our larger USB units work. This would be audio playback, audio input, & output level control. (Note that ONE & Duet do not need the external power supply connected because the USB-C port provides bus power just like on a Mac!)

However these units are unable to connect to the Apogee Maestro iOS app, and thus are unable to access the Input Settings like Gain and Phantom Power or Output Routing and Volume.

Apogee will address the connectivity of the Maestro app with these devices in conjunction with Apple at a later date. A significant update will likely be required.

For now, if you need to adjust the settings on your Apogee ONE/Duet/Quartet it must be done with the ONE/Duet/Quartet connected to a Mac computer or Lightning iPad/iPhone first. Then you can connect to the USB-C iPad Pro and the settings will be retained so you can record the inputs.

Are Apogee’s products compatible with iOS 9?

YES!  The following products have been tested and are fully compatible with iOS 9 (every version of 9) on iPad, iPhone or iPod touch:

  • JAM
  • JAM96k
  • MiC
  • MiC 96k
  • ONE for iPad/Mac
  • Duet for iPad/Mac
  • Quartet for iPad/Mac
  • Apogee MetaRecorder app
  • Apogee Maestro for iOS app
  • Sennheiser ClipMic Digital
  • Sennheiser MKE2 Digital

 

Apogee strongly recommends upgrading the Maestro App when using iOS 9 with the following products:

  • ONE for iPad/Mac
  • Duet for iPad/Mac
  • Quartet for iPad/Mac

To upgrade Maestro, simply tap the “App Store” Icon and go to the “Updates” tab.  If an update is necessary, Maestro will appear on the list of Apps and you will need to tap the Update box to download.

ONE for iPad & Mac input distortion on iOS 9.2 and 9.2.1 (FIXED)

If you are experiencing input distortion with your Apogee ONE on an iPhone, iPad or iPod touch running iOS 9.2 or iOS 9.2.1 our testing indicates upgrading to iOS 9.3 will resolve the issue.

The Symptoms are:

  • All ONE for iPad & Mac inputs (internal mic, external mic, and 1/4 instrument input) have crackling and clicking distortion noise on iPad, iPhone, and iPod Touch. All is fine when use with a Mac computer.
  • Inputs were fine on iOS 9.1 and earlier, and only occurred once updated to iOS 9.2 or 9.2.1
  • Noise occurs on all iOS recording apps that use the 44.1kHz or 48kHz sample rates (when record at 88.2kHz or 96kHz in apps that support it, there is no distortion)

Recommended fix for the issue: Upgrade your iOS device to iOS 9.3

Learn more about updating to the latest version of iOS: https://support.apple.com/en-us/HT204204

How can I download Maestro on my iPad/iPhone?

There is two ways to find and download Maestro on your iPad/iPhone:

A) Open the App Store and on the search bar type in “Apogee Maestro”. The app will come up and you can download it from there.

B) This second method requires that you connect your Apogee Interface compatible with iOS (ONE, Duet or Quartet) to your iPad/iPhone:

1) Go to Settings>General>About.

2) At the bottom of the list shown, select your interface name.

3) Go to “Find App for Accessory”, this will take you to the App Store where you will be able to download Maestro.

 

How do I use the low latency mixer in Maestro with Duet 2 or Duet for iPad/Mac (USB)?

With Duet’s Maestro software, you can monitor inputs with almost no latency by using the Hardware Monitoring / Maestro Mixer feature. Here’s how to do so for Mac, iPad/iPhone, and Windows 10:

For Mac

First, make sure you have setup your input signal:
  • Open Maestro 2. In the ‘Input’ tab, set Analog Level (+4dBu and -10dBv for Line Levels-XLR only, Mic-XLR only, and Inst-1/4″ only), then set appropriate gain level(s) for your Input(s).

 

Then, select the Mixer in the outputs:
  • In ‘Output’ tab, change source of Main Outs or Headphones to ‘Mixer’.

Now you will hear any adjustments made in the Mixer:
  • In ‘Mixer’ tab, adjust volume level of Input(s) 1 & 2, and Software Return (Outputs 1-2, 3-4 from DAW).

Here’s a video showing how you’d use the Mixer with a recording program (DAW):

 

For iPad/iPhone (Duet for iPad/Mac only)

First, make sure you have setup your input signal:
  • Open Apogee Maestro application. In the ‘Input’ tab, set Analog Level (+4dBu and -10dBv for Line Levels-XLR only, Mic-XLR only, and Inst-1/4″ only), then set appropriate gain level(s) for your Input(s).

Then, select the Mixer in the outputs:
  • In ‘Output’ tab, change source of Main Outs or Headphones to ‘Mixer’.

Now you will hear any adjustments made in the Mixer:
  • In ‘Mixer’ tab, adjust volume level of Input(s) 1 & 2, Software Return (Outputs 1-2, 3-4 from DAW), and Output.

For Windows 10 (Duet for iPad/Mac only)

In Windows, all controls are on the same page:
  • A: Set appropriate Analog Level (+4dBu and -10dBv for Line levels-XLR only, Mic-XLR only, and Inst-1/4″ only).
  • B: Set appropriate Gain level for Inputs.
  • C: In Mixer 1, use volume Faders to adjust volume going to Mixer 1 Master. You can also adjust Master volume of Mixer 1.
  • D: Change source to HPH and Main to Mixer 1 to monitor audio from Mixer 1.