Ensemble: Troubleshooting

• Open Maestro 2 (found in your Mac's application folder) and click on the “Apogee Maestro 2″ menu in the upper left-hand corner of the desktop menu bar
• select “About Maestro 2″. This will bring up a window showing you which version you have installed (see example below)

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Symptom: When opening any Cubase session or selecting Apogee as the audio device, the output goes to full volume every time. Solution: In Cubase, go to Devices > Device Setup > Control Panel > Core Audio Device Settings. Under Options, verify that set device attenuation to 0 dB is unchecked.

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1. Set the software application’s mixer output to Out 1-2 (Stereo Output).   2. Set the software application’s mixer output to Out 1-2 (Stereo Output). In the Maestro Output Routing tab window, assign Mixer 1 to hardware output Line 1/2,     3. In the Mixer tab window, set the Software Return drop down menu, on both Mixer 1 and Mixer 2 (if desired), to Analog 1-2. Set both the Software Return and Mixer Master faders to 0dB.  

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Using the low latency mixer found in the Apogee Maestro 2 application may help. Click on the mixer tab to configure it to your desired settings. Be sure to set your desired output to "mixer" on the output page.

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Check your mute state. If the LED to the left of the level encoder is blinking then Ensemble is muted. To un-mute the output just hold the level encoder for one second. When the LED stops blinking your ensemble should again output audio.

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The Ensemble's status LED should be solid blue if you are using it in standard mode and solid green if you are using it in standalone mode.   The possible status LED indications are as follows: • A solid blue LED indicates that Ensemble is locked to the clock source chosen in software control and that the Firewire connection is valid. • A flashing LED indicates that Ensemble is not locked to the selected clock source. • A red Status LED indicates that Ensemble has not achieved a valid Firewire connection. After afew moments Ensemble will switch to Stand-Alone mode. • A green LED indicates that no Firewire connection is present, and that Ensemble is operating inStand-Alone mode. • A flashing red LED indicates that both error conditions are present.

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Symptom: Error on launch of Pro Tools 9: ''Pro Tools could not initialize the current playback device. Please make sure that the device has been configured correctly.'' [381131] Resolution: This could be an issue with the Current Engine setting in the Pro Tools Playback Engine. This has been resolved in some scenarios by picking a different Playback Engine:

• Launch Pro Tools 9
• When the splash screen appears on the screen, hold down the "n" key on your keyboard, which will eventually open the Playback Engine dialog for Pro Tools.
• At the top of this window, you will see the 'Current Engine' drop-down menu.
• Choose a different Engine (such as Pro Tools Aggregate I/O)
• Click OK.
• This should allow Pro Tools to launch.

If the solution above fails, you can try deleting the "com.apple.audio.AggregateDevices.plist" preference on Mac OS X. You can find this preference file in the following location: Macintosh HD > Library > Preferences

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YES!  Ensemble's preamps (found on channels 1-4) can be bypassed if you'd like to connect a line level input source such as an external microphone preamp or mixer.  Here are the two things you'll need to do: 1) Connect the devices line level output to Ensemble's XLR input jack. 2) Go to the input tab in Maestro 2 (found in your Applications folder) and change the input selection from "Mic" to "+4 dBu" or "-10 dBV".  The line level selection will depend on the type of gear you're connecting.  Professional audio equipment most often uses +4 dBu, while consumer audio gear is set to -10 dBV.

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With Ensemble selected as the input/output in Logic's Audio Preferences, go to the "Options" menu and select "Audio" and then "I/O Labels". Now you can select the custom Apogee labels for your device.

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When Ensemble is clocked to an external source, Ensemble’s sample rate is still determined by the selection in software. Thus, the sample rate of the external source must be manually set to match the software sample rate.

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