Duet 2 (USB): Setup

Is Duet compatible with Mac OS X El Capitan (10.11)?

Yes! Duet FireWire, Duet 2 and Duet for iPad/Mac are all fully compatible* with Mac OS X El Capitan (10.11 to current).  Please be sure to download and install the latest El Capitan compatible software package for your product from Apogee’s site.

*  Although Duet FireWire is not “officially supported” after OS X 10.10.5, it is still compatible with OS X 10.11 and should work just like it did on OS X 10.10. You can download the latest installer for Duet Firewire and use it on 10.11 even though it says “Mac OS X 10.10 and 10.9 only”.

 

Click to find the latest Duet FireWire Software Installer

Click to find the latest Duet 2 Software Installer

Click to find the latest Duet for iPad/Mac Software Installer

Is Duet compatible with Mac OS X Yosemite (10.10)?

Yes! Duet FireWire, Duet 2 and Duet for iPad/Mac are all fully compatible with Mac OS X Yosemite (10.10 to 10.10.5).  Please be sure to download and install the latest Yosemite compatible software package for your product from Apogee’s site.

 

Click to find the latest Duet FireWire Software Installer

Click to find the latest Duet 2 Software Installer

Click to find the latest Duet for iPad/Mac Software Installer

Duet, Quartet, and Ensemble Thunderbolt’s 1/4″ and XLR inputs explained

When using Duet2, Duet for iPad & Mac, Quartet, and Ensemble Thunderbolt, it is important to remember that any of the dual XLR-1/4″ combo jacks are set up so when the input is set to ‘Mic’ or ‘Line’ (+4dBu or -10dBV), only the XLR part of the jack will receive signal. This means that you will need to use an XLR cable or a cable with an XLR adapter connected to it.

The same is true in reverse- when the input is set for ‘Instrument’, only the 1/4″ part of the jack will receive signal.  This means that you will need to use a 1/4″ cable.

 

Here are some examples for setting up different types of input sources on Duet, Quartet, and Ensemble Thunderbolt:

 

Mics

Connect your Mic using only an XLR cable (no 1/4″ adapters or cables) to the XLR input jacks on your Apogee device.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘Mic’.

If you’re using a condenser mic that requires phantom power, engage the ’48′ button on the input you’re using.

Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn’t going into the red.

 

 

Guitars, Basses, Keyboards, Hi-Z Mics that have 1/4″ cables, such as harmonica mics:

Connect your Instrument using only a 1/4″ instrument cable to the 1/4″  input jacks. (be sure that you’re connecting to the 1/4″ inputs on the combo XLR-1/4″ jacks and not the 1/4″ output jacks)

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘Instrument’.

Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn’t going into the red.

 

Sending Line-Level audio to your Apogee device and bypassing it’s mic-pres

Connect the output from your line-level piece of gear (such as a compressor or external mic-pre) to the XLR input jacks. If your Line-Level device only has 1/4″ outputs, you will need to use balanced 1/4″ to male XLR cables. You can’t use the 1/4″ input jacks on your Apogee device, as they are only used for guitars/basses/keyboards.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘+4dBu’ (for use with professional audio gear) or ‘-10dBv’ (for use with consumer audio gear).

 

Why are the input and output level/volume popup indicators not showing up?

Several Apogee products have pop-up level indicator graphics that will appear on the desktop of your Mac when the input and output levels are adjusted from the device or from the Mac’s keyboard volume buttons.

 

If the pop-ups aren’t appearing, there are a few things to check:

Launch ‘Apogee Maestro 2’ from your Applications folder, click on the ‘Apogee Maestro 2’ drop-down desktop menu and select ‘Preferences’. Confirm that the ‘Display pop-ups’ checkbox is checked. If you don’t see this option, then pop-ups aren’t available for the product you’re using.

 

If you’ve confirmed that the ‘Display pop-ups’ checkbox is checked and you’re still not getting the pop-ups, try the following:

 

– Unplug/replug your Apogee device

– Restart your Mac

– Launch ‘Activity Monitor’ (Applications> Utilities> ‘Activity Monitor’), click the ‘View’ drop-down desktop menu and select ‘All Processes’. Type ‘apogeepopup’ in the searchbar in the upper right-side corner of Activity Monitor. Once you see ‘ApogeePopup’ displayed in the list, highlight it and force-quit the process by clicking the ‘X’ button in the upper left-side corner of Activity Monitor. Wait a few seconds and you should see the popups again after adjusting input/output level.

 

*Note for Duet Firewire and Ensemble Firewire customers*

There was a known issue with pop-ups not working for Duet Firewire and Ensemble Firewire when using any version of Mac OS 10.8. It is recommended that you use either a version of Mac OS earlier than 10.8 or later than 10.9.

 

 

How do I record audio from the internet or other app using my Duet?

Using Duet to record audio from the internet or other apps
To set up your Apogee Duet for iPad & Mac or Duet 2 to record audio from your internet browser (or other app) into your DAW, follow the instructions below.

 

 

– Connect Duet to Mac.

 

– Launch ‘Apogee Maestro 2’ from your Applications folder.

 

– Go to the Input tab in Maestro. Click on the ‘Analog Level‘ drop-down menus and set each input for ‘+4dBu‘.

 

– Go to the Output tab in Maestro. Make sure both output channels are set for ‘+4dBu‘ and not ‘-10dBv’. On the right side of the output tab, make sure the speaker output is set for ‘Out 1-2‘ and not ‘Mixer’. Turn the speaker output up all the way. Make sure the speaker output is not muted or set for Dim.

 

– In the Output tab in Maestro, set the Headphone output for ‘Out 3-4‘. Turn headphones up to around -30 or -20.

 

– Connect a balanced 1/4″ TRS to Male XLR cable from ‘Out L‘ on the breakout cable to ‘Input 1‘. Connect the other balanced 1/4″ TRS to Male XLR cable from ‘Out R‘ on the breakout cable to ‘Input 2‘.

 

– Launch ‘Audio MIDI Setup’ (Applications> Utilities> ‘Audio MIDI Setup’) and select ‘Duet USB’ in the left-side device column and make sure that it’s set for the default input and output of the Mac by clicking on the drop-down menu on the bottom of the device column with the gear and arrow icons and selecting ‘Use this device for sound input’ and ‘Use this device for sound output’. Quit Audio MIDI Setup.

 

– Launch your DAW and create a new session with one stereo audio track. Go to the DAW’s Audio Preferences and make sure Duet is set for the Output and Input device and that the buffer is set for 128 or higher. Set the sample-rate to 44.1k.

 

– Set the input for your stereo track to ‘Input 1/2‘ or ‘Line 1/2‘. Set the output of the track for ‘Out 3-4‘.

 

– Record-enable the track and then launch your internet browser (or whichever app you’re trying to record from). As soon as you’re ready to start playing audio from your internet browser, get ready to record in your DAW.

 

– Hit record in Logic and start playing audio from your internet browser (or whichever app you’re trying to record from). Monitor the audio from your headphones.

Why do I only hear the left output channel when recording with ONE or Duet in Garageband?

Note- if you are experiencing audio in one output channel only when using the CAMERA APP, please click here. The article below is for GARAGEBAND.

If you’re only hearing sound from the left output channel when recording with ONE for iPad & Mac or Duet for iPad & Mac in Garageband (or other apps), this is most likely because you’re using a stereo track when you need to be using a mono track.

 

If you create a MONO track in Garagband, it will send your input out both Left & Right output channels. When you create a stereo track in Garageband, it will hard-pan both inputs, so input 1 goes out only the left and input 2 goes out only the right. This is why you’re only hearing sound in 1 channel. Stereo tracks are typically used for stereo mic situations or if a keyboard has a stereo output.

 

Here are some videos on how to set up ONE with Garageband (you can also apply these videos to Duet):

 

 

For Mac:

 

 

 

 

 

For iPad/iPhone:

 

Not getting sound/no output from Duet

Please go through these steps to ensure that everything is set up properly:

 

Setting up Duet’s inputs:

 

Mics

Connect your Mic using only an XLR cable (no 1/4″ adapters or cables) to the XLR input 1 or 2 of Duet’s breakout cable.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using for ‘Mic’.

If you’re using a condenser mic that requires phantom power, engage the ’48’ button on the input you’re using.

Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn’t going into the red.

 

Guitars, Basses, Keyboards, Hi-Z Mics that have 1/4″ cables, such as harmonica mics:
Connect your Instrument using only a 1/4″ instrument cable to the 1/4″  input 1 or 2 of Duet’s breakout cable. Make sure you’re plugging into one of the input connectors (the fat ones that are dual XLR and 1/4″) and not the 1/4″ output connectors.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘Instrument’.

Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn’t going into the red.

 

Sending Line-Level audio to Duet and bypassing Duet’s mic-pres

Connect the output from your line-level piece of gear (such as a compressor or external mic-pre) to the XLR input 1 or 2 of Duet’s breakout cable. If your device only has 1/4″ outputs, you will need to use balanced 1/4″ to male XLR cables. You can’t use the 1/4″ input jacks on Duet’s breakout cable.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using and set to ‘+4dBu’ (for use with professional audio gear) or ‘-10dBv’ (for use with consumer audio gear).

 

 

Setting up Duet’s outputs:

 

Using Duet with DAW or audio playback software:

– Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Output’ tab and set the Speaker output and Headphone output to ‘Out 1-2’ (the drop-down menus under the software output knobs)

– Confirm that the mute or dim buttons aren’t engaged in Maestro’s output tab.

 

Using Duet without any software- input directly to output:

– Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Output’ tab and set the Speaker output and Headphone output to ‘Mixer’ (the drop-down menus under the software output knobs)

– Confirm that the mute or dim buttons aren’t engaged in Maestro’s output tab.

My Duet 2 shows up as a Duet 1 in Apogee Firmware Updater

The Apogee Firmware Updater application For Duet 2 and Duet for iOS & Mac  assigns a numerical value to each Duet 2 connected to the Mac. I you have only a single Duet 2 connected it assigns the number 1 to it, so you see Duet 1 in the Device Select drop down menu. If you had 3 Duet 2 units connected to the same Mac you would see Duet 1, Duet 2, Duet 3 in the Device Select drop down Menu. We realize this is confusing and plan to change this to be clearer in a future update. For now just go ahead and Update it will be for the Duet 2 not the old Duet 1 Firewire version.

Keyboard Volume Control: Selecting Speaker or Headphone

Use the following procedure to select whether the Mac keyboard volume buttons control the level of your Apogee interface’s headphone level, or speaker level:

  1.  Launch Maestro 2 and go to the System Setup tab.
  2. Under Keyboard Volume Control, select your desired output in the drop-down menu- Speaker, Headphone
Symphony I/O
Duet iOS, Duet II, Quartet