March 4, 2013
All, Duet (FireWire), Duet (FireWire): Compatibility, Duet (FireWire): General, Duet (FireWire): How To's, Duet (FireWire): Setup, Duet (FireWire): Troubleshooting, Duet (iPad and Mac): General, Duet (iPad and Mac): How To's, Duet (iPad and Mac): Setup, Duet (iPad and Mac): Troubleshooting, Duet (iPad Mac), Duet (iPad Mac): Compatibility, Duet 2 (USB), Duet 2 (USB): Compatibility, Duet 2 (USB): General, Duet 2 (USB): How To's, Duet 2 (USB): Setup, Duet 2 (USB): Troubleshooting, Ensemble, Ensemble: Compatibility, Ensemble: General, Ensemble: How To's, Ensemble: Setup, Ensemble: Troubleshooting, Maestro 2, ONE, ONE: Compatibility, ONE: General, ONE: How To's, ONE: Setup, ONE: Troubleshooting, Quartet, Quartet: Compatibility, Quartet: General, Quartet: How To, Quartet: Setup, Quartet: Troubleshooting, Symphony I/O, Symphony I/O: Compatibility, Symphony I/O: General, Symphony I/O: Setup, Symphony I/O: Troubleshooting
1
To find out what version of Maestro you have installed:
- Open Maestro 2 (found in your Mac's application folder) and click on the “Apogee Maestro 2″ menu in the upper left-hand corner of the desktop menu bar
- select “About Maestro 2″. This will bring up a window showing you which version you have installed (see example below)
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August 3, 2012
All, Duet (FireWire), Duet (FireWire): Troubleshooting, Duet (iPad and Mac): Troubleshooting, Duet (iPad Mac), Duet (iPad Mac): Compatibility, Duet 2 (USB), Duet 2 (USB): Troubleshooting, Ensemble, Ensemble: Troubleshooting, ONE, ONE: Troubleshooting
3
Symptom: When
opening
any
Cubase
session
or
selecting
Apogee
as
the
audio
device
,
the
output
goes
to
full
volume
every
time
.
Solution: In
Cubase
,
go
to
Devices
&
gt
;
Device
Setup
&
gt
;
Control
Panel
&
gt
;
Core
Audio
Device
Settings
.
Under
Options
,
verify
that
set
device
attenuation
to
0
dB
is
unchecked
.
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May 31, 2012
Duet 2 (USB), Duet 2 (USB): Troubleshooting
0
Symptom: Using
Mac
OS
10
.
7
.
4
,
Maestro
will
not
properly
recognize
Duet
2
(
USB
)
if
Mac
user
is
logged
into
a
Guest
Account
.
Maestro
simply
says
“
No
Apogee
Systems
Found
”
&
nbsp
;
Resolution: Go
to
Apple
Menu
&
gt
;
System
Preferences
&
gt
;
Show
All
&
gt
;
System
Accounts
&
gt
;
My
Account
view
&
gt
;
Set
User
Name
to
Admin
&
gt
;
Restart
and
Maestro
will
now
launch
successfully
.
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May 24, 2012
Duet (FireWire), Duet (FireWire): General, Duet (FireWire): Troubleshooting, Duet 2 (USB), Duet 2 (USB): General, Duet 2 (USB): Troubleshooting, Ensemble, Ensemble: General, Ensemble: Troubleshooting, ONE, ONE: General, ONE: Troubleshooting
0
Using
the
low
latency
mixer
found
in
the
Apogee
Maestro
2
application
may
help
.
Click
on
the
mixer
tab
to
configure
it
to
your
desired
settings
.
Be
sure
to
set
your
desired
output
to
"
mixer
"
on
the
output
page
.
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May 9, 2012
Duet 2 (USB), Duet 2 (USB): Downloads, Duet 2 (USB): Setup, Duet 2 (USB): Troubleshooting
0
Download May 2012 Software (Current Software Installer)
&
nbsp
;
Who Should Update
- All Duet 2 users should update to OS X 10.7.4 Lion to resolve Duet 2 recognition issues.
- Duet 2 users should update to this firmware and software version for the latest Apogee Maestro enhancements.
- For those who installed the Interim Duet 2 Software Installer, this release re-establishes operation at 176.4-192kHz sample rate.
&
nbsp
;
To update
- Connect the Duet 2 directly to your Macʼs USB Port. Do NOT use a USB hub.
- Once the device has been properly recognized by your Mac, double-click the Duet Installer and follow on-screen instructions. Please note: If the “purple A” doesnʼt disappear, restart your computer until it does. The update wonʼt work properly unless the Duet2 has booted up and is recognized by the computer.
- You will be required to restart your computer once the installation is complete.
&
nbsp
;
After
the
update
is
complete
and
the
Mac
has
re
-
started
,
verify
that
the
Duet
2
ʻ
s
firmware
has
been
correctly
updated
:
- Open “System Profiler” by clicking the Apple menu on the top left side of your desktop
- Hold the “option” button on your keyboard and select “System Information”...
- In the left column of the window that opens, click on “USB”
- On the right side column click on “Duet” and the version displayed below should be 1.30. If the
version indicated isnʼt 1.30, run the updater again.
&
nbsp
;
New Feature
• Speaker outputs may be switched between a +4 dBu and -10dBV reference standard. The output meters now display the level of hardware outputs.
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May 2, 2012
Duet (FireWire), Duet (FireWire): Troubleshooting, Duet 2 (USB), Duet 2 (USB): Troubleshooting, Ensemble, Ensemble: Troubleshooting, ONE, ONE: Troubleshooting, Symphony I/O, Symphony I/O: Troubleshooting
2
Symptom: Error
on
launch
of
Pro
Tools
9
: ''
Pro
Tools
could
not
initialize
the
current
playback
device
.
Please
make
sure
that
the
device
has
been
configured
correctly
.'' [
381131
]
Resolution: This
could
be
an
issue
with
the
Current
Engine
setting
in
the
Pro
Tools
Playback
Engine
.
This
has
been
resolved
in
some
scenarios
by
picking
a
different
Playback
Engine
:
- Launch Pro Tools 9
- When the splash screen appears on the screen, hold down the "n" key on your keyboard, which will eventually open the Playback Engine dialog for Pro Tools.
- At the top of this window, you will see the 'Current Engine' drop-down menu.
- Choose a different Engine (such as Pro Tools Aggregate I/O)
- Click OK.
- This should allow Pro Tools to launch.
If
the
solution
above
fails
,
you
can
try
deleting
the
"
com
.
apple
.
audio
.
AggregateDevices
.
plist
"
preference
on
Mac
OS
X
.
You
can
find
this
preference
file
in
the
following
location
:
Macintosh
HD
&
gt
;
Library
&
gt
;
Preferences
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April 19, 2012
Duet 2 (USB), Duet 2 (USB): Troubleshooting
3
Symptom: Even
after
running
the
May 2012 Software Installer,
Duet
2
(
USB
)
displays
purple
A
and
is
not
recognized
.
Solution:
Below
are
a
few
steps
you
can
try
to
successfully
update
the
firmware
;
and
to
ensure
a
good
software
installation
.
Please
note
,
we
strongly
suggest
upgrading
Mac
OS
to
10
.
7
.
4
.
- If you're using the power supply with Duet, please disconnect. It is recommended to only connect via USB unless you are prompted to connect the power supply. This will depend on certain power consumption requirements.
- Disconnect the USB cable from the Duet
- Run the latest software installer
- When the software installer asks you to connect a Duet 2, reconnect the USB cable to the Duet while pressing down on the rotary encoder knob.
&
nbsp
;
Go Detail Page
April 11, 2012
Duet 2 (USB), Duet 2 (USB): Troubleshooting
0
Symptom:
Condenser
microphone
is
connected
,
but
there
is
no
signal
on
the
OLED
meters
of
Duet
2
or
in
my
recording
software
.
Solution: Please
be
sure
you
'
ve
checked
the
following
-
1
)
Verify
that
the
mic
is
properly
connected
to
Duet
'
s
input
using
an
XLR
cable
.
2
)
Open
Apogee
Maestro
2
(
found
in
your
applications
folder
),
go
to
the
input
tab
and
make
sure
"
Mic
"
is
selected
on
the
channel
you
'
ve
connected
your
microphone
to
.
3
)
Check
that
you
'
ve
selected
/
engaged
48V
phantom
power
for
that
input
channel
.
&
nbsp
;
&
nbsp
;
Go Detail Page
April 10, 2012
Duet 2 (USB), Duet 2 (USB): Setup, Duet 2 (USB): Troubleshooting
3
YES
!
Duet
2
'
s
preamps
can
be
bypassed
if
you
'
d
like
to
connect
a
line
level
input
source
such
as
an
external
microphone
preamp
or
mixer
.
Here
are
the
two
things
you
'
ll
need
to
do
:
1
)
Connect
the
devices
line
level
output
to
Duet
'
s
combination
input
jack
using
an
XLR
cable
.
2
)
Go
to
the
input
tab
in
Maestro
(
found
in
your
Applications
folder
)
and
change
the
input
selection
from
"
Mic
"
or
"
Inst
"
to
"+
4
dBu
"
or
"-
10
dBV
".
The
line
level
selectionwill
depend
on
the
type
of
gear
you
'
re
connecting
.
Professional
audio
equipment
most
often
uses
+
4
dBu
,
while
consumer
audio
gear
is
set
to
-
10
dBV
.
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